APRIL LYNN TAYLOR

***** ***** ******

Palm Desert, CA 92211

480-***-****

ac7tto@r.postjobfree.com

SKILLS & ABILITIES:

Creative, organized, high energy sales professional. Excellent communication skills with the presence to interface at all levels. Able to readily “qualify” prospective customers. Results oriented team player dedicated to customer satisfaction.

PROFESSIONAL EXPERIENCE:

Osi-Technology

National Account Manager 2015 - 2017

Strategic selling Avaya solutions to large contact centers. Responsible for procuring new business.

INCONTACT 2014 _ 2015

Selling Cloud Contact Center solutions including IVR, ACD and WFM to 100 seat call centers in Arizona

California and New Mexico.

SPS 2011 - 2014

Account Executive

Sales consultation, design, support, and management of customer activity involving but not limited to the entire AVAYA VOIP, Call center, messaging and data solutions products and services throughout the United States with primary focus on the Western States Region. Focus on State and local government accounts.

NACR

National Account Manager 2009 – 2011

Experience selling Avaya, solutions with an emphasis on large contact centers. Assertive, proactive

Sales professional with proven ability to close sales, farm new customers and grow existing accounts. Talent for

Identifying and resolving problems, controlling costs, maximizing productivity and delivering profits.

Closed Allied Waste for $1.2 Million in Sales

ACS Dataline

Major Account Executive 2007 - 2009

Selling a wide range of technology solutions to empower strategic IT initiatives across the nation. Responsible for

managing, supporting and integration of our cabling services, including design, deployment, implementation and

maintenance to new customers.

Closed DHL for $2 Million in Sales

United Asset Coverage, Inc., 1997 – 2007

Regional Account Manager

Strategic selling to C-levels, Director of IT, and Procurement. Established 10 year relationships. Selling UAC products

and maintenance services at or above published prices. Pursuing new business relationships which are in the best interest

of UAC. Excellent time-management skills, ability to multi task working from a virtual office. Executing account/

prospect management activities including but not limited to -developing sales strategies for accounts – proactively

identifying potential prospects in the contact center space.

Member of PRO CLUB – (United Asset Coverage, Inc.)1997- 2006 - 9 consecutive years

2002 #1 Producer at UAC – 300% of a quota

2003 #1 Producer at UAC – 300% of quota

One of the Top 5 performers for the last 10 years

Won a Porsche Boxster in 2002 & 2003 for #1 performance

GTE Customer Networks, Irvine, CA 1994 – 1997

Senior Account Executive

Designing of voice/data integrated networks. Responsible for establishing new TPM (third party maintenance) customers via technical support services for VOICE, LAN/WAN requirements.

Member of Presidents Winner Circle (GTE Customer Networks)

EDUCATION:

Attended Orange Coast College, Costa Mesa, CA

Marketing 1 and II

Bauder Fashion College, Miami, FL AA in Merchandising & Modeling

Certificate in Travel Industry Training, Williamsburg, Pittsburgh, PA

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