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Customer Service, Data Entry, Administrative Support

Location:
Mississauga, Ontario, Canada
Salary:
40,000 - 48,000
Posted:
November 29, 2018

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Resume:

Kevin Koritar

**** ****** ****** *****

Mississauga ON, L5W 0B9

Cell: 416-***-****

Email: ac7tyw@r.postjobfree.com

Education

Florida Atlantic University, Boca Raton, FL, United States

Bachelor of Arts (BA) in Psychology, 2001

Achieved President’s List for several terms.

Achieved Dean’s List for several terms.

Achieved Overall GPA of 3.27

Aptitudes

Microsoft Office: Word – Intermediate

Microsoft Office: Excel – Intermediate

Microsoft Office: Powerpoint – General

Microsoft Office: Outlook - General

Web / Computer Savvy

English (Native) / Latin Spanish – (Advanced)

Typing: 60 - 70 wpm

Customer service oriented

Attention to detail

Multi-tasking

Professional Experience

October 2004 – August 2018

Master Blade International SAC – Lima - Peru.

Office Administrator

Management, supervision and training of employees.

Negotiations with providers / resellers, importation of product and accompanying coordination with customs agents & freight forwarders.

Office administration / general administrative support as needed.

Coordination with accountant regarding all financial transactions including computing taxes, bookkeeping A/P, A/R and GL transactions into Excel database.

Execution of all financial operations including deposits, international wire transfers, payroll and payments to providers.

Data entry of invoices & payments into custom Excel database.

Creation of custom filing solution and filing of documents in their respective locations.

Achievements: Initiated new enterprise with partner in Lima, Peru quickly positioning company as a leader in the diamond tools industry. Commercialized more than 5 million dollars worth of product during the 14 years of operation despite local geopolitical challenges. Percentage of clients defaulting on payment below 0.5% of global sales during tenure.

August 2003 – September 2004

AON Reed Stenhouse – Vancouver, BC - Canada.

Administrative Assistant

Frontline reception and switchboard management / redirecting calls to CSRs.

Sorting of incoming & outgoing mail for personal insurance department.

Revision, evaluation and data entry of renewals and endorsements of policies.

Drafting and remitting of letters and / or policies to clients.

Generation of monthly and annual reports for personal insurance manager.

Scanning, photocopying & filing of documents issued and received by department.

Achievements: Contracted by the AON Reed Stenhouse as a temp. employee via an employment agency and hired full time within the first two weeks thanks to exemplary work ethic. On first yearly evaluation, obtained a 7.3% increase in salary which resulted in one of the highest increases in the personal insurance department that year. Also obtained CAIB certification to qualify as a technical assistant.

April 1996 – February 2001 (4 years, 8 months)

Conference Call USA – Boca Raton, FL – United States.

Conference Call Reservationist / Operator

Reservation of teleconferences and upselling of additional services.

Coordination with conference call operators regarding reserved calls.

Management of complaints resulting from complications on teleconferences.

Configuration of system to prepare teleconferences, recordings and other related services.

Customer service calls to clients to connect them to their teleconferences.

Filling out activity reports of conference calls and detailing billing codes for the various services offered.

Data entry of conference call details & billing codes into proprietary system.

Achievements: Consistently praised for work ethic by supervisors in their internal evaluations. One the first employees to obtain promotion to the position of conference call reservationist when department was created and one of the last employees to be released when the company closed its offices and moved operations to Chicago, IL.



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