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Director Of Information Technology

Location:
San Dimas, California, United States
Posted:
November 28, 2018

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Resume:

DIRECTOR OF INFORMATION TECHNOLOGY

Extensive expertise in I.T. Project Management, Leadership and Quality Control

Dedicated leader, good communicator, self-motivated and team player. Pride myself in solving immediate technology solutions, long-term needs and delivering positive results for the organization.

Areas of Expertise

Strategic Technology Planning

Technology Development & Production

Project Management

Enterprise Virtualization

Storage & Networking Connectivity

Security & Mobile Strategies

Compliance & Governance

Unified Communications & Voice Over IP

Team Building & Leadership

Budget Management

Server & Desktop Administration

Cloud & Emerging Technologies

Technology Skills & Experience

Project Management – Ability to lead my team to deliver high quality performance and achieve the desired results.

Security – All OSI layers, Firewall, IDS/IPS, Web 2.0 Threat Prevention, Cloud Security, Email, LAN/WLAN

Networking – Layer 2 & 3 routing / switching, Fiber optics, VLAN, PoE, QoS, Local/Wide Area Networks

Wireless – Enterprise to Branch wireless design and architecture, Guest Access, Voice, Security

Unified Communications – Enterprise / SMB IP-PBX, Voicemail & Fax to Email, Presence/IM, Conferencing

Operating Systems – Windows Server & Desktop administration (2000-2012r2), Mac OS X, Linux, Android, iOS

Virtualization – Server & Desktop Virtualization, VMware & Microsoft Virtualization, Cisco UCS, Backup & DR

Cloud Services – Office365, Google GSuite, Amazon Web Services, Microsoft Azure

Storage – Centralized File Services, SAN/NAS/DAS, Backup, Fiber, iSCSI, High Performance & High Availability

Physical Security – Video Surveillance, IP & Analog Cameras, Central Storage, Remote/Mobile Viewing, Archiving

Web / Application – Manage multiple MS-based & Open-Source PHP applications, CRM, Business critical operations

Remote Access – Secure VPN access to business resources, Windows Terminal Services & Remote Access utilities

EXPERIENCE

Lake Avenue Church – Pasadena, CA

Information Technology Director 2007 – 2012, 2013-present

nUpgraded the network security infrastructure to protect from external and internal malicious threats that the organization faced from targeted and random attacks from the perimeter and interior. Using tools from vendors like, Cisco Systems & Palo Alto Networks, we used firewalls, intrusion prevention systems and advanced threat mechanisms to mitigate risks. This also improved the amount virus and malware incidents that occurred on workstations. Thus, saving the support teams days of troubleshooting and fixing infected machines that were compromised.

nMigrated the email infrastructure strategically using a hybrid-mode to ease the impact on the IT staff for testing. This hybrid mode allowed us to have some users in the cloud and others on premise without affecting production. Then, when ready, migrated all users carefully over a short period to the final Office365 tenant. Synced, their profiles and passwords with the on premise Active Directory environment to make sure password and other relevant information stayed intact.

nArchitected, implemented and maintained a physical and private cloud using the virtual enterprise data center software from VMware. By this virtual private cloud for the server infrastructure in 2008, it helped reduce the IT management and operating capital footprint for Lake Avenue Church by 85% day one. In 2011, this environment was upgraded to a Cisco Unified Compute System (UCS) with a NetApp Storage solution by my team and I. This helped increased the server virtualization platform performance and capacity to grow by 5-fold. Also, allowed for Apple virtual machines to be virtualized for application specific reasons.

nUpgraded an existing hybrid legacy Analog & IP PBX to a complete Cisco Unified Communications solution. We installed and leveraged many features such as Unified Presence (corporate instant-messaging), Fax-Over-IP, Campus and off-site IP paging, wireless VOIP capabilities and emergency response mechanisms. After 3 years, then virtualized the hardware to have it running in the private cloud designed using VMware and Cisco UCS. In addition, introduced better vendor / hardware support needed for better consistency across all I.T. operations and maintenance. Lake Avenue Church was also involved in a case study with Cisco systems on this implementation.

