DEMETRIUS ROBINSON
P.O. Box ***** * Milwaukee WI 53218 * 414-***-**** *
ac7tgc@r.postjobfree.com
PROFESSIONAL SUMMARY:
Seventeen years of professional experience providing exemplary administrative skills and project/training coordination. A results-oriented, creative problem solver who exceeds expectations. Background includes; customer service, project and account/team management. Specialize in superior individual, group communication skills and an approachable, energetic style that fosters trust and teamwork.
SKILLS
*Account Management *Event Planning; Marketing *Public Speaking
*Payroll/AP/AR Experience *Credit/Collections *Customer Service
*Administrative Experience *Computer Programs Proficiency *Problem Solving
*Supervisory Experience *Training Facilitation *SAP Experience
*Employee Scheduling *Call Center Procedures *Help Desk Support
EXPERIENCE:
St Ann Center for Intergenerational Care, Milwaukee WI 2016 – Present
Executive Assistant
Prepare appropriate materials in advance of meetings and appointments, including end-of-day preparations for the next day
Schedule appointments, process mail, answer calls and assist President with email
Take minutes at all Board meetings, Administrative meetings and any additional meetings that the President requires
Establish and maintain an organized filing system for all appropriate documents of the corporation
K.E.Y.S. (Knowledge Empowering You for Success), Milwaukee WI 2015 – Present
Co-Owner/President
Directs a future non-profit organization specialized in PNCC and CCC resources
Oversees and partners with human resources, financial management, fundraising, grants, marketing and future Board of Directors
Serves as a public spokesperson for the organization and leads a program( in compliance to nonprofit services, all federal, state, funding and city regulations/requirements) that serves the surrounding areas
Adheres to any and all activities requiring license, human rights, personnel, budget oversight and related contracts
Assurant Health(Manpower Contractor, hired 3/2013), Milwaukee WI 2012 - 2014
Policy and Print Assembly Supervisor
Lead a team of 15 members in a fast-paced, customer service oriented environment
Maintained work schedules and workflow of the team members
Performed professional development and problem resolution for individual team members as necessary
Demonstrated leadership to ensure quality of jobs
Provided oversight for copy & print operations to ensure company standards
Utilized procedures in place to determine how and where the order will be produced and finished
Collaborated with production associates to ensure customer deadlines and quality standards are met
Maintained a consistent, high level of productivity and service that met customer’s expectations and timeline
WE Energies(Contractor), Milwaukee WI 2007-2008
Seasonal Team Leader - Telecollections
Supervisor responsible for 10-15 Telecollections team members in a fast-paced callcenter
Handled escalated calls, organized pay arrangements/payment plans and recorded payments to customer accounts accurately
Provided coaching/disciplinary actions for team members
Participated in weekly team lead meetings to provide the Telecollecions Director with with status on team members and any corrective actions
ADDITIONAL EXPERIENCE:
Wacker Neuson Corporation (Contractor) 2015-2016
Aftermarket Sales & Support-Administrative
City of Milwaukee 2014-Present
Election Inspector
Briggs & Stratton (Contractor) 2010-2012
Answer Care Representative-Administrative
ABB (Contractor) 2011-2012
Drives Services Representative-Administrative
Wells Fargo (Contractor) 2009-2010
Customer Care Representative,
Rockwell Automation (Contractor) 2008-2009
Customer Care Representative-Administrative
CERTIFICATIONS:
Creative Problem Solving and Strategic Thinking
2013 Fred Pryor Seminars, Milwaukee WI
Managing Multiple Priorities
2013 Fred Pryor Seminars, Milwaukee WI
The Project Management Workshop
2017 Fred Pryor Seminars, Milwaukee WI
EDUCATION:
Associate Degree- Business Management 2018-Present
Milwaukee Area Technical College, Milwaukee WI
AFFILIATIONS / COMMUNITY INVOLVEMENT:
Team Captain, Milwaukee Cancer Relay for Life 2011 – Present