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Customer Service Sales

Huntsville, AL
November 29, 2018

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Aurelio Burwell

****-* **** ***** ****

Harvest, AL 35749



More than 15 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales/staff support/management, and planning/implementing proactive procedures and systems.

1.Possess basic computer skills.

2.Ability to train, to motivate, and effectively lead customer service employees or teams in general.

3.A team player, acknowledged as “A Customer Service Expert” with excellent communication skills.”

Synopsis of Achievements

1.Facilitated learning opportunities for new windows system with in a restaurant environment/provided intuitive feedback on system options to make for more streamlined user efficiency.

2.Improved the distribution flow of major manufacturing plant by revamping the small parts distribution making for more efficient productivity eliminating downtime saving production cost by over $1000 per minute.

3.Initiated a plan for improving storage space by extending air rights and increasing spacial use for more efficient storage

4.Adjusted menu options to assist with a more effective timing of food preparation depending on customer flow making for more efficient production and less cost waste from over production during peak hours.

5.Received Gold Standard Award for Guest Experience Excellence 5 years in row


Formel D/ Magnetti-Morelli Pulaski,TN

2015- Present

Production Control Specialist

1.Operate and train forklift operators.Supervise a team of 20-25 employees. Coach and

develop direct reports in all areas of performance including but not limited to quality, quantity, productivity and attendance.

2.Leads in the administration of controls in PC Operations.

3. Drives continuous improvement of scheduling and sequencing processes.

4. Prioritizes and sequences work, executing work plans and implementing controls.

5. Coordinates, and expedites the flow of work and materials.

6. Reports activity results and provides feedback on performance.

7. Compiles reports on progress of work, inventory levels, costs, and production problems.

8.Develops techniques for establishing and controlling scheduling processes.

9.Develops and executes continuous improvement plans for the control and handling of inventories.

10.Plans and coordinates material flow from internal and external suppliers to and from facility.

11.Performs administrative activities.

12.Other duties as assigned.

Olive Garden/Humphrey’s/Bravo Brio/Straight to Ale Huntsville, AL

Server/Shift Leader/Manager

Managing the entire staff of the restaurant and coordinating their work

Responsible for increasing the business of the restaurant

Analyze and plan restaurant sales and organize marketing events and promotional plans accordingly

Generating detailed daily, monthly, quarterly and yearly reports on business, staff, and profit

Set budgets and execute plans for department sales, product purchase and staff development

Coordinating and managing the entire operation of restaurant by scheduling shifts

Provide customer support by resolving their complaints about service or food quality

Meeting and greeting customers and organize table reservations

Recruiting, training and motivating staff

Maintain high standard quality hygiene, health and safety

City of Huntsville Huntsville, AL 2001-2003

Water Pollution Control/New Construction – Pipe Layer

Checked slopes for conformation to requirements, using levels or lasers.

Covered pipes with earth or other materials.

Connected pipe pieces and seal joints, using welding equipment, cement or glue.

Cut pipes to required lengths.

Installed and repair sanitary and storm water sewer structures and pipe systems.

Installed and use instruments such as lasers, grade rods, and transit levels.

Graded and levelled trench bases, using tamping machines and hand tools.

Laid out pipe routes, following written instructions or blueprints, and coordinating layouts with supervisors.

Aligned and positioned pipes to prepare them for welding or sealing.

Dug trenches to desired or required depths, by hand or using trenching tools.

1999 - 2015


Gadsden State/ Drake Technical Huntsville, AL

2000 - present

Seeking a Degree in Computer Science/ Business Management

References Furnished Upon Request


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