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Customer Service Manager

Location:
Williamsburg, Virginia, United States
Salary:
50,000
Posted:
November 29, 2018

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Resume:

LACEY CONNER

**** ***** *** **** *****, VA ***** 757-***-**** ac7twa@r.postjobfree.com

Customer Relations Day to Day Operations Inventory Management Team Management Financial Accountability Ensuring Promotion and Growth of Business

C&F Bank 05/2016- Current

Professional Teller

*Handle financial transactions at high-volume branch 14th Street in West Point as well as Downtown. Manage deposits, withdrawals, transfers and check cashing; verify customer identification, signature and balance information; process loan payments.

*Build rapport with customers, displaying friendly, attentive service in all interactions.

*Contribute to achieving branch sales goals by recommending products and services that meet customer needs.

*Continuously building knowledge of banking regulations and compliance matters; adhere to security and compliance procedures for protection of cash and other assets

Trail Creek Apartments, Hampton, VA 05/2016- 06/2017

Assistant Property Manager

*Attending weekly management & maintenance meetings to ensure timely and cost-effective procedures. *Collaborate on the development of new marketing strategies, improvement plans, and community immediate and long term goals.

*Managing daily prospect information, lease packets; make readies of vacant units, and posting rents, and ensuring all paperwork is accurate for court collection action by both in house means and attorneys when needed.

* Responsible for maintaining accurate resident accounts, posting money, account ledgers, and account reconciliation.

*Implementing policy and procedure documents, resident forms, company organization and staff training.

*Assist Property Manager and staff with daily operations to include scheduling, showing, and leasing, marketing and resident retention.

WestRock- Paper Mill, West Point, VA 08/2013-5/2016

Customer Service/ Claims Coordinator

*Attending weekly management & sales meetings to ensure timely and cost-effective procedures. *Collaborate on the development of improvement plans, outage/maintenance schedules and companywide immediate and long term goals.

*Assist in overseeing daily operations of paper production, shipping and customer claims.

* Responsible for maintaining accurate claim accounts, posting money, account ledgers, and account reconciliation. Preparing claim packets for transportation companies and vessels.

*Implementing policy and procedure manuals, claim forms, company organization and staff training. *Assist claims department in weekly collections of payments and submitting proper documentation for review.

*Assist customer service representatives with order collecting, implementing and ensure timely notification to vendors, providing outage and delay of products to team members and customers.

Legend Property Group, Richmond, VA 05/2011- 08/2013

Operations Assistant

*Attending weekly management & sales meetings to ensure timely and cost-effective procedures. *Collaborate on the development of new marketing strategies, improvement plans, and community immediate and long term goals.

*Managing daily prospect information, lease packets; make readies of vacant units, and posting rents, and ensuring all paperwork is accurate for court collection action by both in house means and attorneys when needed.

*Assist in overseeing daily operations of 25 communities in Richmond, Hampton Roads and Tri-Cities.

* Responsible for maintaining accurate resident accounts, posting money, account ledgers, and account reconciliation.

*Implementing policy and procedure manuals, resident forms, company organization and staff training.

*Assist Property Managers and staff with daily operations to include scheduling, showing, and leasing, marketing and resident retention.

Tivoli Apartments, Virginia Beach VA 07/2010- 05/2011

Property Manager

*Managed operations in areas of staff management, customer relations, vendor relations, budgets, and occupancy.

*Effectively recruit, schedule, lead, and motivate a full working staff of up to seven members.

*Budget accountability; manage sales analysis, forecasting, and reporting activities.

*Budget accountability; manage sales analysis, forecasting, and reporting activities.

*Oversee employee relations encompassing staff recruitment, training and performance evaluations.

*Effectively lead and motivate employees through implementation of in-house training and incentive plans, resulting in increased productivity levels and employee satisfaction.

*Participate in monthly management meetings to collaborate on the development of new marketing plans, improvement plans, as well as immediate and long term goals.

*Managing daily prospect information, lease packets; make ready of vacant units, and posting rents. *Ensuring all paperwork in relation to collection action is accurate for the attorneys.

*Collaborate on the development of new marketing strategies, improvement plans, and community immediate and long term goals.

*Ensure the integrity of operations through excellence in customer relations.

*Oversee the marketing, leasing and performance to maintain high occupancy and minimal delinquency.

Williams Residential Management 03/2006-08/2009

Oxford Trace Apartments- Assistant Manager 03/2007-08/2009

Lake Cameron Apartments- Leasing Consultant 03/2006- 03/2007

*Oversee employee relations encompassing staff recruitment, training and performance evaluations.

*Effectively lead and motivate employees through implementation of in-house training and incentive plans.

*Weekly management meetings and vendor relations to ensure timely and cost-effective measures.

*Collaborate on the development of new marketing strategies & improvement plans.

*Hold budget accountability; manage sales analysis, forecasting, and reporting activities.

*Ensure the integrity of operations through excellence in customer relations.

*Oversee the marketing, leasing and performance to maintain high occupancy and minimal delinquency.

*Implement performance strategies on Lease-Up Community

*Determine areas needing cost reduction.

*Supervised the preventative maintenance and upkeep of equipment, facility, and grounds.

*Implementation of E-sit Property Management software, and provide staff training.

Jamestown High School 2001

Ashford University completion date 2018- Bachelor’s in Organizational Management dual specializations in Human Resource Management and Sport and Facilities Recreational Management. Summa Cum Laude, Golden Key Honors Society, Alpha Sigma Lambda

References Available Upon Request



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