STEFANIE SURMEIER
**** **** **., **********, ** *0193
Cell: 424-***-****
ac7tin@r.postjobfree.com
SUMMARY
Motivated, personable professional who possesses a "can-do" attitude and exceptional forethought. Dedicated to customer service and imbued with active listening skills, a proven problem-solver whose ability to identify needs compliments an uncanny knack for finding the right solution at the right time. A team-player who thrives on challenges and energizing colleagues to meet them by casting the issues in the light of the big picture. Steeped in all aspects of logistics and with a track record of fostering cooperation between teams and departments, this loyal employee is now seeking a position that will best capitalize on her unique skill set. SKILLS
• Analytical mindset
• Leadership and team building skills
• Sales Team Support
• Written & Verbal Communication Record
Administration
• Budget Management Goal-Oriented Management
• 3PL Knowledge Team Building
• Import and Export Regulations P&L Management
• Rate Negotiations Leadership Skills
• Performance Evaluation Global Logistics
• Account Management
• Corporate communications
• Results-oriented
EXPERIENCE
KUEHNE+NAGEL
Chicago, IL
Global/Regional Key Account Manager 04/2017 to Current
• Developed and established detailed financial and operational processes and reports.
• Built and structured a corporate team working on our globally biggest account Siemens.
• Responsible for a team of two Corporate OKAMs, two Regional OKAMs, Billing Manager and Rate card Manager.
• Liaison between Operational Management and Global Account Team.
• Hosted corporate quarterly KPI business reviews and white board sessions with Corporate Customer.
• Maintain metrics, reports, process documentation, customer service logs, or training or safety records.
• Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.
• Analyze the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes or mixes, or carriers.
• Implement specific customer requirements, such as internal reporting or customized transportation metrics.
• Implemented global award within US, including SOPs and reports. KUEHNE+NAGEL
Chicago, IL
Customer Service Manager 07/2016 to 04/2017
• Responsible for a team of 16 employees; CSR customer service representative, OKAM Operational Key Account Manager, Implementation Manager, Inside Sales.
• Builds and maintains effective accounts receivable and cash flow monitoring systems.
• Liaison between Regional Operational Management and Sales.
• Controls the implementation of the commercial / financial / economical and operational rules and KPI's.
• Responsible for the Regional account Portfolio.
• Prepares performance appraisal evaluations, coaching, and providing career.
• Acts as a primary liaison with the customers and other KN Branches.
• Ensures maximum profitability by overseeing cost effective rate negotiation with service providers.
• Supports sales and marketing efforts to increase existing business and maintain current accounts.
• Performs customer audits at different locations. KUEHNE+NAGEL
Chicago, IL
Implementation Manager 08/2015 to 07/2016
• Act as liaison between Sales, Operations and Customer Solutions when new business is awarded.
• Define and manage implementation projects based on GCIM.
• Arrange and conduct Awarded Business Transition (ABT) meetings between Sales and Operations.
• Coordinate with respective managers (Sales and Operations) in the creation and implementation of client SOP's and KN Login Customer Profiles.
• Prepare/distribute/maintain SOP in accordance with QSHE, and in consideration of GCIM, and corporate communications criteria.
• Assist with global SOP's and implementation of new accounts that are controlled outside the Midwest region.
• Conduct SOP Review and Training sessions with KN Operational staff to ensure handling requirements are communicated properly to all Operational Team Members.
• Participate in client visits with Sales/Operations Managers.
• Analyze the current processes applicable to Implementation and actively seek ways to enhance and improve the processes.
• Work with and develop the RT system for all implementation requests. KUEHNE+NAGEL
Los Angeles, CA
Air Import Gateway and Aviation Manager 05/2014 to 08/2015 KUEHNE+NAGEL
Los Angeles, CA
Aviation Manager 02/2013 to 08/2014
KUEHNE+NAGEL
Munich, Germany
Aviation Supervisor 02/2005 to 02/2013
KUEHNE+NAGEL
Munich, Germany
Aviation Import Coordinator 05/2003 to 02/2005
EDUCATION AND TRAINING
CAMBER OF COMMERCE TRADE SCHOOL DIPLOMA: LOGISTICS, BUSINESS/BOOKKEEPING 2001 Berufsfachschule, Freising, Germany
Berufsschule - Freising, Bavaria, Germany certified by the camber of commerce Air,Sea, Rail and Road Logistics including bookkeeping and Finance.
HIGH SCHOOL DIPLOMA 1998
Karl Meichelbeck Realschule, Freising, Bavaria