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Customer Service Human Resources

Location:
Dorval, Quebec, Canada
Salary:
85,000
Posted:
November 30, 2018

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Resume:

SOPHIA AMMENDOLEA

514-***-****

ac7t8m@r.postjobfree.com

www.linkedin.com/in/sophiaammendolea

OBJECTIVE

Highly motivated and proactive HR Advisor with impeccable communication skills and a proven track record of success in building talent pools, leading talent acquisition teams, and providing employees & managers with HR professionalism at all levels. Currently seeking a position in a well-established and people-oriented organization, that is able to offer new challenges and a healthy work/life balance. PRINICPAL COMPETENCIES

• Proficiency in all Microsoft Office programs, HRIS systems such as Taleo, Dynamics, Success Factors

• Fluency (written and spoken) in three languages: English, French, and Italian

• Business communications (editor in current position) EDUCATION

• Bachelor’s Degree in HR, completed January, 2010 Concordia University, Montreal, Quebec

(Major in applied human sciences, interviewing, psychological maintenance, and intervention in groups, leadership, systems approach, organizational development, and facilitation in a group)

• College Diploma in Languages, completed June, 2005 Dawson College, Montreal, Quebec

(French, Spanish, Italian and English)

WORK EXPERIENCE

• Human Resources Advisor, 2013 – present, Nzone Media

-Create, update and execute advertising/recruiting plan based on operations forecast.

-Providing current employees and new hires HR support, and presentation of Health Benefits Plan as well as the RRSP program.

-Maintain areas of employee files, labor relations, reviewing compensation packages, health benefits.

-Executing daily and weekly notices to the global organization among the organization, ensuring clear and concise communications.

-Ensuring compliance regarding the employee handbook of policies and procedures.

-Maintaining a close HR business partnership with all hiring managers.

-Providing regular advising on employee benefits plan, health and safety regulations, and all HR related matters.

-Knowledge, understanding, and compliance with all applicable Federal, Provincial, and Territorial laws and regulations relating to job duties.

-Provide feedback to management concerning possible problems/areas of improvement, individual performance plans, and development plans for employees with low evaluation scores.

-Oversee the progress of the recruitment team.

• HR Recruiter, 2012 – 2013, NCO Financial Group

-Discuss personnel necessities with department management

-Create, update and execute advertising/recruiting plan based on operations forecast.

-Screen, interview and refer qualified applicants to appropriate department management.

-Maintain knowledge of recruitment strategies by attending workshops.

-Coordinate and participate in career fairs.

-Post job openings to career boards, newspapers, other media outlets, and internally.

-Ensure compliance in Corporate Global Recruitment programs.

-Maintain professional relationship with city, college, and community placement offices.

-Provide information on company operations and career opportunities to outside agencies and potential applicants.

-Complete attrition reporting to track employee retention.

-Knowledge, understanding, and compliance with all applicable Federal, Provincial, and Territorial laws and regulations relating to job duties.

-Provide feedback to management concerning possible problems/areas of improvement.

-Make recommendations to implement improved processes.

• Human Resources Coordinator/Recruitment, 2010 – 2012, Paraide Inc.

- Full recruitment process

- Post job searches online/newspapers

- Telephone interviews

- Setup appointments with potential candidates

- Interview the candidates (salary negotiations)

- Reference checks for desired candidates

- Employee orientation/review the company’s policies and procedures

- Maintain employee files

• HR Consultant/Advisor, 2009-2010, GRN & Immigration.ca (contract)

- Telephone interviews with doctors and nurses

- Match qualified candidates and employers

- Set up interviews between employer and candidate

- Edit/calculate online surveys

- Assist people from other countries in obtaining their permanent residency and work permits

- Customer service for existing clients

VOLUNTEER EXPERIENCE

• Program Development/Group Leader, 2008, Westmount Elementary School Facilitator in a group called “Healthy Living” for individuals/teenagers with learning disabilities. Prepared materials for each session, developed a health program, and lead a group of children to complete educational activities within a classroom setting.

References letters and/or contact information are available upon request.



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