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Administrative Assistant Customer Service

Miami, Florida, United States
November 29, 2018

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*** ** *** ******, *** ***

MIAMI, FL 33130



To acquire a position that allows for full use of my abilities and furthering of my knowledge base while allowing for personal and professional advancement and growth.


●Extensive Customer Service Experience

●Strong use of JDEdwards accounting software

●Knowledge of Novatime Payroll system

●Knowledge of Peachtree Software Program (2+ years)

●Proficient in SAP accounting software

●Highly proficient in Microsoft Word, Excel and Access – 15+ years experience

●Highly proficient with Outlook Express and Internet Explorer

●Excellent Communication and Verbal skills

●Fluent in English and Spanish

●Written Translation skills (English and Spanish)

●Excellent Mathematical and Compositional skills

●Excellent skills in international shipping & document preparation

●Extensive knowledge with international travel & preparation of entry documentation

●Strong Project Management/Coordination skills

Employment History


2/2018 - 5/2018 Early Learning Coalition

Assignment as a Front Desk Receptionist for small organization. Duties included all front desk functionality such as switchboard operations, vendor liaison, shipping, mail distribution, office supply maintenance, opening and closing of office. Routed all incoming calls to appropriate members.

Administrative Assistant / Receptionist

08/2017 - 11/28/17 Mariano Moreno Culinary Institute

Temporary Assignment as an Administrative Assistant at this company with duties that included but were not limited to: General Reception: meeting and greeting students, setting up calendar schedules, of classes, answering all incoming calls, preparing and sending packages via various methods. Translation of recipes for any and all upcoming classes, maintaining and scheduling attendees for upcoming classes and events, preparing flyers for events, preparing daily recipes and packets for students on daily basis for all scheduled classes Updating and maintaining contact information for staff and students. Preparing and submitting for approval to Director monthly budget reports.

Administrative Assistant

06/2011 – 05/2017 Telecur International

Position as an Administrative Assistant/ Office Manager for a small, privately owned catering and event management company. Processed payroll for all employees, managed office supplies and office purchases, handled incoming and outbound shipping, extensive Customer Service, AP/AR and all basic office duties.

Administrative Assistant

06/2010 - 06/2011 Century Marketing Group

AP/AR, Customer Service, event coordination, supply management, payroll, vendor relations, office calendar maintenance, internet research.

Office Manager/Dispatcher

11/2008 – 01/2010 On the Run Courier

Office Manager for a small courier company, duties included AP / AR, payroll & other varied office duties. Served as central operator, in charge of receiving & dispatching orders for a fleet of 6 drivers.

Administrative Assistant

02/2008 – 11/2008 Office Team

Contract assignment as an Administrative Assistant with duties that encompassed my range of skills. Included, but not limited to: heavy translation services from English into Spanish and vice versa, for a large international company and its affiliates in South America, as well as extensive travel and event coordination for top level executives, event coordination and general administrative duties.

Administrative Assistant

11/2005 – 11/2006 Ivax Pharmaceuticals

Assistant to the Director of Operations for this facility. Duties included but were not limited to: plant purchasing for production, packaging and maintenance departments; Ordering, maintaining uniforms / lab coats for facility containing close to 200 employees; ordering & implementing safety shoes for all employees; event coordination; processing of payroll; vendor files maintenance; permits & renewals for various environmental / safety licensing; vehicle tags & registration renewals; processing & submitting all incoming vendor invoices; general administrative duties.

Accounting Representative II

02/2005 – 11/2005 FPL FiberNet

Held various accounting projects including: Preparing and distributing monthly budget reports, researching discrepancies on client bills, running and mailing monthly Fiber Lease bills for all FiberNet clients, creating and maintaining client files; was backup for AP representative which included heavy use of SAP software.

Sales Coordinator

02/1998 – 03/2004 Management Technologies

Project Coordinator for a software company, duties included: Acceptance and processing of new orders, scheduling and control of calendar installations for 4 product specialists, preparing property for on-site installation and training, creating customized training schedules based on site specific needs, arranging travel / accommodations for specialists all over the world, including processing any required visa / entry requirements. Duties also included daily shipment and commercial document preparation for fulfillment of all hardware shipments related to purchases, collections / accounting follow up, and general production processes.

Education History

07/2012 Miami Dade College – Business Administration Studies

06/1993 Miami Sunset Senior High School - High School Diploma

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