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Desktop Support Active Directory

Location:
Chicopee, Massachusetts, United States
Salary:
50000
Posted:
November 30, 2018

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Resume:

Philip E. Berneche

** **. ***** ****** • Chicopee, MA 01020

Phone: 413-***-**** • e-mail: ac7t7n@r.postjobfree.com

QUALIFICATIONS/CAPABILITIES

CompTIA A+ Certified – ID # COMP001006947063

CompTIA Network+ Certified ID # COMP0016947063

CompTIA Security+ Certified ID # COMP0016947063

Microsoft Certified Professional. Certification ID # 6093328

Microsoft Certified Desktop Support Technician.

3 Years Remote Support Engineer

9 years’ work experience with Citrix Xenapp 6, Citrix Xen Center 5.6, Citrix Delivery Services Console 6.0, VPN, Windows 7, Windows 8, Windows 10, Windows Server 2003/2008/2012, Active Directory, Microsoft Exchange, Microsoft Office 2007, 2010, 2016, and Sonic Wall Network Security.

Remote Desktop Tech Support

Experience with IT site surveys and IT site setups.

Office 365 Admin

11 years’ field experience working with agency hardware/software including Network MF Printers, laptops, desktops, IPADs, Microsoft Surface, wireless routers/access points, and network HP & Meraki switches.

Administrator for the Head Start network.

Webmaster for agency web site and intranet.

EDUCATION

Springfield Technical Community College, Springfield, MA 2013 – current

Computer & IT Security - CITS.AS Associate in Science in Computer Information Technologies

Springfield Technical Community College, Springfield, MA 2007 - 2008

Center for Business and Technology

PC/Network Technician Training

Windows XP MCP Certification

CompTIA A+ Certification

Windows Server 2003/2008

Network + Certification

Security+ Certification

Remote desktop support

Network Security

VPN

Printing/Preventative Maintenance

PC/Network Virus Protection

Advanced LAN (TCP/IP)

Wireless 802.11 a/b/g/n Networking

Advanced Hardware/Software Troubleshooting

Red Hat/ Suse 10.2 Linux

Client/Server Support

Intern program

New Horizons Computer Learning Center Classes

Microsoft Windows 7 Level 1

Microsoft Windows 7 Level 2

Comptia Network+

Comptia Security+

Comptia Server+

Microsoft Office word 2007 level 1

Microsoft Office word 2007 level 2

Microsoft Office Excel 2007 Level 1

Microsoft Expression Web 3 level 1

Microsoft Expression Web 3 level 2

Holyoke Community College, Holyoke MA 2006

General Equivalency Diploma

EMPLOYMENT HISTORY

Integrated IT Westfield, MA 2017 - Present

Remote Support Engineer

Level 2 Help Desk Support

Active Directory Administrator

Office 365 Administrator

CleanSlate Centers, Northampton, MA 2015 - 2016

IT Specialist

Level 2 Help Desk Support

Active Directory Administrator

Office 365 Administrator

Network/firewall Security via SonicWall

Install, Configure, Maintain All Network MF Printers/Scanners/Faxes

Troubleshoot, Repair, Configure, and Upgrade Network Devices

New Staff Training

New Site Surveys and New Site Setups

Head Start, Springfield, MA 2008 - 2015

IT Technician

Level 1 Help Desk Support

Active Directory Administrator

Exchange Administrator

Office 365 Administrator

Software installations (ADP, Crystal)

Troubleshoot, Repair, Configure, and Upgrade Network Devices

Head Start Network Support Intern

PC/Network Hardware/Software Troubleshooting & Maintenance

Cooley Dickinson Hospital VNA & Hospice, Northampton, MA 2008

Network Support Intern

Troubleshoot, repair, configure and upgrade networked equipment including image replication

References Available upon Request



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