Cecily De Anza Charles
Lafayette, LA. 70503
ac7thd@r.postjobfree.com
To obtain a challenging career and a utilizing business experience, organizational abilities and interpersonal skills. WORK EXPERIENCE
11/2017 to 02/2018
Centene La.Healthcare Connections
Customer Service Rep
Answering inbound calls from members and assisting them with there medicaid Verifying proof of ins. through medicaid office and changing primary care doctors for members Scheduling transportation rides for members with Dr. appts Assisting doctors pre authorization for medicine and certain procedures. 08/2014 to 10/ 2016
Lafayette General Medical Center
Chart specialist/birth certificate clerk
Responsibilities Analyze charts prep QC and scan charts. I also complete birth certificate to the mothers who has deliver their babies and type and process the paperwork. I also send the paperwork work to vital records in New Orleans so the parents can get the baby birth certificate Accomplishments Communication with patients learning the process for preping charts. Skills Used Typing, scanning communicating with patients and understanding their skills 10/2007-5/2013
Schumacher Group
Quality Control Analyst/Chart Specialist
Uploaded and scanned charts into Computer system
Data entry, Faxing logs, and observed patients charts Precoded patients charts; identifying their times in emergency rooms Followed HIPAA law regulations
06/2006-09/2007
At&t
Customer Service Representative
Assisted customers with phone issues Processed payments for customers bills Provided technical support to customers Reviewed customers phone bills to ensure accuracy 01/2005 to 06/2006
Customer Service Representative Transcom Call Center - Assisted customers with digital cable issues o Performed technical support .. Assisted Customers with internet issue
10/ 2004 to 12/ 2004
Amos & Garrett Law Firm
Receptionist/Office Assistant
Answered telephone calls
Scheduled appointments for clients
Scanned, printed and copied documents
• Typed letters
EDUCATION
Associate in Business Administration Remington College Lafayette - Lafayette, LA August 2001 to May 2003 SKILLS
Typing data entry word (4 years)