Customer Service Manager

SERGIO WESCOTT

***** * ******* *** ****** City MO 64157

ac7tg2@r.postjobfree.com 816-***-****

MOTIVATED ASSISTANT BRANCH MANAGER WITH 5 PLUS YEARS IN MANAGEMENT EXPERIENCE AND EXCEPTIONAL PEOPLE SKILLS. VERSED IN BUSINESS, RETAIL BANKING, AS WELL AS RETAIL BANKING AND NEW BUSINESS SOURCING. DESIRE A CHALLENGING ROLE IN MANAGEMENT LENDING AND OR OPERATIONS.

EXPERIENCE

05/2016-06/2018

SENIOR FSR, CITIZENS BANK AND TRUST

Responsibilities included, Operations, Lending, Product Sales, Customer Service, Security and Safety, New Small Business and Consumer sourcing.

Provided leadership, training and supervision; to ensure superior level of customer service and promoted the sales and service culture through coaching, guidance and staff motivation.

Achievements: Met monthly quarterly and yearly new business and consumer accounts goals. Implemented monthly community days as well as assisted other branches in the company to set up similar activities for their communities.

02/2015-05/2016

ASSISTANT BRANCH MANAGER Us bank

I oversaw the efficiency and operation of the branch to ensure all operational functions are completely and properly performed by the staff while conveying a feeling of trust, service, security and satisfaction to customer and staff.

As well as responsible for overseeing the teller functions, ATM balancing, night depository processing, Brinks processing and customer service duties.

Achievements: Aided in turning an under-performing branch around and implemented strategies to meet sales goals and become an operationally sound branch.

Personal Banker Bank of America

10/2010-02/2015

Performed intermediate duties and support related to branch operational activities and financial services. Assisted customers in their selection of various accounts and financial services. Cross-selling the Bank's products and services; opening, maintaining and closing of all account types. Performed branch clerical duties; promoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new and advanced services.

Achievements: Number one performer for a year and a half Straight in my district, promoted three times in a 5 year span.

EDUCATION

08/2006

HIGH SCHOOL DEPLOMA, ray-pec

RAY-PEC Honors program, A+ program,

Lettered in Soccer

12/2018

BACHELORS BUSINESS MANAGEMENT, mid-american nazarene

It’s okay to brag about your GPA, awards, and honors. Feel free to summarize your coursework too.

CORE QUALIFICATIONS

Time management

Strong Communication Skills

Problem solving

Critical Thinking

Proficient in Excel, Microsoft Office, Outlook, PowerPoint, Writing Skills

ACTIVITIES

Natural inspirational and motivational leader with a strong passion to succeed at anything I involve myself in. Hands on and lead by example, I enjoy to include myself and take the lead in group projects. I have a passion for community involvement, as well as the development advancement of staff members.

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