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Assistant Administrative

Upper Marlboro, Maryland, United States
November 28, 2018

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Stefanie Choh


American Physical Therapy Association 03/2017- 5/2018

Member Engagement / Administrative Assistant

Served as the first point of contact for the association and for responding to member requests by providing exceptional customer service

Received, respond to, and directed phone calls that come into APTA

Cross-sold products and services with customers making APTA Store purchases

Maintained member and customer information and status updates within the iMIS database

Provided administrative support with various departmental activities

Provided input to management regarding member suggestions

American Substance Abuse Professionals 07/2016 – 10/2016

Testing and After Care Coordinator

Coordinated follow-up appointment at the request of the local evaluator and coordinate needed testing and conferences related to return to work

Designed and maintained detailed documentation of all activities in ASAP Information Systems (IMS)

Scheduled and coordinated conference calls with UPS employees and various parties

Assisted employees in getting them connected to appropriate treatment as recommended and assist evaluator to monitor progress

Provided consultation on DOT rules and regulations to Employee Assistant Programs (EAPs), employer and employees as needed

Maintained utilization reporting as requested

Developed and maintained positive and supportive relationships with ASAP clients

Coordinated and monitored follow-up drug and alcohol testing and continuing care as recommended by evaluator

Organized records for all cases, including test results, progress reports and HIPAA compliant release of information

Delivered accurate case notes for all activities in each ASAP cases

COMPASS INC 05/2013 – 07/2016

Residential Counselor/ Med Tech

Distributed medication under the permission and certification of deligated nurse

Scheduled and transported member’s/individuals to all doctor’s appointments and health events

Assisted individuals with activities of daily living, or ADLs, such as tooth brushing, showering and cooking, and arranging and transporting residents to appointments

Ensured that all residents follow the rules and provided emergency first aid when needed

Performed light housekeeping duties and completed administrative tasks, such as answering phones or filling out paperwork

Supervised residents (including routine room checks)


Premiere Physical Therapy-Volunteer 01/2017 – Current

Assist physical therapist in welcoming patients and ensuring that all needed documents are completed.

Clean work environment and ensure safety

Provide ice packs and electrodes when instructed by the physical therapist

Participate in some patient scheduling and follow up calls

Golds Gym 01/2017-03/2017

Provided excellent customer services to members by listening to their needs, processing needs, and assisting customers needs

Welcomed customers and assist customers with day to day activities

Performed administrative duties and record data

Sold gym memberships, gym clothing and accessories

Meals-on-Wheels 02/2016 – 05/2016

Program Assistant - Intern

Coordinated grocery assistant program by assisting director of support service through recruitment of volunteers

Assisted in designing brochures and fliers, scheduling meetings and informing all stakeholders

Attended major meetings in order to plan, manage and coordinate GAP services

Actively delivered meals to seniors in the community

University Of Maryland Medical Center 09/2013 – 06/2014


Assisted physical therapist with equipment transport

Ensured a clean environment in patient wards and also in the physical therapists clinic

Saluted all patients and provided assistance to the therapist during consultation

Assisted in setting up beds and patient environment while paying attention to potential risk equipments or floor spills in order to ensure patient safety


In addition to above duties, assisted physical therapist in oncology wards, and psychiatric wards


B.S. Health Administration and Policy Program, Public Health

University of Maryland, Baltimore County (UMBC), 2016

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