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Customer Relations/Administration

Location:
Hyattsville, Maryland, United States
Salary:
14.00 per hour
Posted:
November 29, 2018

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Resume:

DONNA LEE MITCHELL

**** ********** ****, ***.***

Hyattsville, MD 20785

Phone: 301-***-****

ac7tu9@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service representative with over 30 years of working experience with the Jamaican Government. Facilitated large investments projects in Business Process Outsourcing, Manufacturing, and Tourism Industry. Possess excellent customer service sales and communication skills in achieving big targets.

SKILLS

Managed customer relationships that inspire confidence

Excellent in Customer Relationship Management (CRM) tool.

Expert in Microsoft Office Suite

Possessed excellent soft skills for client and stakeholder relationships

PROFESSIONAL EXPERIENCE

JAMAICA

Jamaica Promotions Corporation (JAMPRO)

Snr. Project Implementation Officer

2017-2018

Strategized with 25+ investment clients to help them achieved their goals by establishing ways to track their project information through the CRM system.

Developed and maintained strong relationships with government agencies, resource centers, and local businesses to ensure that all queries are handled in a timely and professional manner.

Monitored and provided guidance to the team on investment promotion and after-care services.

Analyzed data on project forecasting and surpassed balance score card target for the last 4 years consecutively.

Developed and presented opportunities for reinvestment by new and existing clients, which has helped to increased Foreign Direct Investment (FDI) by at least 3 %.

Client Relations Officer

2002-2017

Promoted the facilitation services offered by the company

Trained staff on how to resolve issues and complains by exploring alternatives

Managed high volume call with collaborations and manpower generation

Maintained database of all inquiries within the department

Monitored the business landscape and keep abreast of the statutory approvals required for investors Exporter Registration Officer

1988-2002

Registration of exporters

Generate leads for Investment and Export.

Fostered sustainable relationships of trust through open interactive communication

Conduct verification visit to exporter premises

Researched developed portfolio for overseas markets for clients/ in collaboration with other divisions and our overseas offices

EDUCATION

2018- International Development Ireland – Strategic Investment Promotion

2012 – Mona School of Business – University of the West Indies -Principle and Practice of Project

Project Management

2012 - HRDynamix –Supervisory Management

2014 - Jamaica Maritime Institute- Logistics 101

2008 - NCC Education - UK International Diploma – Business

2004 - Business Training – London -Diploma in Business English

1989 - 1990- University of the West Indies School of Continuing Studies -Certificate

in Marketing

1986- High School Diploma

PROFESSIONAL ACHIEVEMENTS

Represented JAMPRO and the Government of Jamaica at various trade shows and conferences in Puerto Rico, Minnesota, Atlanta, California and the Caribbean

Achieved top tier performance in all managed investment accounts which has helped to increased Foreign Direct Investment (FDI) by at least 3 %.

Facilitated a series of nationwide stakeholder’s consultations to ensure fast and seamless implementation of investment projects

Instrumental in implementing the Online Exporter Registration System.(JExporter.com)

A member of the Ministry of Tourism Work Permit Committee

A member of the Board of Emmanuel Baptist Church

Assist with delivering the most outstanding Balance Score Card of the Investment Promotion Division for three (4) consecutive fiscal ( 2014- 2015) – (2015 – 2016) – (2016-2017) (2017-2018)

Most Valuable Player for Investment Promotion Division 2001 and 2015



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