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Customer Service Representative

Lafayette, Louisiana, United States
November 28, 2018

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Cecily De Anza Charles

**** ******** **. *** ***

Lafayette, LA. 70503


To obtain a challenging career and a utilizing business experience, organizational abilities and interpersonal skills. WORK EXPERIENCE

11/2017 to 02/2018

Centene La.Healthcare Connections

Customer Service Rep

Answering inbound calls from members and assisting them with there medicaid Verifying proof of ins. through medicaid office and changing primary care doctors for members Scheduling transportation rides for members with Dr. appts Assisting doctors pre authorization for medicine and certain procedures. 08/2014 to 10/ 2016

Lafayette General Medical Center

Chart specialist/birth certificate clerk

Responsibilities Analyze charts prep QC and scan charts. I also complete birth certificate to the mothers who has deliver their babies and type and process the paperwork. I also send the paperwork work to vital records in New Orleans so the parents can get the baby birth certificate Accomplishments Communication with patients learning the process for preping charts. Skills Used Typing, scanning communicating with patients and understanding their skills 10/2007-5/2013

Schumacher Group

Quality Control Analyst/Chart Specialist

Uploaded and scanned charts into Computer system

Data entry, Faxing logs, and observed patients charts Precoded patients charts; identifying their times in emergency rooms Followed HIPAA law regulations



Customer Service Representative

Assisted customers with phone issues Processed payments for customers bills Provided technical support to customers Reviewed customers phone bills to ensure accuracy 01/2005 to 06/2006

Customer Service Representative Transcom Call Center - Assisted customers with digital cable issues o Performed technical support .. Assisted Customers with internet issue

10/ 2004 to 12/ 2004

Amos & Garrett Law Firm

Receptionist/Office Assistant

Answered telephone calls

Scheduled appointments for clients

Scanned, printed and copied documents

• Typed letters


Associate in Business Administration Remington College Lafayette - Lafayette, LA August 2001 to May 2003 SKILLS

Typing data entry word (4 years)

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