Stefanie Choh
WORK EXPERIENCE
American Physical Therapy Association 03/2017- 5/2018
Member Engagement / Administrative Assistant
Served as the first point of contact for the association and for responding to member requests by providing exceptional customer service
Received, respond to, and directed phone calls that come into APTA
Cross-sold products and services with customers making APTA Store purchases
Maintained member and customer information and status updates within the iMIS database
Provided administrative support with various departmental activities
Provided input to management regarding member suggestions
American Substance Abuse Professionals 07/2016 – 10/2016
Testing and After Care Coordinator
Coordinated follow-up appointment at the request of the local evaluator and coordinate needed testing and conferences related to return to work
Designed and maintained detailed documentation of all activities in ASAP Information Systems (IMS)
Scheduled and coordinated conference calls with UPS employees and various parties
Assisted employees in getting them connected to appropriate treatment as recommended and assist evaluator to monitor progress
Provided consultation on DOT rules and regulations to Employee Assistant Programs (EAPs), employer and employees as needed
Maintained utilization reporting as requested
Developed and maintained positive and supportive relationships with ASAP clients
Coordinated and monitored follow-up drug and alcohol testing and continuing care as recommended by evaluator
Organized records for all cases, including test results, progress reports and HIPAA compliant release of information
Delivered accurate case notes for all activities in each ASAP cases
COMPASS INC 05/2013 – 07/2016
Residential Counselor/ Med Tech
Distributed medication under the permission and certification of deligated nurse
Scheduled and transported member’s/individuals to all doctor’s appointments and health events
Assisted individuals with activities of daily living, or ADLs, such as tooth brushing, showering and cooking, and arranging and transporting residents to appointments
Ensured that all residents follow the rules and provided emergency first aid when needed
Performed light housekeeping duties and completed administrative tasks, such as answering phones or filling out paperwork
Supervised residents (including routine room checks)
VOLUNTEER/ INTERNSHIP EXPERIENCE
Premiere Physical Therapy-Volunteer 01/2017 – Current
Assist physical therapist in welcoming patients and ensuring that all needed documents are completed.
Clean work environment and ensure safety
Provide ice packs and electrodes when instructed by the physical therapist
Participate in some patient scheduling and follow up calls
Golds Gym 01/2017-03/2017
Provided excellent customer services to members by listening to their needs, processing needs, and assisting customers needs
Welcomed customers and assist customers with day to day activities
Performed administrative duties and record data
Sold gym memberships, gym clothing and accessories
Meals-on-Wheels 02/2016 – 05/2016
Program Assistant - Intern
Coordinated grocery assistant program by assisting director of support service through recruitment of volunteers
Assisted in designing brochures and fliers, scheduling meetings and informing all stakeholders
Attended major meetings in order to plan, manage and coordinate GAP services
Actively delivered meals to seniors in the community
University Of Maryland Medical Center 09/2013 – 06/2014
Volunteer-Outpatient
Assisted physical therapist with equipment transport
Ensured a clean environment in patient wards and also in the physical therapists clinic
Saluted all patients and provided assistance to the therapist during consultation
Assisted in setting up beds and patient environment while paying attention to potential risk equipments or floor spills in order to ensure patient safety
Volunteer-Inpatient
In addition to above duties, assisted physical therapist in oncology wards, and psychiatric wards
Education
B.S. Health Administration and Policy Program, Public Health
University of Maryland, Baltimore County (UMBC), 2016