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Office Customer Care

Calgary, Alberta, Canada
December 03, 2018

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Mobile – 780-***-****,

Career Objective:

To enhance my skills and work for growth of the organization, to take up a responsible Position and challenging assignment and be a part of a team work towards growth of Organization

Professional Experience:

More than 4 years of experience in Administration & Facilities across different organizations.

Working as Admin /Receptionist at Cedarbrae Gardens from June 01, 2018.

Job Responsibilities:

Accounts Receivable and Collections: Assists with Owner accounts and initiates collection activities to ensure that monthly fees are paid on a timely basis.

Accounts Payable Process: Assist in maintaining monthly accruals as well as process and review all invoices in a timely manner and matches them to the purchase orders/contracts to ensure accuracy in account coding and proper approvals of documents while following up on any discrepancies to obtain final approval.

Owner Packages/ Notices: Assist in preparing such paperwork and large mail outs as Budget notices, Owner notices, Assessment packages, Arrears letters etc.. .

Other Property Documentation: Prepares, records, updates and distributes documentation and correspondences for the property managers as assigned; maintains office supplies; maintains all Owner files.

Any other job-related duties and/or projects that may be assigned.

Maintain inventory of office supplies and prepare orders when required

Answer telephones to direct calls or provide information

Good knowledge of MS Office applications.

Strong English communication skills both verbal and written

Ability to handle difficult situations in a professional manner.

Ability to maintain good working relationships with all stakeholders

Working as Admin in STC Third Eye (IT Company) from Jan 2007 to Dec 2008.

Job Responsibilities:

Supporting Vice President in their daily activities.

Arranging meetings with multiple vendors.

Booking Meeting Rooms/ Board Rooms

Greet visitors and answer inquiries

Secretarial Work

Arranging Accommodation

Answer telephones to direct calls or provide information

General clerical duties –photocopying, filing, inputting data, correspondence, courier and mail

Perform tasks such as creating invoices, entering tickets and entering time sheets into computer system

Update the attendance logbook when staff members are away on vacation or absent

Manage incoming and outgoing correspondence

Maintain inventory of office supplies and prepare orders when required.


Maintaining of Employee Database

Responsible to send weekly and monthly MIS reports to corporate office on new joinees.

Responsible for circulating monthly Attrition reports to management.

Preparing the monthly report

Worked as Admin in Knoah Solutions Pvt Ltd, Madhapur from Feb ’06 to Jan ‘07

Job Responsibilities:

Liaison between the Technical Team and the Resource.

Sending the trackers to the clients.

Booking Meeting Rooms

Update the attendance logbook when staff members are away on vacation or absent

Manage global staff and events calendar as well as global address book

Updating and maintaining the database.

Reference checking.

Joining formalities for the new entrants.

Perform tasks such as creating invoices, entering time sheets into computer system

Follow-up with the bank for the new entrants

Banking formalities

Debit cards

Pin numbers

Filing of the documents and papers of the new entrants.

Issue of I - cards to the new employees and taking care of their transport issues.

GE Capital International Services Ltd for 18 months from Sep 2003 to Feb 2005

Worked in logistics & Facilities Executive As a customer care executive Taking internal calls and assisting the employees in their logistics, Admin & Transport related issues.

Job Responsibilities:

Answer telephones to direct calls or provide information

Coordinating between Vendor

Track vehicles through GPS

Updating rosters

Updating system with any address changes

Updating new employee details

Matrix Marketing Solutions from Mar 2001 to Aug 2003

Worked as Administrator/Receptionist

Job Responsibilities

Cold calling


Secretarial Work

Tickets booking (Rail, Flight)

Arranging Accommodation for the Outstation Candidates (Hotel, Guest house)

General Administration

Day to Day Accounts and Handling Customer queries


Bachelor of Commerce in April 2000 from Osmania University.

Intermediate in March 1996.

SSC in March 1994.

Personal Profile:

Husband’ Name - Vivekananda Tulima

Permanent Address - 1616 8th Avenue NW, Apt 101

Calgary, T2N1C3


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