-Composed / organized to handle high pressure and fast passed situations well.
-Polite and service oriented when dealing with coworkers and guests.
-Searches for Win Win Situations at all times.
-Focused on Business Success and Improving Revenue at all times.
-Strive for excellence in all efforts.
-R.O.T.C. (3 years) Staff Sergeant, Track (2 years), Honor Student (3 years)
Anderson College Anderson South Carolina
1994 Associate Arts in Business Management and Tourism
Seneca Sr. High School Seneca South Carolina
1990 High School Diploma.
-Payroll, Forecasting and Scheduling in house through the Ritz-Carlton
-Covey Seven Habits of Highly Effective People (32hrs through Ritz Carlton)
-Quality Selection Process (Q.S.P.) Interviewing and Hiring Employees through Ritz Carlton.
-Omicron Ioma Kapa (Honorary Merchandising Club), Member (3yrs) Head of Men’s Division (3yrs)
-Student Government Association Commuter Division Head (2yrs)
-Time Club Volunteer (Helping The Elderly and Deprived Children)
-HACCP International Certification
12/14 - 10/18 Hector Henriquez Business Inc. Curacao N.A.
Purchasing/ Operations Manager
-Food Service Employee Hiring /Training
-Import and Export Food Service Containers for Curacao
-Avendra Accounts Manager
-Handled HACCP Contact and Procedures from the U.S.
-Primary Contact with overseas accounts for shipping Food Service Products.
10/13 - 12/14 United Distributors Curacao-Curacao N.A.
Marketing /Sales Manager
-Organized and set up Promotional Parties and Brand Functions.
-Responsible for Wine stock and Ordering Products for distribution.
-Coordinated ads in the Paper and Magazines with the Account Managers from the local companies.
-Responsible for the Sales and Merchandising Teams route and locations, along with organizing the structure in the locations they cover.
-Built relationships with our local Hotels and Restaurants to increase sales to the market.
-Responsible for ordering POS materials and for Holiday Promotional items and specials for the local Market.
-Responsible for Product awareness and advertisement on the island.
03/13-09/13 Santa Barbara Beach and Golf Resort-Curacao N.A.
Assistant Front Office Manager
-Responsible for Monthly Scheduling for Front Office Staff.
-Responsible for payroll and all Overtime verification and approval.
-Organized special meals and welcome drinks for In House Parties and local meetings.
-Responsible for daily, weekly, and monthly forecasting for front desk staffing during low and high occupancy.
-Handled Guest satisfaction and complaint surveys. Solved Guest complaints
and any issues with the property for Guest Relations.
-Coordinated with Rooms Manager for special Guest Request for their rooms as needed.
-Organized Banquet party routes on premises with Banquets and Conference managers.
-Worked as MOD in absence of GM.
03/07-12/12 CarMax Auto Superstore-Fort Lauderdale, FL.
-Daily Inventory verification of 358 Front lot Units and 160 Back lot Buildable Units
-Setup schedules for 15 Employees
-Order daily stock for Department
-Setup Vendor Repairs and Verify Vendor Repair Prices per Unit
-Inspect all Units and pass for Retail Public Sale
-Handled Customer Issues with Units
ABC writer, Word Perfect, RCM (Receiving, Checking, and Marking), Lotus 123, Hotel Management related software, Excel, and PowerPoint
References available upon request