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Customer Service Social Media

Location:
Doha, Doha, Qatar
Salary:
3500
Posted:
November 28, 2018

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Resume:

Nsairia Mohamed Mondher

Chef de Patie/ Kitchen Comis

at chef table

Location:

Doha, Qatar

Education :

Diploma, فﺮﺼﺘﻟا ﺔﻴﻣﻼﻋا

Experience:

* *****, ** ******

CONTACT

Location:

Doha, Qatar

Name: Nsairia Mohamed Mohamed

Mobile Phone: +974.55137492

Country: Doha, Qatar

Email Address: ac7tfe@r.postjobfree.com

TARGET JOB

Target Job Title: assistant chef

Career Level: Mid Career

Target Job Location: Qatar

Employment Type: Contractor

Notice Period: Immediately

Last Monthly Salary ( USD 1,572)

PERSONAL INFORMATION

Birth Date 14 September 1992 (Age: 25)

Gender Male

Nationality Tunisia

Residence Country Doha, Qatar

Mohamed Mondher Ncairiya Name

Marital Status Single

Driving License Issued From Tunisia

EXPERIENCE (4 YEARS, 10 MONTHS)

27 october 2016 - novembre 2018

Chef

at Chef table (oriantel restaurant)

Location: Doha, Qatar, QBIC

Company Industry: Catering/Food Services/Restaurants

Job Role: Hospitality and Tourism

Duties:

•Ensure consistent and smooth running of food production.

•Ensure effective stock purchase, its receipt and storage.

•Ensure that working areas are always kept clean.

•Assist other kitchen staff as need arises.

•Supervise performance of kitchen staff to ensure proper activity.

•Perform other administrative tasks as will be communicated by superiors.

•Ensure that required standards are adhered to in the production and preparation of food – in quality, quantity and saffood

•Work towards exceeding customer’s expectation by encouraging and promoting high level of service.

•Ensure all complaints, inquiries, and suggestions by customers are attended to accordingly.

•Give appropriate support or guidance to members of kitchen when need arises.

•Resolve possible disputes within the kitchen and report any unresolved.

•Promote good team spirit regularly.

•Ensure all dishes are prepared according to specification and served at the correct quality, portion size, and temperature.

•Partly responsible for the preparation of kitchen cleaning rosters and the supervision of cleaning schedules.

Team leader

Location: Gabes, Tunisia

February 2011 - January 2013

Company Industry: Hospitality/Tourism/Travel

Job Role: Administration

Duties:

• Organise stock and equipment, order supplies and oversee building maintenance, cleanliness and security

plan and work to budgets, maximise profits and achieve sales targets set by head office

control takings in the restaurant and administer payrolls.

• Recruit new staff, and train and develop existing staff.

• Coordinate staff scheduling and rotas, and motivate and encourage staff to achieve targets.

• Ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations.

• Ensure high standards of customer service are maintained.

• Implement and instil in your team company policies, procedures and ethics.

• Handle customer complaints and queries.

• Implement branded promotional campaigns from head office, including the handling of point-of-sale promotional materials, or devise own promotional campaigns.

• Prepare reports and other performance analysis documentation.

• Report to, and attend regular meetings with area managers or head office representatives.

Restaurant Manager

At Pizzaria Tomato

Location: Gabes, Tunisia

Company Industry: Hospitality/TourismTravel

Job Role: Management

March 2013 - September 2015

Duties:

•Coordinate daily Front of the House and Back of the House restaurant operations

•Deliver superior service and maximize customer satisfaction

•Respond efficiently and accurately to customer complaints

•Regularly review product quality and research new vendors

•Organize and supervise shifts

•Appraise staff performance and provide feedback to improve productivity

•Estimate future needs for goods, kitchen utensils and cleaning products

•Ensure compliance with sanitation and safety regulations

•Manage restaurant’s good image and suggest ways to improve it

•Control operational costs and identify measures to cut waste

•Create detailed reports on weekly, monthly and annual revenues and expenses

•Promote the brand in the local community through word-of-mouth and restaurant events

•Recommend ways to reach a broader audience (e.g. discounts and social media ads)

•Train new and current employees on proper customer service practices

• Implement policies and protocols that will maintain future restaurant operations

EDUCATION

Diploma, IT Technical

at horizo gafsa

Location: Gabes, Tunisia

February 2015

Diploma, F&B Restaurant Chef de Partie

at horizon ecole de formation

Location: Gabes, Tunisia

March 2014

LANGUAGES

French

Arabic

Level: (Expert) Experience: More than 10 years

Level: (Native) Experience: More than 10 years

English

Level: (Expert) Experience: More than 10 years



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