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Executive Assistant Customer Service

Gurgaon, Haryana, India
November 29, 2018

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Raina Pawar

Executive Assistant 882-***-****


oExecutive Assistant with 15 years of secretarial experience

oCross functional team management and key stake holder management (CxO level)

oExcellent communication skills, problem resolution abilities and maintain high level of confidentiality

oStrong background in all aspects of office management, including scheduling meetings, coordinating domestic and international travels

oExpert in juggling multiple projects and achieving on -time completions.

oSelf-driven, hard-working, eye to detail, proactive, well organized, quick learner with sound decision making skills.

oCreative, resourceful & flexible, able to adapt to changing priorities and maintains a positive attitude.

oProficient in Microsoft word, excel, outlook, power point.

oExcellent work ethics, sense of responsibility, willingness to ‘go that extra mile.

oAbility to take initiative in completing projects with exceptional quality and detail

Professional Experience

Executive Assistant cum Business Analyst to the CMO – Dhwani Media LLP

February 2017 – till date

Job Description

Work in close coordination with the officer and provide regular vital analytical inputs on financial matters to strengthen company's fiscal management.

Ensuring compliance with policies / procedures and maintain strict confidentiality / discretion at all times.

Responsible for representing the official at meetings or events. Presenting prepared information on behalf of the officer in his absence.

Coordinate and follow up on various action items given by the official to his direct reportees, to ensure timelines are met.

Co-ordination with different departments heads regarding various reports.

Assisting in planning and implementation of various work programs administered.

Facilitate in preparation and summarization of reports and documents.

Regularly monitor credit card bills, travel bills and other personal and company payments.

Co-ordinate and manage meetings to ensure efficient and effective dissemination of information and follow up of decisions.

Set the performance parameters/ deadlines, delegate work, check delivery standards and give feedbacks.

Executive Assistant to the CSMO Indus Towers Limited

February 2012 – January 2017 (4 years and 11 months)

About 5 years of experience within Indus towers and worked across 3 verticals – Technology, HR and Sales & Marketing. Role involves cross functional team handling and CXO level stake holder management.

Role encompasses both Executive assistant role and Program management. Picked up special project/ initiatives such as “Act Now Be Safe” campaign with ESH (Environment, Health and Safety) team. Ran projects across 13 circles and program managed with ESH Circle Heads and corporate project heads.

Organized Sales and Marketing team offsite, involving planning of venues, procurement, vendor identification and their payments.

Program Management profile

Participated in planning and execution of Safety campaign (Act now, Be safe) for ESH Program across thirteen circles. End to end coordination with ESH Circle Heads, Teams and Training SPOCs.

First point of contact for any issues or discrepancies arising from within the heads of various departments in an organization. Collating data, follow ups and coordination across circles for smooth running of the campaign from Sept – Dec 16.

Executive assistant Role

Vendor Management – Creation and managing PR/POs, vendor activation, payments follow up, record and report generation, collation of data etc.

Expenses Management – Ensuring timely submission of bills post travel with necessary approvals, prepare expense reports and sent to accounts payable for processing, follow up for tracking payments periodically. Creation of expense reports that includes forex

Travel Management – Making all Travel arrangements (Domestic & International) and coordinating for logistics like Visa, Transport, Hotels etc, (worked on US, Schengen and Singapore visas, etc).

Prepare reports, correspondence, presentations, emails, agendas and take minutes of the meetings. Coordinate with internal and external teams including follow ups before and after the meetings with next steps. Demonstrate ability to achieve high performance goals and meet deadlines in a fast paced environment.

Calendar Management – Complex Calendar Management: Ensuring prompt and effective follow up on all Internal and external meetings based on Calendar information, managing last minute changing schedules. Managing internal communication and business correspondence.

Provide a bridge for smooth communication between the office and internal departments; demonstrating leadership to maintain credibility, trust and support with senior management staff.

Coordinating board meetings, meetings with delegates, senior leadership teams etc.

Preparing Minutes of the Meetings, reports & presentations.

Executive Assistant to Co Founder and CFO – September 2010 – Oct 2011

Executive Assistant to Functional Heads COLT Technology Services India Private Limited March’ 2006 – Dec’ 2009

Executive Assistant to the Chairman – Godfrey Phillips India Limited May 2005 – Mar 2006

Executive assistant to the Relationship Manager Bharti – IBM Project – IBM Global Services India Pvt. Ltd. May 2004 – May 2005

Executive Assistant to the Managing Partner – Goswami Associates, Advocates Nov 2002 – May 2004

Senior Customer Service Executive – GE Capital International Services Ltd. Feb 2001 – Nov 2002

Expertise / Recognitions

Visa processing for USA, UK, Schengen, China, Malaysia, Middle East, Singapore. Awarded R&R (Star of the Month) for exemplary performance in the process.

Outstanding verbal and written communication skills: motivated self starter & strong interpersonal skills, and highly professional phone presence. Excellent team skills.

Ability to independently solve complex problems under ambiguous conditions. Self–directed and initiative taking in the daily course of responsibilities.


YMCA New Delhi

Diploma in Secretarial Practice with Office Management

Jesus and Mary College, Delhi University

Bachelor of Commerce, Accounting, Economics, Statistics, English

Somerville School, Noida

Commerce, English, Computer Science, Accounting, Statistics, Economics, Business Studies

SITA World Travels Short Term course in Air Travel & Ticketing.

Raina Pawar Dwarka, Delhi


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