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Customer Service Representative

Location:
Halifax, Nova Scotia, Canada
Posted:
November 29, 2018

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Resume:

PERSONAL STRENGTH AND QUALITIES

Experience working in a fast pace environment

Capability to work under pressure and meet demanding deadline

Very good planning, strong organization and administrative skills

Highly creative and ambitious with the ability to prioritize and meet challenges

Good research and analytical skills

Proven track record in attaining and exceeding set targets

Eloquent in handling irate, sensitive and emotional clients and colleagues

Great qualities to lead and manage multiple projects at the same time

Ability to operate independently, as a member of a team and paying attention to detail

Proficient with Microsoft Office applications and tracking software

Adept at taking the initiative, good judgment, sensitive to issues

Good analytical, proven decision making and problem solving skills

PROFESSIONAL EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE/ INVENTORY CONTROL CLERK

SCI LOGITICS, Toronto - Ontario August 2013 – Present

Verify and keep record on all inventory adjustments, both incoming and outgoing.

Conduct and participate in various physical inventories and inventory reconciliation exercises to meet overall inventory accuracy goals for SCI clients.

Investigate inventory discrepancies for SCI clients.

Examine outgoing shipments to ensure shipments meet specifications (by carton, case or skews).

Ticketing projects as required.

Respond to all internal or client inquiries (via telephone, email, fax or in person) in a professional, polite manner.

Support activities on the floor as required.

Able and willing to work overtime as required in order to meet time-sensitive service level standards.

Conduct weekly/monthly circle counts.

Take dimensions for new and existing products to ensure accuracy of space allocation for the products.

Keep track of all inventory locations to avoid multiple parts/products in the same location.

CUSTOMER SERVICE REPRESENTATIVE /DATA ENTRY/DISPATCHER

ABLE TRANSLATIONS AND TRANSPORT, MISSISSAUGA – ON November 2011 – July 2013

Responded to emergency calls, facilitated emergency response network, coordinated mechanical services repairs for drivers.

Organized and dispatched in town and out of town routes.

Periodic inventory counts and inventory control.

Worked closely with manager to complete organizational tasks.

Identified and solicited potential clients, assessed client's needs and resources and recommend the appropriate goods or services.

Identified vehicles availability and assigned vehicles to work types, identified and scheduled drivers.

Oversees company GPS and assisted drivers with routing directions, tracking and monitory including emissions standards and drivers activities.

Reviewed contract terms, warranties and delivery dates of products to clients

Consulted with clients regarding product innovations, competitors and market conditions,

TRILINGUAL CUSTOMER REPRESENTATIVE

BANCA DI MILANO, Milan - Italy January 2006 - March 2011

Attended and resolved to customers complaints and concerns immediately.

Provided information about services, policies or products.

Obtained and processed the information required to serve customers and solve problems.

Processed transaction records and answered customer queries by phone or in person.

Arranged billing and accepted credit card payments for products and services.

Promoted sales to existing clients, identified and solicited potential clients.

Provided information and assistance in response to customers’ questions and concerns.

Carried out internal administration, and support to external sales force when required

EDUCATION

Degree in Public Administration (University Of Buea) June 2005

TRAINING

Trained in business communication through email

Trained to deal with irate customers and persons with disability July 2010

Trained in Accessible Standard for Customer Service January 2009

REFERENCES AVAILABLE UPON REQUEST



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