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Customer Service Manager

Tampa, Florida, United States
November 28, 2018

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Performance Capsule

Experienced in production planning and inventory control to insure

efficient operations and cut manufacturing costs


Production Planner, experienced in the following:

Superior Coordination of Daily Operations

Outstanding Organization Ability and Goal Achievement

Highly Effective Team Leader and Coordinator

Expert Accuracy in Oral and Written Communications

Excellent Management of Time, Inventory, Production and Vendors


Administration Customer Service Documentation Green Belt Certified

Project Implementation MRP Scheduling Training


Production Planner, Honeywell, Inc. Clearwater, FL, 2006 to present. Maintain MPS ship schedule to customers. Process needed transactions in SAP. Set build schedule on a daily/weekly/monthly basis. Review engineering orders for approval process. Monitor parts inventory for continuous production flow. Troubleshoot inventory errors and production issues. Coordinate production areas to insure on-time customer shipments. Implement continuous improvement to enhance production flow. Strive for liner performance to avoid cyclic fluctuations.

Lowered production cycle times to reduce inventory costs > 10-20%

Attained linear production performance to lower inventory and reduce production costs > 30%

“Carol works hard to maintain online deliveries while

lowering inventory costs” – Jim Doll, production manager

Production Planner, Tropical Sportswear, Tampa, FL 2000 to 2005. Record and track work orders for high volume garment manufacturer. Coordinate fabric buying and shipping with Purchasing Department and set notion acquisition with Manufacturing section. Schedule cutting and sewing for the Dominican Republic, Honduras, Nicaragua, and Mexico. Verify and reconcile production invoices for completion, timeliness and order accuracy. Clients included Penney’s Kohl’s, Sam’s Club, Dillard’s, Wal*mart, Nordstrom, and Geoffrey Beene.

Scheduled $4 million worth of production, annually

Provided products for 25 customers

Inventory Planner, Maxxim Medical, Inc., Oldsmar, FL, 1999 to 2000. Managed production resources for custom medical trays using QAD Advanced Planning Program. Supported distributors by providing excellent customer service. Coordinated distributor balances and shipments.

Served 5 major distribution accounts nationwide

Processed <$400,000 per year in shipments

Carleton Technologies, Inc. Tampa FL, 1990 to 1999

Inventory Control Analyst, 1993 to 1999. Aligned production needs with shipping schedule for automatic environmental control manufacturer. Tracked inventory through cycle counts. Streamlined forms processing.

Managed <$50,000 inventory and processed 150 work orders per week

Inventory Control Clerk, 1990 to 1993. Managed and maintained production inventory.


Volunteer Organizer, WMNF 88.5 FM Community Radio, Tampa, FL, 1995 to present. Direct food vendors and volunteers at station events.

Decorations Supervisor for Tropical Heatwave, 1998 to 2008

Organizer for annual Book and Music Sale, 1998 to present, raising over $13,000

Decorations and Food Vendor Committee member, LoneStar Festival, 1998

Supervise teams of over 100 volunteers


National Volunteer of the Year, 2002, National Federation of Community Broadcasters

Volunteer of the Year, 1998, WMNF 88.5 FM Community Radio


PCs, CD/DVD creation, Windows 98/NT/2000/XP, Microsoft Office (Word, Excel, Outlook, Internet and e-mail proficient, ESSENTUS – inventory and production management software



Soundboard Technician, Christ Community Church, 1997 to present. Run soundboard for plays, concerts, life events. Assist with lighting.

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