Customer Service Sales

Khyati I Patel

604-***-**** / ***************@*****.***

Career objectives

Gain employment as a Management in the consumer business sector. To practice good business and customer service skills as a recent graduate. Education

Post-graduate Diploma in Business Management

09/2013-2/2015

Lambton College, Toronto ON

Bachelor of Science in Mathematics & Statistics

06/2010-05/2013

Maharaja Sayajirao University of Baroda, India

Work experience

Restaurant Manager January 2016 to sep 2018

Tim Horton’s - Langley, BC

Performing the overall management of the restaurant including planning the day-to-day operation, evaluating performance of the food counter attendants, organizing food stocks according to franchise standards, and controlling inventories of the restaurant Study and implement operational procedures according to Tim Hortons standards. Perform recruitment and training of the staff members and helping the owner on taking important decisions on personnel matters

Assign duties to staff members and supervise staff performance Ensure health and safety standards are being met and proper sanitation procedures are followed by the staff members

Maintaining accurate records of inventories and keep an eye on the revenues generated each week

Performing End-of-Week Transactions on POS System and transmitting the weekly sales report to the Franchise Headquarters

Placing food orders with the supplier every week and negotiating delivery arrangements Promote Restaurant through various marketing activities as well as taking catering orders after taking approval from the owner and Franchise headquarters when required Attend the Health Inspector’s inspection as well as field consultant’s inspection of the restaurant

Resolve customer complaints

Customer Service Supervisor January 2015 to December 2015 TNI THE NETWORK - Vancouver, BC

Responsibilities- Run meetings, Train newly appointees Lead my team and motivate them.

Problem solving and team management.

Worked for Red cross,Bc children’s hospital And world vision Skills Used Leadership, organization, problem solving and customer service. Customer service and admin representative (co-op position). Crimp Circuits Canada

09/2014-12/2014

Research for present the current market position and the achievable future position.

Provide customer support and resolving any quarries.

Deal with the new emerging customers and meeting their expectation of our company.

Research and list out new prospective customers from all over Canada.

Fulfill all regulatory Admin duties.

Market research interviewer

TNS Canadian facts Canada 05/2014-01/2015

Interviewing clients of given household.

Conducting market research using the prescribed software.

Filtering and reporting the achieved results.

Meeting the given targets and goals.

Supervisor

Subway Sandwiches Canada 10/2013 -

04/2014

Managing team members schedule and timings.

Observing performance, rewarding and resolving Amy arising conflict.

Reporting performance, managing and ordering inventory.

Customer service and following up on our quality.

Handling customers and all duties of a sandwich artist. Skills

The ability to work in a multitasking environment where a high attention to detail is required in order to balance the cash, credits and other monetary transactions.

Trustworthy, team worker, and accountability

Good in handling cash in a customer service or sales oriented position

Strong interpersonal skills and the ability to work in a fast paced team environment

Fluent in English, Hindi and Gujarati. Conversational Dutch.

Proficient in MS Word, MS Excel, MS PowerPoint, MS project and C++.

Good convincing power, energetic, punctual and ambitious.

Independence, strong verbal and written communication skills in English, Hindi and Gujarati.

Conversational Dutch.

Contact this candidate