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Customer Service Manager

Location:
Gastonia, North Carolina, United States
Salary:
125,000 annually
Posted:
November 28, 2018

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Resume:

Barry J. Rubenstein

Phone 704-***-****, E-Mail: ac7tbp@r.postjobfree.com

Profile:

Manufacturing, Logistics, Production Control, Supply Chain and Materials Manager with 17 years of experience at Global Tier 1 Automotive/OEM suppliers with high volume, high mix, automated and manual manufacturing and assembly processes.

Manage all materials and production planning through all areas of the supply chain.

Prepare and maintain Sales Plan, capacity plan, labor and material budgets.

Prepare and report monthly KPI data and work center utilization reporting.

Manage SAP master data for purchasing, production, customer service and inventory control.

Collaborate between multiple International Strategic Business Units to support business objectives and harmonize processes and procedures.

Manage domestic, continental and international freight for all modes of transportation.

Prepare all work center and departmental capacity planning models based on various levels of sales forecasting.

Manage Semi-Annual Physical Inventories with continuous variance improvements.

Ensure labor hours, materials and headcount are within budget on a monthly basis.

Relevant Work Experience:

Draexlmaier Automotive America

Tier I supplier of premium automotive interiors and electrical components

650,000 sq. ft. facility and 250,000 sq. ft. facility

Head of Logistics 11/16 – Present

Investigate and provide analysis for MEA over/under consumption variances.

Improved premium freight expenditures by implementing a controlled cycle counting system that is customer demand driven. Premium Freight for FY2017 is within budgeted levels.

Improved inventory accuracy for 94.3% to 99.5%.

Improved OTD from 80% to 99.7%.

Managed staff reduction of 12% (35 people) in ten months through waste reduction activities, team lead improvements.

Implemented a quantifiable 5S program that has improved inventory accuracy, safety, productivity and housekeeping.

Reduced injuries by 50% and PIT related damage by 55% over 2016 results.

Improved Customer Satisfaction Levels from 7.7 to 8.27 helping Duncan reach green status on LPKM.

Oiles America Corporation, Concord, NC

Tier I/Tier II supplier of automotive and precision machinery bearings and self-lubricating components

100,000sq ft. facility with 200 associates (hourly & salary)

QS9000, ISO / TS 16949

Production Control Manager 11/13 – 11/16

Develop and deploy department labor, capital and expense budgets.

Oversee production planning, material planning, customer service, phase in/phase out processes, shipping, receiving, material handling and data administration.

Successfully recovered $120,000 duties in FY14 due to improper material tariff classification and $60,000 in FY15.

Improved inventory accuracy from a 4% physical inventory variance to a 0.76% variance and improved ticket count accuracy from 95% to 97.2%.

Responsible for all NAFTA certifications, AALA certifications, manufacturing affidavits, ISF data and tariff classifications.

Increased inventory turns from 10.2 to 12 turns per year.

Improved/Implemented the Kanban system to include all subcomponents being manufactured.

Received Supplier Rewards from Honda, Toyota and Tier II suppliers for delivery excellence.

Reduced outgoing expedited freight by 64% and reduced expedited freight incoming by 20%.

Stabilus, NA Gastonia, NC

Tier I/OEM supplier of gas springs to automotive, agricultural and furniture industries.

240,000sq ft facility with 250 associates (hourly & salary)

QS9000, ISO14001, TS 16949

Logistics Manager 9/07 – 11/13

Implemented and managed a distribution center to service aftermarket and OE customers with factory direct orders, E-commerce and rapid response order fulfillment.

Oversee production planning, material planning and phase in/phase out processes.

Balance production between US and MX facilities, initiate production transfers and lead transfer initiatives.

Perform production, capacity and raw material forecasting.

Improved NAFTA import and export operations by reducing duties, changing brokers, freight forwarders and Mexico import procedures to reduce NAFTA logistics costs by $2.5M from an annual spend of 9M.

