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Customer Service Representative, Legal Assistant, Fraud Investigator

Location:
Leominster, Massachusetts, United States
Posted:
November 28, 2018

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Resume:

Highly motivated individual seeking a position with advancement potential. Interested in leveraging analyses skills to contribute towards organization’s corporate or departmental objectives; willingness to learn and grow personally and professionally.

EDUCATION

AUGUST 2015

BACHELORS OF ARTS, POLITICAL SCIENCE, University of Massachusetts Lowell

EXPERIENCE

OCT 2015 – PRESENT, Digital Credit Union - Marlborough, MA

RISK MANAGEMENT (FRAUD) SPECIALIST

• Analyzes high risk transactions to identify potential fraud

• Documents and evaluates results of research

• Maintain and update case management system

• Performs in depth analysis of transactions

• Ensure compliance with all regulations

• Develops justifications and impacts for fraud cases

• Prepares a variety of reports and statements

CONSUMER LOAN MEMBER SERVICE REPRESENTATIVE/CALL CENTER

• Analyzes high risk transactions to identify potential fraud

• Documents and evaluates results of research

• Maintain and update case management system

• Performs in depth analysis of transactions

• Ensure compliance with all regulations

• Develops justifications and impacts for fraud cases

• Prepares a variety of reports and statements

JANUARY 2015 – MAY 2015, Law Office of Michael D. DellaMonaca

INTERNSHIP – LEGAL ASSISTANT

• Performed basic legal research and retrieved referenced materials

• Utilized electronic legal research databases for pertinent data acts

• Provided assistance to attorneys in IT system requirements and peripherals

• Performed troubleshooting, diagnostic methods to solve computer issues.

JUNE 2010 – SEPTEMBER 2015, US Army Natick Soldier RD&E Center

PATHWAYS INTERN

• Supports senior level technicians and professional mechanical and electrical engineering disciplines

• Conducts practical, technical and analytical studies

• Provides skill in engineering support to assist the senior engineering staff

• Prepares test reports for senior project staff

• Provides computer related assistance to staff members, including troubleshooting

ACHIEVEMENTS

• Top Loan Processor DCU - Time off achievement

• Dean’s List – UMASS Lowell, Lowell, MA (Spring 2012)

• Honor Roll – Leominster High School (2007-2010)

CERTIFICATIONS / SKILLS

• Proficient in Microsoft Office: MS Word, MS PowerPoint, MS Excel, MS Outlook

• Skilled in computer science applications

• Highly skilled in On-line Electronic Research

• Independent, energetic, patient, tactful, innovative, resourceful, organized, flexible, and versatile.

• Detail-oriented and able to balance completing priorities (multi-tasking).



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