Deborah R. Hayes

Columbia, SC *****

ac7u3n@r.postjobfree.com

803-***-****

Objective

Senior P&C Business Analyst/Team Lead/Project Manager

Employment History

Senior Business Analyst

10/14 - 10/18 Seibels, 1501 Lady Street, Columbia, SC 29201

Brad Turner, System Delivery Manager - 803-***-****

Worked closely with the External Customer to develop business solutions for their Annual Rate Filing Projects that included proving a project plan for implementation of new factors, new coverages, new forms and sometimes new UI screen changes. The project plan included providing business requirements, estimated hours for technical programming, estimated BA test time and preparation of test matrices.

Supervised the Off Shore Technical Team to ensure that the Annual Rating Projects were programmed per the business requirements and were delivered on time per the project plan time line.

Worked closely with Off Shore Technical Team to ensure that any questions or issues that they encountered were addressed in a timely manner with as minimal impact to the project.

Participated in iteration/sprint planning meetings which often times included the External Customer as well as Internal Customers.

Deliveries were done in 4-6 week iterations/sprints.

Participated in weekly stand-up meetings to discuss progress of the iteration/sprint.

Open, research and assign TFS tickets for changes and production issues which are either reported via Solar Winds or via email.

Reviewed technical unit test matrices.

Prepare test documentation which includes screen prints, copies of rate traces and calculation examples for the coverages.

Present the test documentation in on-line walk-thru with the Customer.

Participate in on-line walk-thru with the Customer when they have a new State rate filing to discuss the project.

Worked closely with Third Party Print vendor to ensure that the Policy print was correct.

Worked with the Electronic Lienholder Holder notice to ensure that the Lienholders are receiving the necessary coverage information.

"Smoke Test" the Production system when a code move is made which usually occurs after hours.

Assisted in the development of impact lists when a Production issue has an impact on the policy premium.

Assisted in the trouble shooting of rating issues as they came up.

Senior Business Analyst at BCBS – Membership/Billing Production Support

5-12 – 03/14 Globalpundits, 4715 Sunset Blvd., Lexington, SC

Faye Smith, BCBS Manager - 803-***-****

Work closely with I/S Technicians to resolve infrastructure system issues submitted by Customers either in FIPS, PIRS or CES.

Provided updates to Customers via the INFORM system, which is an incident/problem tracking database.

Assign submitted Tickets to the BSA’s via the PSD system which is an Access database to track incident/problems.

Researched Tickets before assigning to I/S Tech which involved using FIPS, PIRS, CES and other systems. FIPS and PIRS are financial/billing systems.

Created system training documents for Membership/Billing.

Day to day monitoring of SRTC System Locks, PSD v. INFORM open tickets, PSD Monitoring, Exchange errors, and Quality Control Center.

Senior Business Analyst

01-07 – 05-12 Computer Science Corporation, 10301 Wilson Hall Blvd., Blythewood, SC

Thomas Bailey - Manager - 803-***-****

Senior Business Analyst

Florida Peninsula – supervised the implementation of Point IN for Homeowners and Wind Only policies for the state of Florida and South Carolina. This included the completion of Requirement Documents for Receivables/Payables, Company Hierarchy, ALR (rating), and Print. It was also my responsibility to ensure that all the AS400 infrastructure host tables were loaded with the correct data to ensure proper processing of the receivables, payables, rating and print. I also worked closely with the Agency Link team to insure the seamless interface with Agency Link system and Point IN in the hosting data center environment. This required knowledge of both the host tables as well as the corresponding tables in Agency Link. I was involved in the day to day running of the account which included but was not limited to problem, tracking, code move approvals, issue research, writing requirement documents for subsequent changes to the system, making necessary table updates and writing simple SQL queries. Executed several matrices for testing the implementation changes to Point In which included matrices for rating, print, receivables and payables. Participated in on-site requirement gathering as well as on-site training classes on system use. Worked daily with the FIST system which was a problem/incident tracking database. When a FIST was opened, I reviewed the FIST to make sure that all the documentation was provided to ensure the defect or changes was resolved according to the requirements. Once that was done, it was then assigned to the Tech Supervisor to assign for coding. Supervised a two member off shore team that also helped to execute the test matrices and reviewed their test results. With the addition of the two off shore BA’s, my duties began to focus on more of the day to day running of the FPI account. I handled the changes for Policy Administration, Rating and Document Production. I also trouble shot rating issues as they were submitted. I also worked closely with the Operations staff to make changes to the Point In system to streamline their workflow. I was involved in weekly meetings to discuss timelines, requirement approvals and general reporting to management. There were also weekly conference calls to the Client to discuss the requirements, to obtain necessary approvals and timelines. Provided updates to the Operations team on any changes that would impact their day to day operations for the client. Provided the Client with a weekly report of the status of all the pending changes to the system. I also worked closely with the Agency Link Team to ensure that the GUI interface between Agency Link and Point In worked seamlessly to provide the Agents with the correct quotes on the policy information that was provided. Once the system was completed and the test matrices for each individual portion of the system were completed and signed off on, I supervised the completion of the Model Office testing which was done in conjunction with the customer.

Business Analyst

3/2004 – 12/2005 T.M. Floyd, 1800 St. Julian Place, Columbia, SC

Claims Support Specialist

2002 - 2004 Driver’s Choice Insurance, Columbia, SC

STD/LTD Claims Examiner

2001 - 2002 Continental American Insurance, Devine Street, Columbia, SC

Business Analyst

10/1998 – 8/2001 INSpire now CGI, 250 Berryhill Road, Columbia, SC

Education

Hazard Community College, Hazard, KY

Academic Courses

Certificate of General Insurance

Training Concepts

MS Office

MS Access

MS Word

MS Visio

ITIL - Certified

Other Experience

MS Project MS Power Point TSO

MS Excel MS Outlook PMP (Project Management)

Agency Link EZ Tracker IPX

Test Partner Point In Solar Winds

PIRS FIPS TFS

CES PSD Test Activity

INFORM Visual Rater SQL

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