Gretchen R. Otero

*** ****** *****, ** ****: 780-***-****

Edmonton, AB T6V 0H7 ac7t94@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

Bachelor of Arts Major in Communication Arts Degree

Various background in Office Administration, Records, Management, Client Services

Proficient with Microsoft Office –Word, Excel, Outlook, Access, and PowerPoint, SharePoint

Familiar with using Google applications –Google Docs, Sheets, Gmail

Internet and technology savvy

Experience in using Government programs such as IMAGIS, CORS, CMAS, and CRM

Strong organizational and time-management skills

Call Centre Experience of five (5) years

Attention to detail with a high level of accuracy

Adaptable, productive team worker

Keyboard 65 wpm

PROFESSIONAL EMPLOYMENT EXPERIENCE

Reception/Administrative Assistant St. Albert, Alberta

(Temporary/FT) 7.25 hrs/shift

Alberta First Responders Radio Communications System (AFRRCS)

Government of Alberta, Minister of Justice and Solicitor General Nov.27, 2018-Present

via Recruitment Partners Inc.

• Electronic records and document management using SharePoint,

• Reception, ensuring visitors/guests are received and checked in and out,

• Supporting the Logistics personnel with shipping and receiving of packages through courier and delivery companies,

• Mail, Incoming/Outgoing - collecting incoming mail (Canada Post and Inter-office), date stamping and delivery in office. Collecting Outgoing mail (Canada Post and Inter-Office) and ensuring it is delivered to the Mail Room,

• Supporting Finance Team with review of contracts/agreements and other documents for content

• Supporting Finance Team with procurement activities - office supplies, small equipment, etc.

• Supporting office management – facilities/space, WORTS, parking

• Supporting Leadership Team – meeting preparation, attend meetings, take minutes, etc.

• Supporting deployment activities – booking accommodations, scoping resources, etc.

Grants Program Advisor (Temporary/FT) 7.25 hrs/shift Edmonton, Alberta

Canada Alberta Job-Grant

Government of Alberta, Ministry of Labour Sept.5, 2018-Nov.2, 2018

via Recruitment Partners Inc.

Processing Grant applications

Data entry of Grant Proposals and client information

Tracking data on Excel, and making decisions on client eligibility

Checking for accuracy and missing application documents

Additional Ad hoc duties as required

Entering information using CRM

Administrative Assistant/Receptionist (PT 6hrs/shift) Edmonton, Alberta

Elite Employment Group Inc. July 4, 2018 - Sept. 2, 2018

Managed the company’s reception area. Greeted and directed all visitors including clients and job seekers

Assisted other staff with overflow work and data entry

Performed file pulling, filing, shelving, and screening for record maintenance

General administrative duties such as faxing, photocopying, e-mailing etc.

Transfer hand written data to Excel spreadsheets

Report daily to Office Manager to update with various accounts

Filed, organized documents both paper and electronic in a timely manner

Maintained client information

Obtaining clients through cold-calling or e-mail

Provide excellent customer service

Researching potential clients

Professionally answer phones and respond to all questions, concerns, and enquiries

Do character reference checks

Marketing Sales Representative (FT 9 hr shift/week) Edmonton, Alberta

Ruker Inc. May 2, 2018- June 1, 2018

Specialize in-market share expansion and enhancing brand integrity through face-to-face Sales and Marketing

Documenting signed Service Agreements using Salesforce

Data Entry

Reported directly every day to the CEO

Administrative/Executive Assistant (FT 9 hr shifts/week) Davao City, Philippines

Hogan Builders March 4, 2013- March 28, 2018

Oversaw the daily business operations

Maintained business relationships with suppliers, wholesalers, and contractors

Drafted bidding documents

Handled the companies e-mail and responding to enquiries

Directed calls to the appropriate department

Qualifying potential employees

Managed payroll using QuickBooks

Does banking transactions in behalf of the CEO

Managed the CEO’s calendar and setting-up appointments

Managed the company’s SharePoint, Google Docs/ Drives, and iCloud

Technical Support Representative (FT 9 hr shift/week) Davao City, Philippines

Synnex-Concentrix Sept. 7, 2009- January 4, 2013

Provided senior technical support over the phone for customers encountering intermittent connection using their routers or modem (D-Link and Linksys by Cisco)

Provided quality customer service

Created and entered information using CRM

Processed billings and sales using Salesforce

Handled billing for the Pittsburgh Post-Gazette

Customer Service Representative Davao City, Philippines

Link2Support May 5, 2008- July 24, 2009

Assisted customers over the phone with product selections, purchases, and transactions (Linksys by Cisco, D-Link)

Provided technical support over the phone for Comcast and other US internet providers

Created and entered information using CRM

Processed billings and sales using Salesforce

EDUCATION AND TRAINING

IQAS Assessment: On going

Bachelor of Arts Major in Communication Arts Davao City, Philippines

University of the Immaculate Conception

TRANSFERABLE ADMINISTRATIVE SKILLS

Computer

Format, edit, proofread, and mail merge documents/correspondence in Word

Schedule appointments and manage calendars using Outlook application

Research information on the internet to arrange travel accommodation and transportations

Format spreadsheet, enter data, and analyze information using Excel functions

Create PowerPoint presentations for meetings, seminars, and/or special events

ADMINISTRATIVE/CUSTOMER SERVICE

Sort and deliver mail –courier local/domestic/international packages

Operate office equipment’s including fax machines, photocopiers, scanners and telephone

SKILLS

Microsoft Office,, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, SharePoint, Google Suite, Customer Service, Technical Support, WordPress, Shipping And Receiving, Management, Human Resources, Sales, Administrative Support, Budgeting

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate