APRIL LYNN TAYLOR
Palm Desert, CA 92211
SKILLS & ABILITIES:
Creative, organized, high energy sales professional. Excellent communication skills with the presence to interface at all levels. Able to readily “qualify” prospective customers. Results oriented team player dedicated to customer satisfaction.
National Account Manager 2015 - 2017
Strategic selling Avaya solutions to large contact centers. Responsible for procuring new business.
INCONTACT 2014 _ 2015
Selling Cloud Contact Center solutions including IVR, ACD and WFM to 100 seat call centers in Arizona
California and New Mexico.
SPS 2011 - 2014
Sales consultation, design, support, and management of customer activity involving but not limited to the entire AVAYA VOIP, Call center, messaging and data solutions products and services throughout the United States with primary focus on the Western States Region. Focus on State and local government accounts.
National Account Manager 2009 – 2011
Experience selling Avaya, solutions with an emphasis on large contact centers. Assertive, proactive
Sales professional with proven ability to close sales, farm new customers and grow existing accounts. Talent for
Identifying and resolving problems, controlling costs, maximizing productivity and delivering profits.
Closed Allied Waste for $1.2 Million in Sales
Major Account Executive 2007 - 2009
Selling a wide range of technology solutions to empower strategic IT initiatives across the nation. Responsible for
managing, supporting and integration of our cabling services, including design, deployment, implementation and
maintenance to new customers.
Closed DHL for $2 Million in Sales
United Asset Coverage, Inc., 1997 – 2007
Regional Account Manager
Strategic selling to C-levels, Director of IT, and Procurement. Established 10 year relationships. Selling UAC products
and maintenance services at or above published prices. Pursuing new business relationships which are in the best interest
of UAC. Excellent time-management skills, ability to multi task working from a virtual office. Executing account/
prospect management activities including but not limited to -developing sales strategies for accounts – proactively
identifying potential prospects in the contact center space.
Member of PRO CLUB – (United Asset Coverage, Inc.)1997- 2006 - 9 consecutive years
2002 #1 Producer at UAC – 300% of a quota
2003 #1 Producer at UAC – 300% of quota
One of the Top 5 performers for the last 10 years
Won a Porsche Boxster in 2002 & 2003 for #1 performance
GTE Customer Networks, Irvine, CA 1994 – 1997
Senior Account Executive
Designing of voice/data integrated networks. Responsible for establishing new TPM (third party maintenance) customers via technical support services for VOICE, LAN/WAN requirements.
Member of Presidents Winner Circle (GTE Customer Networks)
Attended Orange Coast College, Costa Mesa, CA
Marketing 1 and II
Bauder Fashion College, Miami, FL AA in Merchandising & Modeling
Certificate in Travel Industry Training, Williamsburg, Pittsburgh, PA