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Customer Service Executive Assistant

Location:
Milwaukee, Wisconsin, United States
Posted:
November 28, 2018

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Resume:

DEMETRIUS ROBINSON

P.O. Box ***** * Milwaukee WI 53218 * 414-***-**** *

ac7tgc@r.postjobfree.com

PROFESSIONAL SUMMARY:

Seventeen years of professional experience providing exemplary administrative skills and project/training coordination. A results-oriented, creative problem solver who exceeds expectations. Background includes; customer service, project and account/team management. Specialize in superior individual, group communication skills and an approachable, energetic style that fosters trust and teamwork.

SKILLS

*Account Management *Event Planning; Marketing *Public Speaking

*Payroll/AP/AR Experience *Credit/Collections *Customer Service

*Administrative Experience *Computer Programs Proficiency *Problem Solving

*Supervisory Experience *Training Facilitation *SAP Experience

*Employee Scheduling *Call Center Procedures *Help Desk Support

EXPERIENCE:

St Ann Center for Intergenerational Care, Milwaukee WI 2016 – Present

Executive Assistant

Prepare appropriate materials in advance of meetings and appointments, including end-of-day preparations for the next day

Schedule appointments, process mail, answer calls and assist President with email

Take minutes at all Board meetings, Administrative meetings and any additional meetings that the President requires

Establish and maintain an organized filing system for all appropriate documents of the corporation

K.E.Y.S. (Knowledge Empowering You for Success), Milwaukee WI 2015 – Present

Co-Owner/President

Directs a future non-profit organization specialized in PNCC and CCC resources

Oversees and partners with human resources, financial management, fundraising, grants, marketing and future Board of Directors

Serves as a public spokesperson for the organization and leads a program( in compliance to nonprofit services, all federal, state, funding and city regulations/requirements) that serves the surrounding areas

Adheres to any and all activities requiring license, human rights, personnel, budget oversight and related contracts

Assurant Health(Manpower Contractor, hired 3/2013), Milwaukee WI 2012 - 2014

Policy and Print Assembly Supervisor

Lead a team of 15 members in a fast-paced, customer service oriented environment

Maintained work schedules and workflow of the team members

Performed professional development and problem resolution for individual team members as necessary

Demonstrated leadership to ensure quality of jobs

Provided oversight for copy & print operations to ensure company standards

Utilized procedures in place to determine how and where the order will be produced and finished

Collaborated with production associates to ensure customer deadlines and quality standards are met

Maintained a consistent, high level of productivity and service that met customer’s expectations and timeline

WE Energies(Contractor), Milwaukee WI 2007-2008

Seasonal Team Leader - Telecollections

Supervisor responsible for 10-15 Telecollections team members in a fast-paced callcenter

Handled escalated calls, organized pay arrangements/payment plans and recorded payments to customer accounts accurately

Provided coaching/disciplinary actions for team members

Participated in weekly team lead meetings to provide the Telecollecions Director with with status on team members and any corrective actions

ADDITIONAL EXPERIENCE:

Wacker Neuson Corporation (Contractor) 2015-2016

Aftermarket Sales & Support-Administrative

City of Milwaukee 2014-Present

Election Inspector

Briggs & Stratton (Contractor) 2010-2012

Answer Care Representative-Administrative

ABB (Contractor) 2011-2012

Drives Services Representative-Administrative

Wells Fargo (Contractor) 2009-2010

Customer Care Representative,

Rockwell Automation (Contractor) 2008-2009

Customer Care Representative-Administrative

CERTIFICATIONS:

Creative Problem Solving and Strategic Thinking

2013 Fred Pryor Seminars, Milwaukee WI

Managing Multiple Priorities

2013 Fred Pryor Seminars, Milwaukee WI

The Project Management Workshop

2017 Fred Pryor Seminars, Milwaukee WI

EDUCATION:

Associate Degree- Business Management 2018-Present

Milwaukee Area Technical College, Milwaukee WI

AFFILIATIONS / COMMUNITY INVOLVEMENT:

Team Captain, Milwaukee Cancer Relay for Life 2011 – Present



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