Customer Service Human Resource

Career summary:

Seeking for an opportunity as Human resource intern at RPI Consulting Group Inc and ensure the company’s success.

SUMMARY OF SKILLS

Academic / Technical

Excellent computer skills such as MS Office, PowerPoint, Outlook and SAP

Problem-solving skills demonstrated by ensuring the customer is satisfied with our services and products and offer replacements if the customer is not satisfied with the product

Time management displayed by develop a plan to oversee tasks, make a schedule and prioritize on tasks that has the earliest deadline

Interpersonal Skills

Excellent literacy/verbal communication skills

Leadership skills displayed through building rapport with customers and coworkers, being able to provide guidance, instructions and directions for others, and then articulate them in such a way as to convey them effectively.

Teamwork skills demonstrated by communicating with my colleagues to achieve productivity

Independent demonstrated by taking initiative

EDUCATION

Advance Diploma in Business Admin. Accounting and Finance

September 2015 April 2018

Centennial College

Pre-Business

Centennial College

September 2014 – April 2015

Advance Diploma Admin. Human January 2017 - Present

Resources

Centennial College

WORK/VOLUNTEER EXPERIENCE

McDonald's May 2017 December 2017

Team member

Detail-orientated skills; ensuring that the customers’ orders are accurate based on customers’ expectations to their orders and deliver it accordingly and in a timely manner

Resolved guest concerns or complaints by making it right with the guest, regardless of involvement in the issue

Fast-paced environment demonstrated by providing assistance to support the speed of service by working quickly and efficiently to fill orders and meet the customer’s need

Prioritization and time management skills demonstrated by giving out the order that has the earliest deadline

East Scarborough Storefront April 2017 October 2017

Office Admin Assistant

Confidentiality skills displayed through organizing and maintain clients’ confidential files

Ability to organize by making plans in advanced when to schedule appointments, cancel appointments and manage conflict between appointments.

Clerical skills displayed by handing multiple incoming and outgoing calls and solved any problems or concerns that developed

Maintained office supplies and equipment such as filling, scanning, shredding, faxing, photocopying documents as requested by staff

Centreville Amusement Park March 2017 June 2017

Crew Member

Adaptability skills demonstrated by gaining knowledge on the products and services that are provided in different food services, and adapt to different working environment such as cashier, food service team member and rides attendant

Maximized productivity by handing multiple orders and ensuring accuracy under fast and stressful environment and met deadlines

Decision making skills demonstrated through helping customers come to a decision when they were confused on what rides they wanted to go on or they have difficulty in choosing which tickets

Enhanced customer service by assessing the needs and preferences of customers and persuade customers on the best choice of tickets for the rides they want to go on

Technovation academy of science and technology (TAST) June 2018 – Present

Program Coordinator

Marketing skills is done by posting job advertisements on available positions and recruit volunteers and staff for clubs and programs

Organizational skills illustrated by scheduling interviews and events

Leadership skills; demonstrated by leading a monthly team meeting and assisting with orientation training for program facilitators

Teamwork skills displayed through working with the administrative team regarding on management policies, recruiting strategies

Established policies, protocols and procedures for emergency management team and upgrading them every year and provide manuals

RELEVENT COURSES

Human Resource Management Information System

SAP software:

Examined the purpose for which the data were collected and that is by making proper comparisons, relationships, and connections between tables, charts and graphs.

Eye for detail skills shown by collecting data precise enough for details and evaluate the trends and make strategies

Accuracy skills shown by ensuring data is consistent when the value of the data is the same across applications and systems.

Attention to details demonstrated by accurately entering new employees, issuing time cards, and updating employee information, Benefits Enrollments, etc.

Managed employee’s attendance: coordinate with managers to ensure employees are on the correct schedule pattern and crew sheets.

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