Customer Service Sales Representative

ALPHON CRAWFORD

***** ********** *****

Houston, TX 77048

PH. 346-***-****

email: ***********@*****.***

Skills

● Provide excellent customer service.

● Effective communication and problem solving under deadline.

● Supervise manage and train working crews.

● Possess good computer skills with experience with various computer software.

● Automotive skills including changing, repairing, balancing and rotating tires. Break change. General maintenance parts change -excluding engines and transmissions. Performing oil change including changing oil and air filters, and lube jobs for automobiles and various construction equipment.

● Proficient machine operating skills including fork lifts, scissor lifts, power lifts, pallet jacks, stand-up forklift, baler, tractors including various agriculture attachments, and boring machines. Cable burial.

● Measurements and advanced mathematics. Reading and applying information in mechanics.

● Soldiering and breadboard knowledge.

● Riveting and sheet metal bending.

● Knowledge of electrical drawing, components.

● Micrometers, calipers, dial indicator, gauges etc.

● Aircraft hanger and workshop safety trained

School:

Aviation Institute of Maintenance

December. 2016 to December 2017

Work History

Prologistix, Pasadena, Tx.

Sep 2018 - Present

General Labor

Pallet stacking.

Labor Force,I 10 Freeway

Oct 2017 - Feb 2018

General Labor

Sort metals for recycling, cleaning the Toyota Center, production line, stacking,forklift operation.

USA Industries, South Houston, Texas Jan. 2016 - Sep. 2016 Forklift Operator

1 of 2

Cleaned, inspected, repaired and stacked blinds, spacers and flanges. Order pulling, painting and stamped parts. Operation of forklifts.

Williams Ranch LLC, Bryan, Texas

Feb 13, 2013 - Nov 18, 2015

Assistant Manager

Managed a ranch crew of up to five people. Operated and maintained heavy equipment. Feed, medicated, and herded cattle. Repaired fencing, some plumbing and water well work. Job planning and lead.

Knife River Corporation, Bryan, Texas May 16, 2012 - Feb 01, 2013 Mechanic Helper

Assisted mechanic as need. Washed trucks, drove construction equipment, operated forklift, performed lube jobs and fueling for construction equipment. Maintained cleanliness and order of the shop. Ordered supplies for the warehouse, and performed various manual labor as needed.

Walmart Stores Inc., Oakdale, Louisiana Nov 01, 2010 - Jul 31, 2011 Automotive Service Technician

Provided customer service. Changed vehicle oil, and filters. Repaired, replaced, balanced, and rotated tires. Performed lube jobs. Changed vehicle batteries, tail lights and other items, and performed minor vehicle repairs as needed.

Williams Ranch LLC,Bryan, Texas

Jan 03, 2009 - Oct 15, 2010

Ranch Hand

Operated a tractor with a front end bucket and other attachments. Maintained the fencing on 98 acres using versus power and hand tools. Handled cattle and supervised two to four men at times.

Verizon, College Station, Texas

Jan 03, 2009 - May 27, 2009

Contracted Phone Technician

Installed phone cable by operating a boring machine. Bored under sidewalks and streets, and buried phone cables to the depth of six inches using shelves and wedges. Installed phone pedestal or repaired damaged phone lines with splice kits. ALPHON CRAWFORD

Walmart Stores Inc., Bryan, Texas August 18, 2008 - Jan 02, 2009 Inventory Control Specialist

Operated fork lifts, scissor lifts, power lifts, pallet jacks, walkie stackers and balers. Maintained the warehouse by auditing, order pulling and stocking. Built steel bins for merchandise and sales floor shelves. Prepped the warehouse for a truck delivery. Managed the unload team and assisted in unloading the trucks.

Qwest Wireless,Bryan Texas

1 of 2

Apr 14, 2008 – August 8, 2008

Technical Support Specialist

Resolved technical issues for cellular phone customers by taking their in-bound calls, guided them through troubleshooting steps, and applied solutions to resolve their technical phone issue over the phone. Updated the customer profile in the computer, by documenting customer issue and resolution.

Appletree Markets,Bryan, Texas

Dec 17, 2007 - Apr 05, 2008

Meat Clerk

Provided customer service. Wrapped and packaged meats, stocked all meat products. Set entire seafood display. Took, weighed, and prepared customer seafood orders. Cleaned the meat department including the hand saws.

Minute Maid Stadium, Houston, Texas May 09, 2005 - Oct 04, 2006 Deliverer Stocker

Stocked the entire stadium by pulling orders for various departments, (including food, confection, and souvenir stands), loaded orders on delivering train, drove train to respective departments, unload and stock items. Stocked appropriate food in the refrigerators for the food departments)

Foodtown Grocery Store, Pearland, Texas Nov 15, 2002 - Apr 25, 2005 Stocker

Provided customer service to customer. Stocked the shelves with products. Worked in the dairy department receiving milk orders from vendors, and stocking the cooler display. S.A. Telemarketing,Houston, Texas

May 05, 1999 - Aug 11, 2000

Customer Service

Conducted surveys in an outbound call center using a CATI (computer-assisted telephone interviewing)System. Documented customer responses by inputting the data provided into the software application.

Soundwaves Music, Houston, Texas June 2, 1997 – April 10, 1999 Customer Service Sales Representative and Cashier

Checked out customers by completing their purchase transactions. Provided assistance by answering questions, directing, researching, and ordering their music selections. Stocked music product and accessories. Provided customer service by answered phone inquiries. 1 of 2

Alphon Crawford

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