nEnhanced, using the Open Systems Interconnection Model ( OSI Model ), continued to make Layer 1 Fiber-optic and CAT 5e/6 cabling infrastructure throughout the 12 acre campus, which includes 5 multi-story buildings and 2 off-site campus. This was a requirement because of the voice, video and data traffic traveling over the improved IP network. It was built to specification with robust capabilities for the next decade and beyond.

nMigrated multiple legacy Video Surveillance platforms into a single IP Video Surveillance system for the Operations and Campus Services department. This allowed to increasing camera capacity, quality and campus visibility by 5-fold to its current state today. Thus, enabling campus security guards to watch for vandalism, injuries and safety more productively and efficiently.

nIn addition, introduced better control systems for rapid on-site and remote management into the campus HVAC system. This enabled the Operations department to minimize processes in scheduling lighting and air-conditioning for the over 3,000 annual events held on the campus. For example, with the new system it allowed me to control the system from the roadside using an iPad to avert a major disaster in the main venue.

Advanced Microcomputing Concepts – San Dimas, CA

Senior Systems Engineer 2013 - 2013

nResponsible for senior projects and technical escalation for junior engineers. This included being the senior engineer for network down situations that needed senior level troubleshooting to correct the issue at hand.

nAssisted the Senior IT Management team in migrating their customer base to new firewalls with unified threat management capabilities to central manage, apply security policies and rules, review critical security events all from the central network operations center.

nImplemented many migrations to Office365 for the respective clients that were moving their email off-site to the cloud. Along with the project management, installation and configurations of the new environments that they were migrated to.

nWorked on troubleshooting firewalls, servers and physical/wireless infrastructures that were not configured properly by previous engineers. Along with implementing new design and solutions for existing and new clientele.

M-Theory Consulting Group – Los Angeles, CA

Director of Information Technology 2012 - 2012

nLead a team of 8 engineers with respect to voice, video and data support of 50+ small to large size client bases. Cleaned up operations, customer service and project management duties and responsibilities’ that pertained to each individual. I not only managed, but did hands on implementation when my team was overloaded or just needed a senior helping hand.

nImplemented voice systems from PSTN provider to handset. This meant making sure the network was properly segmented for quality of service for the voice traffic. And, separating the data traffic to segregate from the voice for optimization. Along with the project management, installation and configurations of the PBX and handset devices.

nWorked on troubleshooting and improving firewalls, servers, network and wireless infrastructures that were not configured properly by previous installations. Along with implementing new design and solutions for existing and new clientele.

Adam Jacobs & Associates (Southern Wine & Spirits) – New York, NY

Southern California Information Technology Administrator 2004 – 2007

nMy territory covered the whole Southern California region from Ventura, Los Angeles, Riverside and San Diego counties for approximately 2,000 sales representatives. I traveled every week to each branch site in the Southern California territory for information technology administration and support.

nMaintained, operated and stabilized central/branch office communications for the field office and mobile sales team. This included and was not limited to network, voice, desktop, end-user and executive information technology support needs.

nProvided professional communication and guidance for IT/business-related requirements. Along with on-call remote phone and email support for sales members in the field with technology needs.

nAlso delivered Microsoft Windows, Office, basic computer one-on-one and classroom training to executives & end-users. The age group ranged from 25-75 years old. Highly successful results and retention rates for end-users with little to no previous experience.

Langers Juice Company – City of Industry, CA

Quality Assurance Administrator 2001 – 2004

nResponsible for Quality Assurance procedures, reporting and operations. Also, integrated the information collected to connect the reporting for operations, warehouse, accounting and executive departments.

nDirect report to executive team for daily, weekly, monthly and year over year production efficiency reports. Helped design and introduce new reports that gave better transparency into time-based production results.

nCreated new processes for the company audit manual to meet Cal OSHA regulatory compliance. Prevented multiple events of inconsistency and poorly produced results that could affect the product’s integrity in the marketplace.

nImplemented Customer Relationship Management (CRM) software for improved customer service, accounting, production, and warehouse operations. Aided in the seamless integration of the new software into the current billing system to reduce footprint.

EDUCATION

Mount Sierra College – Monrovia, CA 2005

Graduated with Bachelor’s of Science in Computer Information Technology

Bishop Amat Memorial High School – La Puente, CA 1999

Graduated with High School Diploma



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