Address: **/**,***** **** ******
Mobile no: +91-999*******
An experienced and well maintained professional having ample amount of knowledge in banking sector and seeking an opportunity in the organization to use my skills and be able to contribute to the firm for which I am working. I will put my best effort to learn the company's policies and make better decisions in the favour of the company.
Customer Service Officer with over two year of experience in banking and finance, Expertise in managing and handling cash as a teller and maintained cash within the Cash retention limit. Handled vault keys and ATM custodian. experience in managing and resolving account issues in bank branches via phones and meeting customer. handful of knowledge in finacle core banking solution. Accomplished in selling banking solutions to drive sales and revenue generation.
B.E. in Computer Science AUG 2011-MAY2015
AVS Engineering College/Anna University
First Class with 61%
Higher Secondary JUN2008-MAY2010
Sri Vidya Mandhir Hr. Sec. School
First Class with Distinction - 69.9%
CERTIFICATION AND TRAINING
Certified in NISM
Certified in IRDA(life and general insurance)
Certified in UIDAI as Supervisor
In depth knowledge in Finacle Core Banking Solution
Good knowledge in MS office
Very good knowledge of proper cash handling procedures and maintained petty cash
Excellent interpersonal and communication skills - provided knowledge transfer to the team members and worked on Documentation and provided excellent customer support.
I am adaptable person to any kind of environment
I am good team player with analytical and problem solving skills
Platforms Windows, Linux, Mac
Application Finacle(core banking solution)
Microsoft office(Word, excel, power point)
Hardware and Networking
AXIS Bank Ltd, Salem. Full Time Jan 2016 – Aug 2018
Customer Service Officer:
FRONT DESK OFFICER:
Greeted and interfaced with customer to facilitate daily banking transactions; provided exceptional customer service by providing exceptional banking services
Processing the customer request within the given TAT
process fund transactions like RTGS,NEFT and making Demand Draft and Tax payments
Cross-sold bank products and services to increase sales and revenues
Assist customers for choosing the best and suitable products according to their needs
Helped new and existing clients in opening personal account and resolving issues related to online banking service
Processed customer transaction using computerized methods, accurately recorded financial transactions, and generated receipt.
Received and Processed checks and cash for deposit, verified amounts validate deposit slip.
Balanced currency, coins and checks, and calculated end-of the-day transactions daily
Facilitated new and revised policies and procedures throughout the branch and department.
Maintaining in closing cash within the Cash Retention limit of the branch every day
Managed the petty cash within the given limits
Nationality : Indian
Passport No. : L6368007
Gender : Male
Date Of Birth : 16-05-1993
Marital Status : Single
Father’s Name : D. Singaravelu
Address : 18/25, State Bank Colony
Salem – 636003.
1.K A ANAND,
BRANCH OPERATIONS HEAD,
AXIS BANK LTD,
AXIS BANK LTD
I hereby declare that the above mentioned particulars are true to the best of my knowledge and belief.