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Customer Service Sales

Location:
Chennai, Tamil Nadu, 600008, India
Posted:
November 28, 2018

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Resume:

RAJKUMAR.J.D.S

Address: **/**,***** **** ******

Ammapet, salem-636003

Email: ac7tao@r.postjobfree.com

Mobile no: +91-999*******

CAREER OBJECTIVE:

An experienced and well maintained professional having ample amount of knowledge in banking sector and seeking an opportunity in the organization to use my skills and be able to contribute to the firm for which I am working. I will put my best effort to learn the company's policies and make better decisions in the favour of the company.

EXPERIENCE SUMMARY

Customer Service Officer with over two year of experience in banking and finance, Expertise in managing and handling cash as a teller and maintained cash within the Cash retention limit. Handled vault keys and ATM custodian. experience in managing and resolving account issues in bank branches via phones and meeting customer. handful of knowledge in finacle core banking solution. Accomplished in selling banking solutions to drive sales and revenue generation.

EDUCATION

B.E. in Computer Science AUG 2011-MAY2015

AVS Engineering College/Anna University

First Class with 61%

Higher Secondary JUN2008-MAY2010

Sri Vidya Mandhir Hr. Sec. School

First Class with Distinction - 69.9%

CERTIFICATION AND TRAINING

Certified in NISM

Certified in IRDA(life and general insurance)

Certified in UIDAI as Supervisor

Teller workshop.

PROFESSIONAL SKILLS

In depth knowledge in Finacle Core Banking Solution

Good knowledge in MS office

Very good knowledge of proper cash handling procedures and maintained petty cash

Excellent interpersonal and communication skills - provided knowledge transfer to the team members and worked on Documentation and provided excellent customer support.

I am adaptable person to any kind of environment

I am good team player with analytical and problem solving skills

TECHNICAL SKILLS

Platforms Windows, Linux, Mac

Application Finacle(core banking solution)

Microsoft office(Word, excel, power point)

Hardware and Networking

WORK EXPERIENCE

AXIS Bank Ltd, Salem. Full Time Jan 2016 – Aug 2018

Customer Service Officer:

FRONT DESK OFFICER:

Greeted and interfaced with customer to facilitate daily banking transactions; provided exceptional customer service by providing exceptional banking services

Processing the customer request within the given TAT

process fund transactions like RTGS,NEFT and making Demand Draft and Tax payments

Cross-sold bank products and services to increase sales and revenues

Assist customers for choosing the best and suitable products according to their needs

Helped new and existing clients in opening personal account and resolving issues related to online banking service

BANK TELLER:

Processed customer transaction using computerized methods, accurately recorded financial transactions, and generated receipt.

Received and Processed checks and cash for deposit, verified amounts validate deposit slip.

Balanced currency, coins and checks, and calculated end-of the-day transactions daily

Facilitated new and revised policies and procedures throughout the branch and department.

Maintaining in closing cash within the Cash Retention limit of the branch every day

Managed the petty cash within the given limits

PERSONAL DETAILS

Nationality : Indian

Passport No. : L6368007

Gender : Male

Date Of Birth : 16-05-1993

Marital Status : Single

Father’s Name : D. Singaravelu

Address : 18/25, State Bank Colony

Ammapet,

Salem – 636003.

REFERENCE

1.K A ANAND,

BRANCH OPERATIONS HEAD,

AXIS BANK LTD,

+919*********.

2.DINESH KUMAR,

MANAGER(SME),

AXIS BANK LTD

+919*********.

I hereby declare that the above mentioned particulars are true to the best of my knowledge and belief.

Place:

Date: (Signature)



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