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Customer Service Security

Location:
Arlington County, Virginia, United States
Posted:
November 28, 2018

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Resume:

PROFESSIONAL SUMMARY

Security Specialist with twenty years of professional experience. Industries include Government Contractor, Education, Not-for-Profit, Health and Medical, and Commercial. Excels at process management, administrative support, and customer service. Progressively builds successful client relations in a high-pressure environment using excellent written and verbal communication skills, organizational and problem-solving skills, and an outstanding ability to adapt.

EXPERIENCE

Security

2016-Present Analyst - Security Specialist - KeyW Corporation Vienna, VA

Provides analytic support to 24-hour watch center supporting DOJ. Conduct current intelligence research and analysis across open source and classified information platforms. Uses IC best practices to independently work on complex problems in all phases of intelligence.

Security

2012- 2016. Industrial Security Specialist - MITRE Corporation McLean, VA

Manages, coordinates and administers the DHS Fitness/Clearance process for MITRE’s Homeland Security Center. Provides reports and weekly briefings to project management. Performs fingerprinting, paperwork review, eQIP initiation, and administrative support to all applicants. Proven record of reducing processing time by providing education and program management assistance to all MITRE project leaders and executive staff up to the director level.

Security

2012 – 2012 Receptionist/Meeting Support- MITRE Corporation McLean, VA

Supported physical security department by providing positive access control at all MITRE facilities. Provided exemplary customer service to both MITRE personnel and visitors. Proactive in obtaining additional training to include DSS physical security protocols and classified document protocols, and JPAS. Additional duties including voice over work for a security video, and a rewrite of the Receptionist Post Orders Manual.

Customer Service

2005 – 2008 Receptionist - William H. Gordon Associates Chantilly, VA

Provided exemplary customer service; utilized Microsoft Office to create workplace material; managed a multiline switchboard; provided administrative support to the account and marketing departments; processed incoming and outgoing mail and facsimiles; demonstrated ability to communicate and work effectively with all levels of staff.

Coordination

2000 – 2004 Staffing Coordinator - Unique Nurses Annandale, VA

1993 – 2000 Staffing Coordinator - Maryland Professional Staffing Services Silver Spring, MD

Organized and facilitated merger between Allegiance Staffing and Unique Nurses conducted on-boarding; managed staffing needs for 75 hospitals and clinics in the Washington, D.C. Metropolitan area by coordinating and overseeing work schedules; staffed critical pediatric home care cases that required 24-hour care.

Education

1998 – 2000 Instructional Aide - Fairfax County Public Schools Centerville, VA

Implemented instructional plans used to teach elementary school students various academic subjects; supervised students during instructional activities; tutored students individually and in small group sessions; performed clerical functions for instructional and administrative personnel.

SKILL SUMMARY

Proficient in Microsoft Outlook, Word, Excel, JPAS, C*Cure, Oracle PeopleSoft, NCIC, Sentinel, FSS and SIDDS

Excellent customer service

Outstanding organizational skills

Proven track record as a problem-solver

Quickly acquires new proficiencies and multi-tasks in a fast-paced, changing environment

Self-motivated as a team player or individual contributor

EDUCATION

Atlantic Christian College Wilson, NC



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