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Customer Service Data Entry

Maple Heights, Ohio, 44137, United States
November 28, 2018

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andrea danielle willingham

***** ********** ******, ***** *******, Ohio 44137

Contact Phone: 216-***-****

A results-driven, dedicated professional with solid experience in the administrative, clerical, and customer service.

Summary of Qualifications

Over 2 years of experience working as a litigation paralegal.

Over 10 years of experience working in an office environment.

Over 10 years of data entry experience.

Accounts payable and payment processing experience.

Extensive experience evaluating client documents and processing efficiently according to client guidelines.

Solid knowledge of reviewing legal documents for client communication.

Consistent experience in utilizing Microsoft Office Suite

Professional Experience

Paralegal, Gallagher Sharp LLP, Cleveland, OH 7/2014 – 1/2017

Deposition preparation - under attorney supervision, gather and prepare documents relevant to the deponent, organize exhibits, and review transcripts to summarize proceedings.

Pull relevant documents, proofread papers, organize exhibits and prepare document indices in the preparation of filing the motion.

Organizing documents and coordinate document production – Set up and maintain files which are organized in various manners depending upon the client’s needs.

Preparing matter material for case preparation – Organize memos and other relevant documents for attorney review and case preparation.

Court filing – Work with managing attorneys in the preparation and filing of all court documents in accordance to each county’s filing regulations.

Managing discovery processes.

Entering and analyzing time entries – compiling and billing time to clients each month, provides billing support for assigned attorneys, processing edits on behalf of assigned attorneys, reviewing and editing time entered for individual clients in accordance to the client’s guidelines, research and respond to inquiries regarding billing issues, review and verify accuracy of billing and support documentation as required, processing check request for department invoices, communicating with the accounting department regarding updated client guidelines for billing, and payment processing.

Reviewing and verifying invoices as well as preparing check requests.

Researching and resolving invoice discrepancies.


Lead Specialist, Key National Bank Association, Brooklyn, OH 2/2018 – Current

Performing immediate account searches using system data to determine what type of information, balance, and account relationships exist.

Making proper and immediate decisions in compliance with legal order requirements on assigned cases.

Being responsible for immediately securing client funds and documenting bank holding accounts for later remittance.

Ensuring all incoming legal documents are accurately and timely logged appropriately into the proper systems.

Identifying appropriate case files and submitting proper documentation to quality review team when release orders are received.

Preparing the necessary answers to legal orders received based on Federal/State requirements and Statue of Limitation.

Processing official bank check requests in compliance with State/Federal regulations and mailing out the executed order to the proper agency.


Inpatient Financial Counselor, Cleveland Clinic Foundation, Beachwood, OH 04/2012 – 06/2013

Determining patient responsibilities and performing point of service collections.

Communicating with Department Administration on any issues of concern.

Monitoring patient pre-scheduled encounters for any financial clearances and/or collections that are required.

Notifying Department Administration of non-covered scheduled occurrences or excessive patient responsibilities.

Serving as liaison with the clinical departments, patients and families regarding admission and registration.

Performing other duties as directed to provide the most efficient service to the hospital in a manner which supports the overall effectiveness for the department and the hospital.

Preparing and processing electronic payments and setting up recurring monthly payments.

National Enterprise Systems, Solon, OH 07/2004 – 04/2012

Third Party Collections Representative (07/2004 – 04/2006)

Contacting consumer to negotiate payment for debt.

Properly documenting of each record worked.

Setting up onetime ACH payments and payment plans.

Training and Development Supervisor (04/2006 – 10/2010)

Training and developing new hires on the utilization of all systems used by the company, policies and procedures, as well as F.D.C.P.A and state laws in regards to collection.

Assisting with the ongoing training and development for all employees in a corporate setting.

Preparing weekly and month end reports for specific corporate clients.

Editing and verifying all time record/payroll for 40 to 60 employees daily.

Creating and revising company work instructions and training material

Assisting management with interpreting company policies and procedures to the employees.

Working with the Compliance Department to ensure the achievement of company and client goals and guidelines.

Keeping individual files on the daily progress, growth and training of employees.

Skip tracing / Investigations (10/2010 – 04/2012)

Utilizing directory assistance websites to obtain location information of consumers.

Obtaining accolaids and credit reports used for the purpose of maintaining financial records of consumers.

Accurately inputting required information into the database.

Contacting third party and financial institutions to obtain consumer information.


Bachelor of Science in Legal Studies, South University, Warrensville Heights, Ohio, 2015

3.8 GPA, Member of Lambda Epsilon Chi – Paralegal Honor Society

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