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Manager Customer Service

Dhaka, Dhaka Division, Bangladesh
November 30, 2018

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Address: House#**,Road#**,Block#A, Rayerbag, Khankashorip, Kodamtoly, Dhaka 1362

Mobile: +880**********.

Office : +880**********.

Phone : +880**********(Father)

National ID: 261**********


Skype ID : ahmed.nexgen

To pursue a highly rewarding career in challenging and healthy work environment where I can utilize my expertise with professional skills to achieved organizational goals. Working to my optimum level, enhance my challenging career with contribution in the success of organization.


An effective communicator possessing excellent presentation & soft skills with honed marketing management, logical and problem-solving abilities.

Recognized for successfully meeting targets, proficiently formulating and implementing budgets, building high-performing teams and nurturing fruitful relationships with customers.

Master of Business Administration (MBA)

-Result: Pass (Awarded)

-Year of passing: 2013

-University of Wales, London, UK

-Sub: Strategic Management and Leadership.

B.Sc. in Botany

-Class: Second Class

-Year of passing: 2009

-Jagannath University, Dhaka, Bangladesh

Higher Secondary School Certificate

-Group: Science

-GPA: 3.30 out of 5 (without fourth subject)

-Year of passing: 2003

-Dania College, Dhaka

Secondary School Certificate

-Group: Science

-Division: 4.38 out of 5 (without fourth subject)

-Year of passing: 2001

-A.K high school, Dhaka

Done thesis work under the supervision of Mr. Nazimudeen Saleem, titled “Evaluation of Recruitment and Selection Process in the UK Banking Sector as Seen by the Employees”, A Case Study of HSBC Bank.

Name of the Organization


Key Responsibilities

Duration of Service

Nexgen BD on behalf of

Maheen label tex Ltd (Sister concern of Impress Group),

Narayangong Bangladesh

Assistant Manager

1. Provides daily direction and communication to employees so that customer service call and answer in a timely, efficient and knowledgeable manner.

2. Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.

3. Provides statistical and performance feedback and coaching on a regular basis to each team member.

4. Writes and administers performance reviews for skill improvement.

5. Is available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.

Ensures employees have appropriate training and other resources to perform their jobs.

6. Responds to and resolves employee relations issues expressed by team members.

7. Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.

Addresses disciplinary and/or performance problems according to company policy.

8. Prepares warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required.

9. Assists the manager with daily operation of the call center to include the development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs.

10. Works as a member/leader of special or ongoing projects that are important to area/process improvement.

Shares continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.

11. Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.

12. Uses appropriate judgment in upward communication regarding department or employee concerns.

March 15th, 2014 ---


Subway Resturant, 71 Commercial St, London E1 6BD, UK

Assistant Manager

1.Communicates changes of food preparations formulas, standards, etc. to staff.

2.Ensures that all local and national health and food safety codes are maintained and company safety and security policy are followed.

3.Maintains business records as outlined in the SUBWAY® Operations Manual. Analyzes business records to increase sales.

4.Supports local and national marketing initiatives.

5.Identifies and contacts prospective customers to promote sales.

6.Plans special events and promotions.



MS office package- MS Word, MS Excel, MS Power Point

Adobe Photoshop

All kind of online and web research.

Sandwich artists, Person in charge (Subway University).

MS Reading books (Any Type).

Interested in business magazines, TV shows and Journals.

Interest in Sports, Travelling and Music.

Full Name


Md. Abu Ahmed Sarker

Father’s Name


Md. Humayun Kabir Sarker

Mother’s Name


Momotaaz Kabir

Date of Birth


17th April 1985










Marital status



Permanent Address


House#09,Road#02,Block#A, Rayerbag, Khankashorip, Kodamtoly, Dhaka 1362

Present Address


House#09,Road#02,Block#A, Rayerbag, Khankashorip, Kodamtoly, Dhaka 1362


1.Communication Proficiency.

2.Customer/Client Focus.


4.Organizational Skills.

5.Performance Management.

6.Problem Solving/Analysis.

7.Technical Capacity.


Mohammad Nuruzzaman

Executive Director

Daffodil Institute of IT (DIIT) &

Daffodil Education Network (DEN)

House#07, Road#14 (new), 29 (old), Dhanmondi, Dhaka- 1209.

Phone: +88-02-912****, 9117205, 9138140

Fax: +88-02-815****

Abdul Mannan

Mutual Trust Bank Ltd.

Senior Vice President and Manager

Chandrashila Suvastu Tower 69/1 Panthapath, Dhaka. Cousin(brother)

Phone: +880**********

Career Objective

Academic Qualification

Research Experience

Job Experience

Computer Skills & Training


Personal Details

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