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Customer Service Executive Assistant

Location:
Caledon, Ontario, Canada
Salary:
46
Posted:
November 29, 2018

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Resume:

PAULA RAPOSO

***** ******* ****, *******, ** L*K 1Y3 Tel: 416-***-**** ac7tsv@r.postjobfree.com November, 2018

Attention: Hiring Manager,

Please accept my resume in consideration for your posted position. My qualifications include over 20 years of administration, operations and customer service roles; strengthening my analytical and problem-solving skills, giving me exposure to many high-level duties including but not limited to:

● Service Coordinator, Office Administrator,responsible for day-to-day operations from the initial customer contact, scheduling, dispatching through to final billing. Performed various administrative tasks under crucial time constraints in-order-to deliver exceptional customer service. (Xtron Imaging)

● Office Administrator, administrative support to the HR Director, Leadership Team and assisted the Finance billing team, including overseeing on-site operations and Health and Safety of the office. (KCI Medical)

● Sr. Executive Assistant, administrative support and documentation review for accuracy and standard conventions for Senior Scientists and a team of Regulatory Directors.

(Intrinsik Environmental)

● Sr. Sales Assistant,administrative support to the Ontario Sales Manager, coordinated pricing and sales reports for the Ontario sales team. (McMahon Canada)

● Estate Administrator/Commissioner, prepared all personal Bankruptcy documents for the Trustee. Commissioner for taking oaths and affidavits for Ontario Registers Office. (E&Y / BDO Dunwoody)

I look forward to hearing from you to discuss this opportunity in further detail. Thank you for your consideration.

Sincerely,

Paula Raposo

PAULA RAPOSO

19982 Kennedy Road, Caledon, ON L7K 1Y3 Tel: 416-***-**** ac7tsv@r.postjobfree.com OBJECTIVE

Contribute all my experience in administration, operations and high-quality customer service, with the ability to meet tight deadlines and multi-task various functions in a new capacity. PROFESSIONAL EXPERIENCE

2014 – Oct 2018 Xtron Imaging., Service Coordinator, Office Administrator

● Triage all incoming calls between our customers (X-ray clinics/Hospitals) and the company, ensuring that all service calls are entered and responded to and urgent issues are escalated.

● Solely managed the day-to-day service dispatching schedules for 7 Field Service Engineers.

● Audited and tracked all service calls, customer field service reports and prepared draft invoices accordingly.

● Prepared all customer quotes, processed P.O’s and maintain incoming inventory; including backorders, emergency shipments, and returns.

● Managed the processing and renewals of all Service Maintenance Contracts (200+ per yr.).

● Scheduled all by-annual customer equipment maintenance and Government (HARP) testing

(1200+ per yr.).

● Facilitated all new sales installations through to completion. Ensuring customer deadlines are adhered to and project objectives are met.

● Provided administrative support/calendar coordination/conference travel for the General Manager, Service Manager and the Sales team.

● Provided updates on objectives and identify any issues or opportunities pertaining to on-going service issues, outstanding service compliance, and service scheduling.

● Collaborate on large Proposals, RPFs, ISO implementation, on-board training for new staff.

● Took the lead role with implementation of our new ERP system, became a power user for SAP and CoreSuite.

● Primary contact for staff regarding all facility requirements and/or changes. Including Health and Safety.

2010 – 2014 KCI Medical Canada., Office Administrator

● Administrative support to the HR Director; scheduling meetings, conference calls, agendas, handout materials, travel, expense reports, calendar, handling confidential material and information.

● Administrative support to the Finance team as needed. Assisted with invoices; printing/auditing, P.O’s, processed AP when required.

● Primary contact for all operations issues related to the office and building facility.

● Coordinated the Leadership team meetings, office Town Halls, including agendas and catering.

● Other duties; website mailbox, quarterly newsletter, staff rewards program, Chairperson for the Social Committee; planning on-going staff events and a member of the Joint Health and Safety Committee.

2004 – 2009 Intrinsik Environmental Sciences Inc., Sr. Executive Assistant

● Supported Scientific staff in standardizing, formatting, proofreading and ensuring quality control checks were performed and consistent through-out all reports and complex documents.

● Arranged on/off-site meetings; including venue, catering, equipment, confirm attendees, meeting agenda and presentation materials.

● Co-ordinated staff travel itineraries (conference reservations, car, hotel, flights etc.).

● Prepared website material and other marketing correspondence with web/graphic designers.

● Prepared and electronically distributed corporate e-blasts and News Releases. 1998 – 2003 W. G. McMahon Canada Ltd. (Kraus Carpet Mills)., Sr. Sales Assistant

● Assisted the Ontario District Sales Manager with all administrative sales functions; o maintained wholesalers special pricing quotes for over 200 dealers; o monthly sales figures and forecasts for all sales reps (9); o reviewed warehouse inventory needs and evaluated restock requirements;

● Confirmed pricing on all invoices shipped and picked-up daily. 1990 – 1998 E&Y / BDO Dunwoody Ltd., Estate Administrator/Commissioner

● Coordinated and commissioned corporate documentation needed for filing corporate bankruptcies with the Registrar’s office of Ontario.

● Prepared correspondence to the creditors on behalf of the bankrupt corporation.

● Seized and sold assets.

● Prepared and conducted counselling sessions for personal Bankruptcy clients.

● Prepared all Bankruptcy documentation to be filed with the Registrar’s office of Ontario.

● Corresponded with creditors and attended Creditors meetings.

● Filed all documentation for Bankruptcy Discharges with the Registrar’s office of Ontario. EDUCATION

● Sheridan College, Business Administration.

● Proficient in all Microsoft Office applications.

● SAP, SharePoint, CoreSuite, TigerPaw, Oracle, RingCentral, Crystal reports.

● First Aid Certified with CPR A + AED, WHIMS and AODA, Workplace Health & Safety. VOLUNTEER WORK

● Credit Valley Conservation Authority (CVC) - Tree Planting, revitalizing the Levi Creek conservation area.

● Peel Children’s Aid Foundation, Toy Mountain - toy collection, sorting and creating family gift baskets.

● Knights Table, prepping and distributing meals to the less fortunate. References available upon request



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