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Customer Service Office Assistant

Fereej Ibn Dirhem, Qatar
November 29, 2018

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Rodney Nicholas Prince Mobile: +974-****-**** E-mail:

Profile Summary

An astute professional with 6 years in Retail Banking Operations, Client Relationship Management, Debt and Risk Management

Proficient in handling quality customer service operations and building relationships with various groups within the company

Sound knowledge of credit systems, financial collections, reporting and all related credit-based system operations (CAMS)

Well organized with a track record that demonstrates self-motivation, entrepreneurial ability, creativity and initiative to achieve corporate goals

Skilled verbal and written communicator who negotiates relationship-building business agreements with win-win scenarios

Core Competencies

Conducting credit investigations and analyzing credit information pertaining to loans

Appraising proposals, conducting risk analysis ensuring compliances with credit policies.

Leading, mentoring and monitoring the performance of the team to ensure efficiency in processing operations and meeting of individual/ group target

Worked closely with a team of credit operation associates/ attorneys to address any credit resolutions within the client portfolio.

Outstanding knowledge of MS Office suite applications Organizational Experience

Nov’09 – Sep’13 with Nedbank as Legal Controller

Key Result Areas

Accountable for appraising loan approvals by detailed financial analysis of proposals

Working in coordination with client and legal teams ascertaining credit worthiness of client and ensuring compliance with bank guidelines

Inputs financial data on CAMS to generate financial spreadsheet Mar’07 – Oct’09 with Standard Bank as Compliance Officer and Fraud Analyst Key Result Areas

Collaborate with credit / legal department to review and analyze credit worthiness and credit reports

Analyze negative transactions, assess fees, claim bad debts and close delinquent accounts

Enter transaction data in proprietary banking systems (CAMS)

Assist customers with bad debt reviews and general customer service

Verifying customer data to detect and identify financial fraud.

Maintained record of all activities and assisted in litigation process Mar’00- Oct’06 and Mar’13 -Oct’14 as Professional Rugby Player Played rugby on a professional level in South Africa, Northern Ireland, Germany, UK and Malaysia. Academic Details

Studied Coaching Studies at Causeway Institute - Northern Ireland 2001 – 2002 Personal Information

Date of Birth: 07th November 1978

Nationality: South African

Language: English and Afrikaans

Address: Building 9, Flat 18, Ezdan 30, Al Wakrah, Qatar

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