Stephanie Mazzocca

** ******** **** ● Kitchener ● ON ● N2N 0A9

Phone # 519-***-**** ● ac7tzl@r.postjobfree.com

QUALIFICATIONS SUMMARY

A highly personable Customer Service and Administration Professional with:

The skills required to identify customer needs and assist with finding a product or service

that will suit them best.

Excellent customer service and communication skills, both written and verbal.

The talent to earn customer trust and provide exceptional follow-up, leading to increased repeat and referral business.

The ability to learn quickly with strong problem solving skills and the capability to adapt.

Experience working with many different programs including Jane App, PMP, Telus Health, Word and Excel.

EDUCATION

Cambrian College Animation Program 2009-2012

Resurrection Catholic Secondary School 2005-2009

PROFESSIONAL EXPERIENCE

Lavender Lane Wellness Centre - Waterloo ON January 2018 – October 2018

Healthcare Office Administrator and Receptionist (2012 - 2018)

Monitor patient flow, schedule appointments, issue reminder calls and emails.

Submit Extended Health Care claims using online form.

Responsible for Accounts Receivable.

Assisted in pricing and adding items to our inventory.

Handle filing for multiple practitioners.

Assist practitioners as needed.

Ensured clients from Dr. Adler followed him to new location and integrated well, as well as recommended other practitioners in the office as needed.

Dr. Adler Chiropractic and Allied Health/Capstone Health - Waterloo ON 2016-2017

Healthcare Office Administrator and Receptionist

Handled all previously mentioned duties as well as:

Assisted with the transition of clients from Dr. Hickson Chiropractic (Retired) to Dr. Adler, ensuring clients felt comfortable and willing to discuss any difficulties with the change.

Made the transition from PMP to Jane App, including sorting and transferring all client files.

Dr. Hickson Chiropractic (Retired) - Waterloo ON 2012-2016

Healthcare Office Administrator and Receptionist

Handled all previously mentioned duties as well as:

Maintained cleanliness of clinic.

Ordered and sold all products, including vitamins, therapeutic pillows, ice packs and more.

Donovan Insurance Brokers - Waterloo ON Summer of 2011

Administrative Assistant

Handled the filing and mailing of legal documents.

Data input.

Arranged and set up business lunches and BBQs for clients and partners.

Assisted Receptionists as needed and covered breaks and holidays.

Managed incoming calls and emails, contacting clients, brokers and partners as needed.

Assisted Kevin and Beverly Donovan as needed.

References Available Upon Request

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