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Customer Service Office

Goma, North Kivu, Democratic Republic of the Congo
November 28, 2018

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First name: Joël

Born: 25 April 1991

Phone: +243*********, +250*********



I graduated in business management. I worked for a telecommunications company as a part-time customer service worker where I gained a good understanding of how things are done in a telecommunication company and experience in the work of telecommunications. Team for the best achievement of the objectives of the organization. I worked for a dairy company where I organized and managed products, customers and especially finances.

After my studies, I also worked on my personal account in the trade of food and other products between Goma and Kinshasa (farm products, agricultural products and jute packaging bags). I ensured the logistics of the goods between the places of purchase and the destination by making the connection between the suppliers and their customers in the places of consumption (Goma or Kinshasa). Since May 2017 I have administratively assisted the office of the Provincial Coordination in different tasks in professional training.

I am able to work alone or in a team and I can manage the administrative tasks because that is what concerned my university training.


A. 2015 - 2016: Ugandan Christian University. Master of Business Administration in the oil and gas sector;

B. 2016: French Institute of Petroleum (IFP). MOOC OIL & GAS certificate;

C. 2011 - 2014: St. Lawrence University (Kampala). Bachelor's degree in Business

Administration, specialization in International Business; D. 2003 - 2010: Maendeleo Institute of Goma. State diploma.


May 2017- : Professional trainee at the Provincial Coordination Office of the Great Lakes Region Trade Facilitation Project of the Ministry of Commerce and financed by the World Bank where I coordinated the provincial coordination the secretariat, the logistics, and the communication:

Logistics tasks

- Lead the project purchases

- Lead control and inventory tracking

- Office Supplies Dispatcher

- Follow up on keeping stock cards

- Follow up and ensure the technical control of vehicles

- Support the organization of training workshops

- Conduct the pay of workshop participants and correct record keeping and attendance lists Secretarial tasks

- Capture and report meetings and minutes of important meetings

- Enter different documents of the project coordination

Communication tasks

- Prepare the Gazette for Information and Project Evolution

- Prepare the gazette

- Make the selection of the photos according to the theme to join them

- Prepare articles to be published in the Gazette

Administrative tasks and finances

- Support the tasks of the administration and finance department

- Prepare documents

Monitoring and Evaluation tasks

Monitor and evaluate time cross surveys & tax collection at the small barrier

2006 - 2010: part-time employee at SUPERCELL. A telecommunications company.

a. Supervision of the control and distribution of the actions of the support team for the marketing of the company's products and services;

b. Preparation of SIM cards and coupons for potential customers;

c. Registration of new stocks;

d. Follow-up of the list of customers and its update;

e. Supervision of registrations of 10-digit subscribers;

2011 to present: Member of the Non-Governmental Organization Children's Voice (Goma, DRC), an NGO for the protection of the rights of the child.

2012 - 2016: Management of the dairy products of the farm "Green Mountains" of Masisi (parttime).

a. Inventory control and inventory;

b. Customer management;

c. Accounting and financial management.

2014: Two-month internship at the People's Bank (Kigali, Rwanda).


a. Microsoft Windows 10;

b. Microsoft Office 2010 (Word, Excel, Power Point)

c. Languages: French, English and Swahili.


a. Reading;

b. music;

c. sport


1. Martin WIDJILOWU (Provincial Coordinator of CFLTC), tel +243********* E-mail:

2. Clement AYABATERANYA (BPR), Tel: +250*********

3. Dr. Dan AYEBALE (Professor of Uganda Christian University), tel +256*********


4. Mamy BITEGA former agent of Supercel), tel +250*********


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