Customer Service Manager

Jennifer Trainor

**-**** ****. ** ** renaissance, Laval H7L 4L1, Tel.: 514-***-****

E-mail: ********.***********@*****.***

Profile

An individual that is professional and highly motivated, adept at maintaining high quality standards in all aspects. Hard working, reliable candidate who works well under pressure and can adapt easily and quickly to changing circumstances and enjoys a challenge, seeking a position in customer service that will utilize my customer service and organizational skills as well as good time management.

Studies

2013 Diploma of Vocational Studies (D.V.S.): Hotel Reception

oJohn F. Kennedy Business Centre, Montreal, (Quebec)

Graduation in August 2013

2012 Highschool equivalency diploma

oVimont Adult Education Center, Vimont, Laval, (Quebec)

2008 Secondary 4

Lake of Two Mountains Highschool, Deux-Montagnes, (Quebec)

Work experience

September 2016 to present – Timbercreek Communities (Building manager)

Issue receipts, take payments, make daily deposits

Monitor accounts receivables and send collection requests

Reply to rental inquiries in order to schedule visits

Sign leases, lease transfers, lease modifications

Prepare and deliver renewal offers, negotiate renewal increases

Manage out-sourced workers as well as in-house maintenance teams

Filter all maintenance requests and organize repairs in order of priority

Complete weekly reports to ensure proper functionality of buildings

Handle resident requests/complaints by email and phone in a timely manner

August 2013 to September 2016 – Hilton Garden Inn Montreal Dorval (Guest Service Agent)

Issue receipts, refunds, credits, or change due to customers.

Handle check-in and check-out procedures with guests using Onq Hotel Software

Maintain clean and orderly work areas.

Receive payment by cash, credit cards, or automatic debits.

Resolve customer complaints.

Answer customers' questions and provide information on procedures, policies, and hotel information.

Train workers in OnQ Hotel Software, proper procedures in phone calls, reservations, check-in and check out.

Ensuring all reserved transportation for guests is called to arrive on time.

Observe trainees in work procedures to ensure quality standards and service, and complete necessary training procedures.

2005-2013 Tim Hortons (Cashier and supervisor)

Additional Information

Spoken/Written languages: English, French (Fluent) Dutch (Written)

Computer Proficiency: Microsoft Office Suite, Hotello Hotel Software, OnQ Hotel Software, Getjobber scheduling software, Yardi Voyager

Contact this candidate