Manager Administrative Assistant
Resume:
Sharon Bandy-Crook
Belleville, IL. 62223
*********@*****.***
Career Objective:
To obtain a position in a medical office environment where I can utilize my extensive experience and training to enhance clinic and department operations.
Professional Skills
Certified Phlebotomist
Certified MHP- Mental Health Professional
Administration Assistant to ILO- Independent Living Operations
Word, Excel, Microsoft Office training
Supervisory and Operational Management Experience
Office Manager Experience
Professional Experience
Office Manager/Administrative Assistant for ILO Program 2013 through Present
Hoyleton Youth and Family Services
8 Executive Drive, Fairview Heights, Illinois 62208
Duties/Responsibilities:
Admin. Ass. ILO Program/Office Manager.
Answering switchboard, directing all calls to the appropriate destinations taking and logging information as needed.
Responsible for ordering all offices supplies and responsible for all incoming and outgoing mail.
Opening and closing office
Greeting all clients and customers directing all guest to their appropriate destination.
Logging all guest information into workbook spreadsheets.
Ensure all copiers, fax machines, stamp machines are all up and running troubleshooting and fixing all jams.
Responsible locked storage cabinets making sure all sections of offices were in need of no supplies at their stations.
Working one on one with clients in the ILO Program preparing the for independent living.
Tracking and logging all utility bills.
Typing and logging any records as needed, tracking all correspondence with landlords and management companies.
Corresponding with many outside agencies including DHS and DCFS.
Abiding by all state and federal laws as required. Adhere to agency personnel policies at all times.
Residential Shift Supervisor May 2009 Through 2013
Hoyleton Youth and Family Services
8 Executive Drive, Fairview Heights, Illinois 62208
Duties/Responsibilities:
Provides support and decision making assistance for staff on duty.
Assist in acquiring cottage staff coverage as needed.
Supervision of all staff on duty in a treatment based leadership role. Only the Shift Supervisor can approve schedule changes for both clients and staff at this time.
Collect all incident reports, documentation forms, and supporting documentation Youth Counselor prior to the end of each shift.
Ensure that there is accurate documentation for each situation that arises during their shift. Review all reports for accuracy, ensuring that all needed corrections are made prior to the end of the reporting staff's shift. Sign all documentation as Administrative Reviewer, and submit to the appropriate person/ main office designated box.
Make daily rounds of the cottage checking for safety and maintenance issues and submitting worker orders as needed and appropriate.
Knowledge of obtaining and contacting appropriate resources as outlined in the crisis intervention and runaway protocol, and in emergency medical situations.
Provide consultation and guidance to on-duty staff as indicated.
Submit Medicaid documentations as required by the agency as well as assist/provide oversight to all staff in their completion of Medicaid paperwork.
Assess situations requiring use of the Seclusion Room.
Accept calls from community residents and personnel from other agencies after regular business hours.
Assist in the handling of special problems, emergencies, and crisis.
Contact on-call person as needed and management for any police, medical, community or personnel emergencies, following after-hours protocol.
Adhere to agency personnel policies
Enter information on daily logs regarding events of their on duty hours.
Participate in the on-going development and related activities of a comprehensive quality improvement process within the Child and Family Services division.
Assist in orienting new hires when completing new hire orientation in the program.
Ensure medication administration records are completed each night.
Responsible for assisting the program manager in completing monthly fire drills, monthly cottage inspections, and cottage supply inventories making recommendations to the program manager as needed.
Ensure the ISBE food tracking and production record has been completed for breakfast and lunch on the weekends.
Cleaning Supervisor March 1989 through May 2009
Bea s Cleaning Service
Fairview Heights, Illinois
Duties/Responsibilities:
Responsible for supervising staff of 8 cleaning personnel.
Managed the work flow and quality control for several commercial and residential accounts.
Worked with on-site managers and home owners to ensure proper execution of cleaning contracts.
Assisted with company role in fire and water restoration projects.
Was promoted to supervisor.
Education:
Southwestern Illinois College 2018 Certificate in Phlebotomy
Computer Training
Volunteer Phlebotomist June, 2018 through Present
Southern Illinois Blood Bank, Granite City, IL.
References:
Available upon request
Contact this candidate