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IT Scrum Master/Agile Coach

El Dorado Hills, California, United States
November 28, 2018

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JOSEPH PONIK III 916-***-****

Agile Coach / SCRUM Master / Project Manager

Driven IT professional and SCRUM Master, highly experienced in Software QA, Project Management and Systems Programming. Work collaboratively with global, cross-functional teams in project management. This includes all areas of the software lifecycle from requirement gathering to operations. Can develop strategies in continuous improvement through planning and execution that ensures quality deliverables from project teams. Work with stakeholders to drive improvements within the applicable procedures, standards, and methodologies that result in overall project quality, creates immense profit, and cuts costs. Utilize dashboards that communicate team transparency and project status.

Life Cycle processes Coaching and Mentoring SAFe Agile Scaling

Testing/ QA Agile Documentation Release Management

Communication Skills Conflict Resolution Decision Making


Zeektek, Granite Bay, CA

Scrum Master Apr. 2018- Oct. 2018

Client: Centene Corp., Rancho Cordova, CA

Scrum Master with an ACD/IVR solutions and support team. Coached the team in agile principles while progressing thru an agile transformation. Work with leadership to promote an agile environment while maintaining proper governance, and security guidelines.

Support scrum team in delivery of sprint goals that are aligned to deliver business value.

Partner product owners is creating user stories that meet definition of ready. Support backlog management by facilitating refinement sessions, sprint planning and map days.

Servant of the team by working to eliminate barriers, lean processes and coach team members on agile principles and practices.

Facilitate scrum ceremonies including; daily standups, retrospectives, sprint reviews, sprint planning.

Publish written communications that display metrics supporting velocity, team capacity, story churn and other artifacts that promote team transparency.

Identify risks and roadblocks that impact the organizations while promoting best practices.

HHS Technical Group, Ft. Lauderdale, FL

Scrum Master Feb. 2017-Apr. 2018

Client: California Dept. of Social Services (CDSS), Sacramento, CA.

Scrum Master in the Child Welfare Digital Services (CWDS) division. Servant leader to a team of developers and application engineers that are responsible for refactoring the legacy back end mainframe system to co-exist with the new Child Welfare System (CAL-CARES), which will be used by child protection case workers to place at-risk CA children into safe, licensed facilities.

Scrum Master to a team of IT professionals from various contracted firms.

Coach team members in agile principles and practices.

Consulted by other development teams within CDSS as an agile subject matter expert and coached in project planning techniques such as story mapping, story writing and grooming.

Facilitate scrum ceremonies (Daily Standups, Sprint Planning & Reviews, Retrospectives, Grooming Sessions and Sprint Demonstrations).

Articulate teams progress to Product Owner, management and stakeholders during sprint demonstrations which provided agile metrics.

Work with Product Owner to map stories to product increments, releases and sprints.

Partners with other scrum masters and teams that provide the minimal value product to CWDS.

Used SAFe for scaling agile.

Intel Corporation, Folsom, CA

Agile Coach / Scrum Master 2012-June 2016

Scrum Master for an IT team supporting Intel’s global Sales & Marketing team. Using agile methods, delivered a sample management tool that replaced a legacy system that significantly enhanced the user experience while delivering 3x performance gains. Removed waste by practicing Lean Six Sigma methodology that resulted in a 41% business process efficiency. Target savings = $1M/year in cost avoidance

Scrum Master for a globally dispersed team developing an enterprise application

Work with product owners on release & sprint planning exercises

Coached several teams on agile practices and principles

Developed Agile test methodologies for Enterprise Sample Management

Mentored newly formed teams as they transitioned from waterfall to agile.

Championed development of an agile culture throughout the organization.

Evaluated Agile project tools

Corporate trainer on agile testing concepts.

Subject Matter Expert for Agile testing methods

Quality Engineer Enterprise Level- Software Quality Analyst 2011-2012

Responsible for enterprise level planning, facilitating, and executing test cycles. Verified project teams comply with procedures, standards, and methodologies. Lead cross-functional teams in integration testing with SalesForce, SAP, & other internal application’s web services. Responsible for quality of 5 environment’s code and data.

Reported metrics to stakeholder and senior management.

Built test automation frameworks for enterprise applications.

Created test strategies, plans & defect resolution practices

Facilitated Test Automation adoption workshop

Client Support – Software Quality Analyst 2008-2011

Led the qualification (verification and validation) of application compatibility of Intel global client operating system. Interfaced with product managers and engineers to clarify and finalize detailed level product functional requirements to test the products. Generated SDLC quality plans (including data quality) that identify pass/fail criteria for acceptance as well as risks and gaps and outlines testing priorities that are traceable to design and requirements. Documented results to influence product release decisions. Exceeded product quality goals which resulted in no unplanned slips to the 10-week release cycle. Using test data & influencing techniques elevated the credibility and influence of the QA team.

Test Lead for global cross-functional test teams supporting the automated IT client build

SQA for client optimization efforts & Win7 global migration.

Managed the QA team which implemented release management and quality control measures.

Led several process improvements and implemented standards.

Client Management Systems Programmer / Logistics Team Lead 2008- 2001

Led a 16-member team across 3 regions that supported the computing hardware used by the Intel design community. Hardware & software support for servers, backup devices, routers, switches, workstations, desktops, laptops & printers. Proactively monitored & patched the design environment via a remote monitoring center. Led the transition of hardware support from an embedded team to corporate IT.

Responsible for asset management data quality to comply with FAA/SOX audits

Managed a dispersed team of first & second level hardware support technicians. (16 technicians).

Responsible for initiating hardware procurement process for development teams.

Managed support infrastructure for engineering servers

Developed asset tracking policy & procedures used globally.


Intel Corporation, Engineering Tech/Test Engineering 1985 - 2000

Intel Corporation, Production Operator 1984 - 1985


UCD Extension Program, Sacramento CA. System Administration / Routing Technologies

Westland College, Citrus Heights, CA. Degree: A.S. Electronic Technology 1985

Rutgers University, Newark, NJ., General Education Course work


ICC-ACP Certified Agile Coach -IC Agile - 2018

Scrum Master – Scrum Alliance - 2012

Test Foundation – American Software Testing Qualifications Board (ASTQB)


Attended several regional test conferences to expand agile, ATDD, BDD security, compatibly testing knowledge

Highly proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, Vizio).

Administration of Quality Center, Rally, Jira, TFS

Selenium, Fitness test automation tool management


Girls’ softball coach at all age and talent levels. Local league board member.

Wrote a grant that resulted in local school receiving $25k to build a computer lab & installed networked classroom computers.

Participated in various community services including VA, Shriner’s hospital, Habitat for Humanity, local food banks & shelters.

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