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Administrative Assistant Customer Service

Ashburn, VA
November 28, 2018

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** ***** ** ********** ****** in general administration, HR, accounting, office management, and customer service. Pleasing phone manners, well organized and perform well in fast-paced work environment. Strong verbal and written communication skills. Team player who is able to relate to people at any level; multi-tasking abilities; and ability to grasp and adapt to new environment.


Transurban USA

June 2016 through Present

Title: HR /Administrative Assistant

Schedule and coordinate meetings, appointments and travel arrangement for staff.

Conducts on-boarding and off-boarding responsibilities

Responsible for planning, leading and managing several employee and community events per year and ensuring that each event is representative of the company’s image, culture and mission. Assist with coordination and administration of cultural assimilation groups and events.

Assists with establishing and maintaining personnel records (both paper and electronic files)

Provides job candidates by screening, interviewing, and testing applicants; notifying existing staff of maintaining personnel records; obtaining temporary staff from agencies.

Manage incoming telephone calls, transferring and taking messages, after hours messages are up to date.

Ensure outgoing mail, FedEx and courier packages are dispatched appropriately.

Interact with Building Management for appropriate completion of ongoing open facility requests.

Supervise on site technicians when repairs are conducted and Facilities Manager is not present.

Perform clerical duties such as typing, presentation preparation, filing and other administrative tasks.

Remote Document Storage and Order office and kitchen supplies.

Arrange for catering and other services as requested and Catalog and distribute all incoming mail.


July 2011 through June 2016

Title: HR Payroll and Benefits, Admission Coordinator

Provides job candidates by screening, interviewing, and testing applicants; notifying existing staff of maintaining personnel records; obtaining temporary staff from agencies.

Coordinate all administrative activities necessary to onboard and exit an employee as applicable.

Documents human resources actions by completing forms, reports, logs, and records.

Involved in administrative and faculty operation; managing day-to-day operation of the branch to communicating with parents, teachers, and other staff members to ensure pioneer service quality.

Updates job knowledge by participating in educational opportunities; reading professional publications.

Work closely with parents and corporation to ensure seamless flow of communication between the parties.

Provide high quality customer service to over 300+ customers; leveraged service skills to achieve 100% customer satisfaction.

Proactively manage communication over email, phone, and corporate social site.

Liaison between all impacted departments to ensure proper communications and reporting practices.

Organize the details of campus events, arrangements, and corporate agendas.

Manage capital purchase, direct vendor relations, generate and maintain equipment tracking records.

Coordinate and maintain staff and student attendance record and fees payment schedule.

Collaborate with departmental managers on weekly postings for master reports; facilitate the accurate and timely writing, editing, and preparation of final copy from draft to distribution.


June 2011 through Sep 2013

Title: Language Instructor

Developed a customized syllabus for adult, independent, and non-traditional students to improve student motivation and integration.

Planned, prepared and delivered effective lessons to meet students’ cognitive needs.

Ensured that the learning objectives specified in the curriculum syllabus are attained.

Contributed to student curriculum development.

Provided high-level administrative support and managed organizational policies and procedures.


From 2008 through 2011: Oran Inc as Office Administrator

From 2007 through 2008: State Farm Insurance as Administrative Assistant


Bachelors in Fine Arts & Physiology – Graduation: 2001.

Human Resources Certification - 2007

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