ARPIL REGIMBALD
Dear Hiring Committee:
Throughout my extensive experience in delivering prompt customer service, I have been recognized for numerous contributions in making processes more efficient and effective, which has in turn saved employers money. I am excited to join your team and invite you to review the qualification and skills I have acquired from my varied experiences.
Alongside 4+ years of experience in various roles, I have worked with diverse customers and personalities, where I have responded to inquiries and provided solutions to customers. I have strengthened my administrative skills and I am adept at scheduling, preparing deposits and handling file management.
My demonstrated proficiency in all core office functions can be attributed to my initiative and attention to detail, coupled with proficiency in Word, Excel, PowerPoint and Outlook. Being immersed in busy environments is where I thrive. If you are interested in discussing how I can meet the needs of your team and diverse customers, please contact me at *****.*********@*****.***.
Thank you for your time and consideration.
Sincerely,
April Regimbald
ARPIL REGIMBALD
*****.*********@*****.***
SUMMARY OF QUALIFICATIONS
Well-developed communication, interpersonal, organizational skills honed through experience in customer service settings
Demonstrated exceptional customer service skills and attention to detail; experience working with diverse clients and understanding unique client needs
Accurate, analytical, results and solution-oriented; with ability to work independently and in a team-oriented environment; experienced leading and liaising with colleagues
Experience utilizing and inputting data into databases with a demonstrated track record of creating and formatting clear documents, reports, charts, spreadsheets and presentations
Well-developed analytical and multi-tasking skills, with ability to assess priorities and meet deadlines; acquired through experience working with different levels of staff
Proven ability to deal calmly, courteously and effectively with people while remaining tactful and courteous in order to maintain the reputation of the company
Works tactfully and professionally in a team and with minimal supervision; good problem- solving skills; decision making skills to maintain 100% customer satisfaction
CORE COMPETENCIES
Process Streamlining & Efficiency
Reception & Client Needs
Mail & Report Writing
Proofreading & Correspondence
Staff Training & Development
Administrative & Office Policy
Client Relations & Sales Targets
File Management & File Creation
PROFESSIONAL EXPERIENCE
Esthetician, Haute Coiffure Vivazen, Gatineau, QC 2014 - Present
Coordinate and book all spa service appointments for individual and group clients; ensuring zero scheduling conflicts, while maximizing profits
Respond to customer inquiries and advise of appropriate services based on their preferences and needs; upsell products to generate more revenue
Resolve customer conflicts and ensure customers return for repeat business
Perform various services to a diverse range of clients
Waitress, Île Pho, Gatineau, QC 2016 - 2018
Developed rapport with clients; educated guests on daily specials and menu offerings, enabling them to make decisions on appetizers, entrees and desserts
Managed closing duties, including restocking items and reconciliation of the cash drawer
Bartender, Le Troquet, Gatineau, QC 2016
Greeted customers and took their orders; prepared beverages according to recipes and customer preferences
Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits
Server, Soto, Ottawa, ON 2014 - 2016
Welcomed guests; tended to their needs, ensuring a positive customer service experience
Counted cash and ensured money was balanced at the end of every shift
Trained new servers in company policies, job duties and procedures
TECHNICAL COMPETENCY
Proficient in Microsoft Office (Excel, Outlook and Word)
Data entry, social media, database management, spreadsheets