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Manager Customer Service

Ottawa, Ontario, Canada
November 28, 2018

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Martha Ugbome


Ottawa, On


Bachelor of Arts: Law September 2013 – December 2016 Carleton University, Ottawa, Ontario


• Demonstrated excellent listening, communication, interpersonal skills and team playing spirit as an Assistant Manager

• Administrative and Organizational skills developed as an Assistant Manager from managing the day to day operations in addition to the staff

• Experienced in a fast-paced environment which required high flexibility, the ability to process information quickly and prioritize tasks


• Technical Writing • Team Leader

• Drafting • Excellent Communicator

• Microsoft Office • Travel Arrangement

• Filing • Windows and Mac OS

• Excellent Customer Service

Work Experience

Assistant Manager

Guess October 2016 - Present

Rideau Centre, Ottawa, Ontario

• Responsible for recruiting, training and coaching new employees in order to ensure they operate in compliance with the company’s corporate culture leading to an increase in interpersonal and communication skills

• Proficient with Microsoft Office and Outlook: Daily emails, task management, and filing

• In charge of overseeing the receipt and organization of stock supply and shipment leading to the development of organizational and attention to detail skills

• In charge of scheduling and filing for daily store operations, with the use of Microsoft Excel.

• In charge of human resource duties: Preparing or updating employment records related to hiring, transferring, promoting, and terminating. Explaining human resources policies, procedures, laws, and standards to new and existing employees. Ensuring new hire paperwork is completed and processed.

Sales Associate

Guess July 2016 – October 2016

Journeys October 2014 - May 2015

St. Laurent Mall and Rideau Centre, Ottawa, Ontario

• Actively worked to develop lucrative new customer relationships developing communication and interpersonal skills leading to being recognized as the highest Sales Associate in my region

• Developed expert-level product knowledge and used an understanding of products and customers’ desires to exceed personal sales goals increasing personal sales per hour for six consecutive months to a total of approximately $120,000 in revenue

• Has taken on merchandising responsibilities for the store and presents the executive team with concepts for quarterly in-store displays and window designs leading to presentation and organizational skills

• Performed daily department tasks including stocking, creating merchandise displays, re- merchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions.

Volunteer and Extra-Curricular Activities

Vice-President Recruitment February 2015 – December 2016 Believers Love World

• Responsible for attracting, recruiting and coaching talent to achieve the objectives of the organization increasing communication skills

• Interview applicants in order to determine their suitability in achieving the goals of our organization developing excellent listening skills and high attention to detail

• Work closely with the President and Vice-Presidents as a partner in strategic planning, prioritization and decision making leading to an ability to work successfully with teams Fall Orientation Facilitator September 2014 – December 2016 Carleton University, Ottawa, Ontario

• Facilitate orientation programs for new or potential students increasing their ease in transition from high school to university

Work with a team of ambassadors to successfully plan seminars and workshops with the mission to promote the Carleton University developing the ability to work effectively with people

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