DONNA LEE MITCHELL
Hyattsville, MD 20785
Phone: 301-***-****
ac7tu9@r.postjobfree.com
PROFESSIONAL PROFILE
Customer service representative with over 30 years of working experience with the Jamaican Government. Facilitated large investments projects in Business Process Outsourcing, Manufacturing, and Tourism Industry. Possess excellent customer service sales and communication skills in achieving big targets.
SKILLS
Managed customer relationships that inspire confidence
Excellent in Customer Relationship Management (CRM) tool.
Expert in Microsoft Office Suite
Possessed excellent soft skills for client and stakeholder relationships
PROFESSIONAL EXPERIENCE
JAMAICA
Jamaica Promotions Corporation (JAMPRO)
Snr. Project Implementation Officer
2017-2018
Strategized with 25+ investment clients to help them achieved their goals by establishing ways to track their project information through the CRM system.
Developed and maintained strong relationships with government agencies, resource centers, and local businesses to ensure that all queries are handled in a timely and professional manner.
Monitored and provided guidance to the team on investment promotion and after-care services.
Analyzed data on project forecasting and surpassed balance score card target for the last 4 years consecutively.
Developed and presented opportunities for reinvestment by new and existing clients, which has helped to increased Foreign Direct Investment (FDI) by at least 3 %.
Client Relations Officer
2002-2017
Promoted the facilitation services offered by the company
Trained staff on how to resolve issues and complains by exploring alternatives
Managed high volume call with collaborations and manpower generation
Maintained database of all inquiries within the department
Monitored the business landscape and keep abreast of the statutory approvals required for investors Exporter Registration Officer
1988-2002
Registration of exporters
Generate leads for Investment and Export.
Fostered sustainable relationships of trust through open interactive communication
Conduct verification visit to exporter premises
Researched developed portfolio for overseas markets for clients/ in collaboration with other divisions and our overseas offices
EDUCATION
2018- International Development Ireland – Strategic Investment Promotion
2012 – Mona School of Business – University of the West Indies -Principle and Practice of Project
Project Management
2012 - HRDynamix –Supervisory Management
2014 - Jamaica Maritime Institute- Logistics 101
2008 - NCC Education - UK International Diploma – Business
2004 - Business Training – London -Diploma in Business English
1989 - 1990- University of the West Indies School of Continuing Studies -Certificate
in Marketing
1986- High School Diploma
PROFESSIONAL ACHIEVEMENTS
Represented JAMPRO and the Government of Jamaica at various trade shows and conferences in Puerto Rico, Minnesota, Atlanta, California and the Caribbean
Achieved top tier performance in all managed investment accounts which has helped to increased Foreign Direct Investment (FDI) by at least 3 %.
Facilitated a series of nationwide stakeholder’s consultations to ensure fast and seamless implementation of investment projects
Instrumental in implementing the Online Exporter Registration System.(JExporter.com)
A member of the Ministry of Tourism Work Permit Committee
A member of the Board of Emmanuel Baptist Church
Assist with delivering the most outstanding Balance Score Card of the Investment Promotion Division for three (4) consecutive fiscal ( 2014- 2015) – (2015 – 2016) – (2016-2017) (2017-2018)
Most Valuable Player for Investment Promotion Division 2001 and 2015