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Customer Service Accounting

Hephzibah, Georgia, United States
November 28, 2018

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**** ******* *****, ********, ** 30341 C: 678-***-****


Certified Public Accountant with 20+ years of experience helping companies with financial analysis, reporting, auditing and strategic planning. An innovative accounting professional proficient in extracting financial data from various reporting systems and suggesting key operational changes.


Accounting, Finance and Human Resource Department Management

Cost accounting planning and implementation.

Fixed asset reporting familiarity

Well versed in GAAP and International reporting.

Experienced in multiple accounting software i.e. Dynamics, Sage, and QuickBooks Pro.

Developing and maintaining Key Performance Indicator

(KPI) objectives/reports.

Complex problem solving and detail-oriented.

Process improvements for financial and operating activities

Microsoft Office proficient

Business returns for Federal, State and Local municipalities

Budgeting and financial modeling

Multiple organization reporting and management.

Leading and negotiating financing needs.

Experience in a variety of business including manufacturing, distribution, service and non-profits.


Controller / Office Manager, 08/2017 to 10/2018

Diversified Utility Services LLC – Morrow, GA

Responsible for all financial functions.

Restructure Financial Reporting for accuracy and timeliness.

Accounts Payable delinquencies reduced near 0.

Increased the efficiency of department through electronic and paperless initiatives. Controller/Office Manager, 04/2009 to 07/2017

Vieler International LP – Lithia Springs, GA

Comprehensive Financial Reports and analysis increasing accuracy and timeliness of month end reports.

Responsible for all accounting functions including budgeting and financial reporting including multiple divisions and business units.

Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.

Worked directly with production, shipping and operations to achieve 15%+ rate of return.

Initiated roll out of new shipping software resulting in a significant time savings and increasing accuracy.

Spearheaded cross-functional initiative to achieve consistent results with a smaller workforce.

Directed a process improvement committee implementing efficiencies improving internal communication and customer service.

Responsible for all aspects of human resources.

Kept health insurance costs in control and reduced administrative costs. Controller, 08/2006 to 12/2008

Center for Effective Performance – Sandy Springs, GA

Financial Reporting and Analysis.

Supervised accounts receivable and payable's teams.

Maintained on going results for all customer projects.

Created and maintained Royalty reports increasing the accuracy by of factor of 100%. Owner, 08/1998 to 09/2006

Paula E Robins PC – Atlanta, GA

Performed various duties as requested by clients including financial reporting and analysis, tax and business filings, payroll and insurance needs.

Streamlined bookkeeping procedures which increase efficiency and productivity

Tracked and streamlined financial progress by creating necessary and as needed financial reports.

Worked with management at the project level to ensure expense plans were achieved.

Reported internal control issues to management and supplied comprehensive recommendations to mitigate the associated risks. Vice President/Controller, 01/1995 to 08/1998

Academic Book Services Inc – Cartersville, GA

Member of Executive Management Team and financial supervisor of multiply business organizations.

Increased cash management efficiencies reducing vendor payments from 160+ days to terms.

Supervised accounting department team of seven.

Performed complex general accounting functions, including preparation of forecast, budgets, journal entries, account analysis and balance sheet reconciliations.

Identified and investigated variances to financial plans and forecasts by interpreting financial results.

Assumed ownership of accounting, forecasting and internal processes.

Directed a warehouse move warehouse 50 miles away

Directed internally developed software for company's specific requirements.

Integrated accounting and reporting into a new company wide software conversion.

Directly responsible for banking relationship and maintenance of asset-based line of credit management and compliance. Experienced Senior Accountant, 11/1988 to 01/1995

Birnbrey Minsk Minsk & Perling – Atlanta, GA

Supported client through risk identification, control testing and process improvement procedures.

Introduced new and efficient accounting, financial and operational systems.

Computed and prepared taxes owed by applying prescribed rates, laws and regulations.

Provided support for varied entries such as: Distribution, Non- Profit, Service, Retail. Manufacturing. EDUCATION

BBA: Accounting

Mercer University - Atlanta GA - 1986


Certified Public Accountant

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