Negotiated line haul rates for 10% savings, implemented a 3PL for a 40% savings in US LTL freight expenditures and streamlined processes to import from European and Asian suppliers for 20% reduction of ocean freight expenses while improving lead-time and service.

Responsible for all NAFTA certifications, AALA certifications, manufacturing affidavits, ISF data and tariff classifications for over 200 customers, 10,000 Top Level Numbers, components and sub-assemblies.

Reduced raw materials, semi-finished goods, and finished goods inventories year over year.

Transitioned outsourced services to internally performed services to reduce manufacturing costs by $280,000 annually.

Successfully recovered $950,000 in duties improperly paid in fiscal year 2006.

Master Planner 9/05 – 9/07

Schedule various production departments using SAP.

Design, communicate and implement different strategies to better utilize machinery and improve OEE.

Create weekly master production schedule and build plan based on a highly fluctuating, very diverse customer demand supporting make-to-stock, JIT and make-to order programs.

Schedule and coordinate all internal sales (Mexico, Germany, Brazil, China, New Zealand, Korea) of $6,000,000 – $12,000,000 annually; plan and purchase raw materials, semi-finished materials and finished goods from our Mexico and Germany facilities $25,000,000 annually.

Developed and implemented strategies to level demand between MX and US facilities.

Successfully reduced on-hand inventory of purchased finished goods by 40% and decreased imported components inventory by 60% by utilizing new stocking and planning strategies.

Continuous Improvement Supervisor 8/03 - 9/05

Trained and developed all Stabilus associates on Lean Manufacturing theory, principles and techniques.

Created a Value Stream Map for all processes within the facility (office & production floor)

Reduced headcount in Mexico facility by 22% while improving productivity by 42% through line balancing, one-piece flow production and U-shaped cells. Cost savings in excess of $350,000 annually.

Implemented a Visual Inventory Management System reducing inventory costs by $200,000 and reduced lead-time through the Value Stream from 13 days to 2 days within one product group.

Trained over 400 Stabilus associates on 5S, implemented a 5S system that quantifies 5S conditions and incorporates improvement tracking and benchmarking.

Led Kaizen events averaging one per month, problem-solving activities, and 8D corrective action teams.

Developed Standard Work for over 60 manufacturing processes

Created and implemented access databases to report information regarding production, scrap, maintenance and downtime for multiple production departments.

Production Supervisor 10/01 - 8/03

Responsible for day-to-day management of 67 hourly associates in main assembly and tube manufacturing departments.

Managed JIT scheduling of machinery, production, data reporting, SPC reporting.

Changed shift model to decrease labor expenses by 9% for one department and 10.4% in a second department based on machine load balancing.

Improved shift productivity by 17% through Kaizen activities in labor-intensive work cells.

Prepare and communicate all associate reviews, coaching, corrective actions, suspensions and terminations.

BPI, Salisbury, NC…a subsidiary of Hon Industries

Office Furniture Systems Manufacturer

150,000sq ft facility with 120 hourly associates

Continuous Improvement Supervisor 5/01 - 10/01

Coordinate and lead continuous improvement activities to reduce WIP, enhance quality, improve productivity and reduce lead-time using Value Stream Mapping, Kaizen, Heijunka, 3P, SMED, TPM and other Lean Manufacturing techniques.

Designed and implemented pull systems, poke-yokes, visual management, waste reduction and quality tools

Successfully led teams to design, build and implement machinery to increase productivity and reduce ergonomic stress.

Production Supervisor 7/99 – 5/01

Managed two production departments in a JIT environment, achieving daily production schedules through flexible cellular manufacturing, led and participated on Kaizen events.

Interviewed, administered corrective actions and rewards programs, conducted employee terminations, time keeping, performance evaluations and attendance tracking.

Created and maintained departmental budgets and material utilization.

Increased productivity by 22.8% decreased customer complaints and reduced inventory by 70%.

EDUCATION: University of North Carolina at Charlotte, Charlotte, North Carolina 1989 - 1993

Bachelor of Science in Business Administration - Concentration in Management



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