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Customer Service Front Office

Deltona, FL
November 29, 2018

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Evelyn B. Pagan

Deltona, Florida


Medical Administrative Assistant with extensive hands-on experience in providing administrative support to complex medical groups and health clinics. Skilled in managing front office functions, including customer service, patient appoinments, billings, collections, and records management. Seeking to take next career step in health administrations with a reputable and respected organizations dedicating to providing high-level care to diverse patient populations.

Core Qualifications


Program Management

Workflow Optimization

Schedule Management


Computer Software

Staff Development and Training

Professional Experiance

Psychological Affiliates, Inc., Winter Park, Florida 2003-2016 Administrative Front Office Manager/Personal Assistant to the Psychologist (owner)

Managed all front office activities to optimize facility workflow and patient management and provide comprehensive administrative support including appointment management, billing, collections and customer service.

Addressed and responded to incoming/outgoing calls and correspondence.

Created and maintained confidential patient files

Successfully managed daily operations of the office, maintained excellant public relationships with patients, Judges, Attorneys, Financial professionals(CPA's) and their executive assistants.

Horizon Health Center, Jersey City, New Jersey 1987-2002 Medical Records Manager

Successfully managed daily operations of Medical Records, Registration, Referrals for OB/GYN, Family Planning and Commuications (switch board operators).

Review medical records for completion and accuracy of providers information

Locate, sign out and deliver medical records requested by facility departments

Operate computer to enter data, retrieve correspondence and transcription reports

Appropriately file medical, imaging and lab sheets into medical records

Facilitate copy of records for transfer in accordance with HIPPA guidelines Education

High School Diploma

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