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Sales Administrative Assistant

Toronto, Ontario, Canada
November 29, 2018

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Gabriel Rangel Guedes Henrique

** ****** ***, *******, ** M6P 2T4



Solid background in administrative positions

Skilled with Microsoft Office

Strong attention to detail and avid learner

Innovative and focused on process improvement

Fluent English, very good French


Commission Business Analyst Aug 2012 – Jul 2017


Responsible for the execution of end-to-end processes related to the commission payment of IBM sellers.

Delivered support for more than 200 employees across different sales teams, by acting as a trusted business advisor for all commission payment processes.

Built sales performance reports for sales teams, by using Microsoft Excel, SQL and IBM softwares.

Learned to prioritise activities while constantly facing strict deadlines

Constantly dealt with confidential information with discretion and ethics

Applied Agile practices on a daily basis. Mentored new analysts and acted as Iteration Manager.

Participated on innovation projects focused on the development of the commission payment processes. Successfully implemented projects that improved the team’s communication and collaboration.

Marketing Assistant Sep 2011 – Nov 2011


Responsible for overall operational support of the Marketing team.

Assisted on promotional B2B events’ organisation resulting in successful events with good attendance

Called clients to confirm attendance for events and updated CRM client database resulting in accuracy of sales lead

Sales Operations Intern Jan 2008 – Jan 2009

Warner Music

Responsible for providing operational support for the sales teams, by monitoring the end-to-end sales processes

Analysed and updated client databases

Prepared and processed sales orders and travel expense reimbursement requests

Created sales performance, forecast and expense reports for the sales leadership


Financial Analyst Aug 2017 – Sep 2018


Responsible for the calculation and analysis of commission expense provisions related to a population of more than 2000 sales employees from North America.

Calculation and analysis of KPIs related to the annual commission expense budgets, monthly forecasts and quarterly accrual provisions.

Financial reporting and presentation to senior management

Skilled with Microsoft Excel and Power Point. Also used different IBM analytics systems, such as Varicent and Cognos.

Applied Agile methods on a daily basis, working in a highly collaborative environment.


Master of Business Administration in Digital Marketing and Design 2017

ESPM, Brazil

Bachelor’s Degree in Business Administration 2010

PUC, Brazil

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