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Customer Service Administrative Assistant

Ottawa, Ontario, Canada
November 29, 2018

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Dear Hiring Committee:

Throughout my extensive experience in delivering prompt customer service, I have been recognized for numerous contributions in making processes more efficient and effective, which has in turn saved employers money. I am excited to join your team and invite you to review the qualification and skills I have acquired from my varied experiences.

Alongside 4+ years of experience in various roles, I have worked with diverse customers and personalities, where I have responded to inquiries and provided solutions to customers. I have strengthened my administrative skills and I am adept at scheduling, preparing deposits and handling file management.

My demonstrated proficiency in all core office functions can be attributed to my initiative and attention to detail, coupled with proficiency in Word, Excel, PowerPoint and Outlook. Being immersed in busy environments is where I thrive. If you are interested in discussing how I can meet the needs of your team and diverse customers, please contact me at

Thank you for your time and consideration.


April Regimbald



Well-developed communication, interpersonal, organizational skills honed through experience in customer service settings

Demonstrated exceptional customer service skills and attention to detail; experience working with diverse clients and understanding unique client needs

Accurate, analytical, results and solution-oriented; with ability to work independently and in a team-oriented environment; experienced leading and liaising with colleagues

Experience utilizing and inputting data into databases with a demonstrated track record of creating and formatting clear documents, reports, charts, spreadsheets and presentations

Well-developed analytical and multi-tasking skills, with ability to assess priorities and meet deadlines; acquired through experience working with different levels of staff

Proven ability to deal calmly, courteously and effectively with people while remaining tactful and courteous in order to maintain the reputation of the company

Works tactfully and professionally in a team and with minimal supervision; good problem- solving skills; decision making skills to maintain 100% customer satisfaction


Process Streamlining & Efficiency

Reception & Client Needs

Mail & Report Writing

Proofreading & Correspondence

Staff Training & Development

Administrative & Office Policy

Client Relations & Sales Targets

File Management & File Creation


Esthetician, Haute Coiffure Vivazen, Gatineau, QC 2014 - Present

Coordinate and book all spa service appointments for individual and group clients; ensuring zero scheduling conflicts, while maximizing profits

Respond to customer inquiries and advise of appropriate services based on their preferences and needs; upsell products to generate more revenue

Resolve customer conflicts and ensure customers return for repeat business

Perform various services to a diverse range of clients

Waitress, Île Pho, Gatineau, QC 2016 - 2018

Developed rapport with clients; educated guests on daily specials and menu offerings, enabling them to make decisions on appetizers, entrees and desserts

Managed closing duties, including restocking items and reconciliation of the cash drawer

Bartender, Le Troquet, Gatineau, QC 2016

Greeted customers and took their orders; prepared beverages according to recipes and customer preferences

Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits

Server, Soto, Ottawa, ON 2014 - 2016

Welcomed guests; tended to their needs, ensuring a positive customer service experience

Counted cash and ensured money was balanced at the end of every shift

Trained new servers in company policies, job duties and procedures


Proficient in Microsoft Office (Excel, Outlook and Word)

Data entry, social media, database management, spreadsheets

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