PERSONAL STRENGTH AND QUALITIES
Experience working in a fast pace environment
Capability to work under pressure and meet demanding deadline
Very good planning, strong organization and administrative skills
Highly creative and ambitious with the ability to prioritize and meet challenges
Good research and analytical skills
Proven track record in attaining and exceeding set targets
Eloquent in handling irate, sensitive and emotional clients and colleagues
Great qualities to lead and manage multiple projects at the same time
Ability to operate independently, as a member of a team and paying attention to detail
Proficient with Microsoft Office applications and tracking software
Adept at taking the initiative, good judgment, sensitive to issues
Good analytical, proven decision making and problem solving skills
CUSTOMER SERVICE REPRESENTATIVE/ INVENTORY CONTROL CLERK
SCI LOGITICS, Toronto - Ontario August 2013 – Present
Verify and keep record on all inventory adjustments, both incoming and outgoing.
Conduct and participate in various physical inventories and inventory reconciliation exercises to meet overall inventory accuracy goals for SCI clients.
Investigate inventory discrepancies for SCI clients.
Examine outgoing shipments to ensure shipments meet specifications (by carton, case or skews).
Ticketing projects as required.
Respond to all internal or client inquiries (via telephone, email, fax or in person) in a professional, polite manner.
Support activities on the floor as required.
Able and willing to work overtime as required in order to meet time-sensitive service level standards.
Conduct weekly/monthly circle counts.
Take dimensions for new and existing products to ensure accuracy of space allocation for the products.
Keep track of all inventory locations to avoid multiple parts/products in the same location.
CUSTOMER SERVICE REPRESENTATIVE /DATA ENTRY/DISPATCHER
ABLE TRANSLATIONS AND TRANSPORT, MISSISSAUGA – ON November 2011 – July 2013
Responded to emergency calls, facilitated emergency response network, coordinated mechanical services repairs for drivers.
Organized and dispatched in town and out of town routes.
Periodic inventory counts and inventory control.
Worked closely with manager to complete organizational tasks.
Identified and solicited potential clients, assessed client's needs and resources and recommend the appropriate goods or services.
Identified vehicles availability and assigned vehicles to work types, identified and scheduled drivers.
Oversees company GPS and assisted drivers with routing directions, tracking and monitory including emissions standards and drivers activities.
Reviewed contract terms, warranties and delivery dates of products to clients
Consulted with clients regarding product innovations, competitors and market conditions,
TRILINGUAL CUSTOMER REPRESENTATIVE
BANCA DI MILANO, Milan - Italy January 2006 - March 2011
Attended and resolved to customers complaints and concerns immediately.
Provided information about services, policies or products.
Obtained and processed the information required to serve customers and solve problems.
Processed transaction records and answered customer queries by phone or in person.
Arranged billing and accepted credit card payments for products and services.
Promoted sales to existing clients, identified and solicited potential clients.
Provided information and assistance in response to customers’ questions and concerns.
Carried out internal administration, and support to external sales force when required
Degree in Public Administration (University Of Buea) June 2005
Trained in business communication through email
Trained to deal with irate customers and persons with disability July 2010
Trained in Accessible Standard for Customer Service January 2009
REFERENCES AVAILABLE UPON REQUEST