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Customer Service Manager

Greenwood, South Carolina, United States
November 28, 2018

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Dwayne E. Faulkner

**** ***** **** **

Lincolnton, GA 30817

Cell 762-***-****



Operations/Service/Plant Management skills with 22 years of experience in Nuclear/Oil & Gas/Production industry. I have managed several projects to completion. I am very self-motivated and always complete the job or task given. I also have Extensive experience with Preventative and Predictive Maintenance. I have proven track record of getting companies consistent production while maintaining minimal downtime.


University of South Carolina 2015-2016 Six Sigma Certificate

Midlands Technical College- Columbia, SC

Richland High School

Chrysler Training and Certification

ASE Certifications

OSHA Forklift Certified/OSHA10 & 30 hour Industry Safety & Health Training Course

Computer literate in excel, word, quicken

First Aid, CPR, and AED Trainer/ Red Cross

TWIC Card, MICCS Card,

Nuclear access security clearance at Vogtle Units 3&4, Catawba, VC Summer

Clean Back ground & driving record

References upon request:


CALLAWAY FARMS Mfg. Washington GA 8/2016- Current

Job Title: Plant Manager

Oversee all plant operations and repairs. Lead & oversee all plant layout changes and design modifications also manage 30-35 employees. Oversee all Plant Maintenance shut downs are completed on time safely and within budget. Manage labor cost & Inventory and materials on hand.

Georgia Pacific 4/2016- 8/2016 McCormick SC

Job Title: Maintenance Manager

Extensive experience with Preventative and Predictive Maintenance. Staged shut downs and turnarounds for major project to be completed and worked side by side with Plant Management to address any and all major repairs and complete them on time and within budget.

Superheat FGH Services Evans GA 2011- 4/2016

Job Title: Southeast Operations Manager

Stage equipment and man power for plant shut downs, outages and turnarounds. Oversee the day to day operations, train man power. Oversee job cost, yearly budget & inventory also manage 30-45 Field techs. I covered the Southeast and travel 90% of the time.

Superheat FGH Services Evans GA 2009-2011

Job Title: Southeast Equipment Manager

Maintained trouble shoot & diagnose all equipment in shop and on job sites, Setup self-perform sites and maintain inventory and up keep of all gear. On call 24/7 for emergency call outs throughout the Southeast traveled 100% of the time.

Everything Automotive Augusta GA 2006-2009

Job Title: Owner /Oversee sales, service and employees. All so ran day-to-day operations

Hyosung Motors America Augusta GA 2004-2006

Job Title: National Service Manager

Utilize guidelines that I came up with to negotiate with the customer in the resolution of issues in a fair and timely manner. Maintain a dedication to providing exceptional customer service. Track and monitor service, warranty repairs to ensure department performance is maintained and within set parameters. Also reported to headquarters in Soul Korea by email and over the phone on current stock, warranty, recalls, and sales in US. Over seen day to day service problems and warranty problems, also ran service department.

Chopper Works Cycles Augusta GA 2004-2007

Owner: Build custom motorcycles from ground up.

Fab metal fenders, tanks, Frames and custom build parts, Machining parts

Mechanical Solutions Inc. Bennettsville, SC 2003-2005

Job Title: Owner/ Mechanical Contractor, installed, Robotics experience, setup and repaired equipment, PM’s and worked on and serviced all types of CNC, Mills, Lathes, Cranes, PLC controls and general maintenance of all equipment. Supervised and worked side by side with 3 man team.

Progress Rail/Southern Machine and Tool Augusta, GA 1998-2003

Job Title: Maintenance Lead Technician: Supervised and worked side by side with 3

Man team responsible for multi-discipline role performing welding (Mig

And Stick), machine set up on site and on location, service calls on location. PM’s on all makes of equipment, Forklift repair. Experience in Hydraulics, Pneumatic and electrical was a necessity. Also have robotics, machining, and Fabrication skills.

Thomson Jeep Eagle Thomson, GA 1997-1998

Automotive Mechanic: Major and minor engine repair and diagnostics.

Trained in electronics trouble shooting and wiring schematics.

Automotive Technician: Customer service/sales, Engine diagnostics, and repair.

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