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Customer Service Executive Assistant

Caledon, Ontario, Canada
November 29, 2018

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***** ******* ****, *******, ** L*K 1Y3 Tel: 416-***-**** November, 2018

Attention: Hiring Manager,

Please accept my resume in consideration for your posted position. My qualifications include over 20 years of administration, operations and customer service roles; strengthening my analytical and problem-solving skills, giving me exposure to many high-level duties including but not limited to:

● Service Coordinator, Office Administrator,responsible for day-to-day operations from the initial customer contact, scheduling, dispatching through to final billing. Performed various administrative tasks under crucial time constraints in-order-to deliver exceptional customer service. (Xtron Imaging)

● Office Administrator, administrative support to the HR Director, Leadership Team and assisted the Finance billing team, including overseeing on-site operations and Health and Safety of the office. (KCI Medical)

● Sr. Executive Assistant, administrative support and documentation review for accuracy and standard conventions for Senior Scientists and a team of Regulatory Directors.

(Intrinsik Environmental)

● Sr. Sales Assistant,administrative support to the Ontario Sales Manager, coordinated pricing and sales reports for the Ontario sales team. (McMahon Canada)

● Estate Administrator/Commissioner, prepared all personal Bankruptcy documents for the Trustee. Commissioner for taking oaths and affidavits for Ontario Registers Office. (E&Y / BDO Dunwoody)

I look forward to hearing from you to discuss this opportunity in further detail. Thank you for your consideration.


Paula Raposo


19982 Kennedy Road, Caledon, ON L7K 1Y3 Tel: 416-***-**** OBJECTIVE

Contribute all my experience in administration, operations and high-quality customer service, with the ability to meet tight deadlines and multi-task various functions in a new capacity. PROFESSIONAL EXPERIENCE

2014 – Oct 2018 Xtron Imaging., Service Coordinator, Office Administrator

● Triage all incoming calls between our customers (X-ray clinics/Hospitals) and the company, ensuring that all service calls are entered and responded to and urgent issues are escalated.

● Solely managed the day-to-day service dispatching schedules for 7 Field Service Engineers.

● Audited and tracked all service calls, customer field service reports and prepared draft invoices accordingly.

● Prepared all customer quotes, processed P.O’s and maintain incoming inventory; including backorders, emergency shipments, and returns.

● Managed the processing and renewals of all Service Maintenance Contracts (200+ per yr.).

● Scheduled all by-annual customer equipment maintenance and Government (HARP) testing

(1200+ per yr.).

● Facilitated all new sales installations through to completion. Ensuring customer deadlines are adhered to and project objectives are met.

● Provided administrative support/calendar coordination/conference travel for the General Manager, Service Manager and the Sales team.

● Provided updates on objectives and identify any issues or opportunities pertaining to on-going service issues, outstanding service compliance, and service scheduling.

● Collaborate on large Proposals, RPFs, ISO implementation, on-board training for new staff.

● Took the lead role with implementation of our new ERP system, became a power user for SAP and CoreSuite.

● Primary contact for staff regarding all facility requirements and/or changes. Including Health and Safety.

2010 – 2014 KCI Medical Canada., Office Administrator

● Administrative support to the HR Director; scheduling meetings, conference calls, agendas, handout materials, travel, expense reports, calendar, handling confidential material and information.

● Administrative support to the Finance team as needed. Assisted with invoices; printing/auditing, P.O’s, processed AP when required.

● Primary contact for all operations issues related to the office and building facility.

● Coordinated the Leadership team meetings, office Town Halls, including agendas and catering.

● Other duties; website mailbox, quarterly newsletter, staff rewards program, Chairperson for the Social Committee; planning on-going staff events and a member of the Joint Health and Safety Committee.

2004 – 2009 Intrinsik Environmental Sciences Inc., Sr. Executive Assistant

● Supported Scientific staff in standardizing, formatting, proofreading and ensuring quality control checks were performed and consistent through-out all reports and complex documents.

● Arranged on/off-site meetings; including venue, catering, equipment, confirm attendees, meeting agenda and presentation materials.

● Co-ordinated staff travel itineraries (conference reservations, car, hotel, flights etc.).

● Prepared website material and other marketing correspondence with web/graphic designers.

● Prepared and electronically distributed corporate e-blasts and News Releases. 1998 – 2003 W. G. McMahon Canada Ltd. (Kraus Carpet Mills)., Sr. Sales Assistant

● Assisted the Ontario District Sales Manager with all administrative sales functions; o maintained wholesalers special pricing quotes for over 200 dealers; o monthly sales figures and forecasts for all sales reps (9); o reviewed warehouse inventory needs and evaluated restock requirements;

● Confirmed pricing on all invoices shipped and picked-up daily. 1990 – 1998 E&Y / BDO Dunwoody Ltd., Estate Administrator/Commissioner

● Coordinated and commissioned corporate documentation needed for filing corporate bankruptcies with the Registrar’s office of Ontario.

● Prepared correspondence to the creditors on behalf of the bankrupt corporation.

● Seized and sold assets.

● Prepared and conducted counselling sessions for personal Bankruptcy clients.

● Prepared all Bankruptcy documentation to be filed with the Registrar’s office of Ontario.

● Corresponded with creditors and attended Creditors meetings.

● Filed all documentation for Bankruptcy Discharges with the Registrar’s office of Ontario. EDUCATION

● Sheridan College, Business Administration.

● Proficient in all Microsoft Office applications.

● SAP, SharePoint, CoreSuite, TigerPaw, Oracle, RingCentral, Crystal reports.

● First Aid Certified with CPR A + AED, WHIMS and AODA, Workplace Health & Safety. VOLUNTEER WORK

● Credit Valley Conservation Authority (CVC) - Tree Planting, revitalizing the Levi Creek conservation area.

● Peel Children’s Aid Foundation, Toy Mountain - toy collection, sorting and creating family gift baskets.

● Knights Table, prepping and distributing meals to the less fortunate. References available upon request

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