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Customer Service Data Entry

Location:
Karachi, Sindh, Pakistan
Posted:
December 04, 2018

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Resume:

AIJAZ SOLANGI

Email: ac7u8j@r.postjobfree.com, Cell# +92-301*******

Address: Karachi, Pakistan

Driving License: UAE & Pakistan

Availability: CAN JOIN IMMEDIATELY UPON SELECTION

PROFILE

A highly resourceful, flexible, innovative, and enthusiastic individual who possesses a considerable amount of knowledge regarding administrative and office procedures. A quick learner who can absorb new ideas and is experienced in coordinating, planning and organizing a wide range of administrative activities.

Well organized and an excellent team player with a proven ability to work proactively in a complex and busy office environment.

An adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals.

Looking for a stimulating position in an energetic and supportive team where I can continue to develop my experience in projects, administration and customer service in the organization in a challenging role.

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SKILLS

Proficient in all MS Windows & Microsoft Office Applications, CRM, MS Visio, MS project & ERP's.

Data analysis & MIS reports, profound database management skills

Self-motivated and highly organized with strong interpersonal and team working skills

Initiative and the ability to adapt quickly to different situations

Positive and pro-active attitude towards change and continuous improvement

An exception skills of data analysis, data entry 60 wpm with 100% accuracy and proficiency

EXPERIENCE

AXA INSURANCE GULF (DUBAI)

AXA is the world's second-largest financial and an Insurance company www.axa-gulf.com

HEALTHCARE ADMINISTRATION ASSISTANT (SEP 2010-JUNE 2018)

Providing administrative support to the Regional Claims Manager for the smooth function of the Claims Admin Department on a daily basis and assist in improving the efficiency of various existing work functions.

Handling of confidential and sensitive issues involving continual inter-departmental relations

Represents the team through correspondence, telephone and personal contact

Document Controlling and data entry

Perform advanced, diversified, and confidential administrative and secretarial support

Handle a wide variety of situations and tasks involving the clerical and administrative functions of the office

Prepare charts and compile reports as needed and ensure that all files are complete and properly maintained

Manage and coordinate internal and external communication including handling all calls in efficient and professional manner

Arranged internal and external meetings, as required, and provide necessary administrative support including preparing meeting materials, charts and reports when needed, take minutes of meeting and distribute as required

Worked in a fast paced, high pressure environment, using excellent verbal and written communication skills to analyze problems and provide outstanding customer service.

Organize and maintain accurate and detailed records of inquiries, complaints, and comments in Microsoft Windows based software.

Research and respond to questions & inquiries from clients on all aspects of company products and/or services.

Handle filing, archiving, correspondence, faxing, scanning, preparing and distributing documents, and photocopying

Sorts and distributes incoming mail; processes and sends outgoing mail according to established procedures, ensures timely scanning of all incoming claims and other documents within 2 working days into appropriate systems within established turnaround times.

Properly re-indexes the claims in other databases, routes priority items and files the daily scanned documents accordingly

Handles and resolves complaints and problems arising out of daily operations of the department.

Administering the HAAD (Abu Dhabi Health Authority & DHA (Dubai Health Authority) E-claims (200K/month), submissions and uploading the Remittance Advice (RAs) on the portals, ensure to achieve the TAT of Health authorities

Validation of DHA, HAAD, Qatar, Bahrain & Oman E-claims and rectify their technical issues

Conversion of Physical claims in E-claims with ICD codes (Medical coding)

Physical/Email claims registration (Direct Billing, Reimbursement and International claims)

Generating MIS reports for higher management to review the overall department progress.

To supervise team regarding payment and filing CST teams, carrying out regular team meetings as well as assisting the Regional Claims Manager with a variety of administrative tasks as required.

Making desktops (presentations) for higher management regarding the KPI’s;

DANWAY FUSION GLASS (DANWAY GROUP, ABU DHABI) www.danwayfusionglass.com

ADMINISTRATIVE/PROJECTS COORDINATOR [AUG 2008- SEP 2010]

Provide a variety of administrative functions, which include administrative support for one or more executives, phone coverage, reading and routing incoming mail, scheduling appointments and processing expense reports

Providing HR related task to Senior Projects manager and Administration Manager, designing advertisements, short listing of applicants and conducting initial/telephonic interviews

Compose and organize materials and reports, and maintain records for work performed

Worked closely with the team to collect data on progress measures; tracking service delivery, suppliers and contractor database, and review documentation of all projects

Provided regular progress reports with a narrative for the projects, real estate teams and senior management

Defines and implements systems and methods. Coordinates processes that support the team in the continuous improvement of project delivery and achieving maximum productivity

Carries out project-related administration such as scheduling tasks and producing/ filing general documentation as required

Builds and maintains an effective relationship with the team, partners, suppliers and contractors

Collaborates with suppliers to assure the quality of their products, materials, components and operations

Monitors supplier performance and costs on a quarterly basis and supports efforts to develop and implement changes to improve the production process

Negotiates favorable terms, volume discounts and long-term contracts with suppliers

Prepares and processes requisitions and purchase orders for the procurement of projects and facilities

Reviews purchase order claims and contracts for conformance to company policy and discuss defects and delivery problems with suppliers and negotiate refunds

Created Excel spreadsheets to summarize financial activity for projects, invoices, and balances and tracking the performances of the site, design department and supervisors;

ACADEMIC QUALIFICATION

MASTER OF ARTS (ECONOMICS) 1998 – FIRST CLASS SHAH ABDUL LATIF UNIVERSITY PAKISTAN

One Year Diploma (Computer Systems) - Innovative Computers, Hyderabad, Pakistan (1995)

TRAININGS & WORKSHOPS

A full day Service Leaders Workshop (by Ron Kaufman) The World Renowned Trainer at Dubai

24 hours Course Review Program for CPHQ (Certified Professional Healthcare Quality)

Customer Service Day @AXA

AML online course @AXA

Complaint Management course @AXA

Advanced Skills of Microsoft Outlook @AXA

Data Management Skills of Excel @AXA

Counter Fraud Management @AXA

Business Language course @AXA

Communication Skills

Advanced Skills in MS Word & PowerPoint

AWARD & ACHIEVEMENTS

Customer Champion of Claim Admin Department

Service Excellence Champion

5 Years Achievement Award

PERSONAL INFO

Name in Full: Aijaz Ali Solangi

Nationality: Pakistani

NIC No: 45302-3636864-9

Marital Status: Married

Languages: English, Urdu & Sindhi

UAE Driving License: No: 675129 (Since 2009) & Pakistan

Passport No: BN1798644

Passport Expiry: 2023

References: will be provided when required



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