An individual that is professional and highly motivated, adept at maintaining high quality standards in all aspects. Hard working, reliable candidate who works well under pressure and can adapt easily and quickly to changing circumstances and enjoys a challenge, seeking a position in customer service that will utilize my customer service and organizational skills as well as good time management.
2013 Diploma of Vocational Studies (D.V.S.): Hotel Reception
oJohn F. Kennedy Business Centre, Montreal, (Quebec)
Graduation in August 2013
2012 Highschool equivalency diploma
oVimont Adult Education Center, Vimont, Laval, (Quebec)
2008 Secondary 4
Lake of Two Mountains Highschool, Deux-Montagnes, (Quebec)
September 2016 to present – Timbercreek Communities (Building manager)
Issue receipts, take payments, make daily deposits
Monitor accounts receivables and send collection requests
Reply to rental inquiries in order to schedule visits
Sign leases, lease transfers, lease modifications
Prepare and deliver renewal offers, negotiate renewal increases
Manage out-sourced workers as well as in-house maintenance teams
Filter all maintenance requests and organize repairs in order of priority
Complete weekly reports to ensure proper functionality of buildings
Handle resident requests/complaints by email and phone in a timely manner
August 2013 to September 2016 – Hilton Garden Inn Montreal Dorval (Guest Service Agent)
Issue receipts, refunds, credits, or change due to customers.
Handle check-in and check-out procedures with guests using Onq Hotel Software
Maintain clean and orderly work areas.
Receive payment by cash, credit cards, or automatic debits.
Resolve customer complaints.
Answer customers' questions and provide information on procedures, policies, and hotel information.
Train workers in OnQ Hotel Software, proper procedures in phone calls, reservations, check-in and check out.
Ensuring all reserved transportation for guests is called to arrive on time.
Observe trainees in work procedures to ensure quality standards and service, and complete necessary training procedures.
2005-2013 Tim Hortons (Cashier and supervisor)
Spoken/Written languages: English, French (Fluent) Dutch (Written)
Computer Proficiency: Microsoft Office Suite, Hotello Hotel Software, OnQ Hotel Software, Getjobber scheduling software, Yardi Voyager