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Customer Service Office

Indianapolis, Indiana, United States
November 28, 2018

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Vyriece Daniel



I have extensive office administration, customer service, and project management experience exercising expertise in both public and private sectors. Outsource business creativity to diverse clients maximizing efficiency and marketability.


V&D Consulting, Indianapolis, IN 8/2014 - Present

Independent Business Consultant

• Provide consulting services to individuals and small businesses maximizing profitability.

• Prepare/formalize various documents exceed clients’ expectations meeting end results.

• Consult with clients on an as needed basis assessing and implementing strategies. US Tech Solutions, Jersey City, NJ 11/2013 – 3/2014 Customer Routing Coordinator

• Consistently attain customer satisfaction utilizing effective communication and research inquiry resolutions maximizing production expectation.

• Performance-based activity increased customers’ confidence by 5% providing exceptional product and service on daily basis.

B&J Contractors, Indianapolis, IN 8/2012 – 7/2014

Client Account Coordinator

• Coordinate service orders meeting demands of existing and new accounts.

• Maximize profitability and customer satisfaction 15% communicating value of service to clients.

• Apply financial strategy improving monthly revenue 10% processing AP/AR accounts.

• Calendar scheduling and travel arrangements ensuring new accounts. Teletech, Englewood, CO 11/2011 – 08/2012

Dotcom Associate/Contractor

• Operate home office performing customer service tasks responding and resolving inbound customers’ inquiries.

• Research products and serviced customers’ online orders in timely manner.

• Exceed performance and attendance expectations.

Affordable Sprinklers, LLC, Indianapolis, IN 1/2010 – 10/2011 Business Administrator

• Manage business operations implementing policies; provide marketing solutions, and partnership alliance strategies.

• Sustain workforce utilizing HR practices recruiting and interviewing potential applicants.

• Utilize QuickBooks meeting financial obligations resulting in higher profit margin.

• Manage work orders effectively providing satisfactory resolutions to existing and new customers. Vyriece Daniel

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V&D Consulting, Indianapolis, IN 5/2001 – 01/2010

Independent Contractor/Temp Contractor

• Hewlett Packard: Managed business office headquarter for sales personnel scheduling digital appointments and conference seminars. Oversaw fleet operation and safety procedures. Process travel requisitions and submitted payroll timesheets for processing. Prepared computer order requests utilizing electronic mail services. Open and closed headquarter facility ensuring security of computer/IT database equipment.

• Univita Health: Communicated effectively obtaining insurance co-payments from assisted living patients via outbound contact. Posted accurate payment in database system fulfilling requirements.

• Indiana Family Health Council: Correspond with health facilities personnel posting daily statistic reports; handle confidential documents and a trusted assistance in recording financial appropriations.

• Indiana University Hospital: Transcribe physician notes; communicated directly with patients relaying call-in prescription refills to pharmacy; process medical billings of Alzheimer patients for physician approval; perform administrative duties.

• Community Hospital/Pathology: Schedule autopsy appointments; examine and record autopsy slides for Chief Pathology’s approval; converse with affiliate facilities obtaining pertinent data for database and dissemination; greeted visitors and monitor office equipment.

• LaRue Carter Hospital: Coordinate and host health awareness projects; schedule patient appointments with medical practitioners; proactively managed Medical Clinic administrative functions.


Leadership recognition in collaborating with assigned class teams exceeding course requirements. Commentary on writing ability presented as model for business curriculum courses. University of Phoenix, Phoenix, AZ

Master of Business Administration (MBA)

University of Phoenix, Phoenix, AZ

Bachelor of Science (BS)


• Teach Adult Sunday School class at local Church

• Habitat for Humanity Volunteer Mentor over 15 years

• Involved with Women Outreach Program at Local Church

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