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Customer Service Manager

Fereej Ibn Dirhem, Qatar
November 30, 2018

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Samuel Mungai

Phone: +974-****-****/ **** 6805


Doha, Qatar

Career Objective:

* *****’ experience working in The Pearl Tower 6&7 included Townhouses in Porto Arabia as Security Supervisor, also included reception and front desk roles.

Monitoring and training of security teams

Implementing procedures and following policies given by the Head Office or UDC

Positive nature with exceptional customer relation etiquette

Demonstrated ability to handle tenants’ issues, providing information and arranging maintenance requests and follow ups in a timely manner

Coordinating contractors, making sure procedures and policies are followed

Ordering taxis and organizing move in and move outs

Communicate with guests clearly, timely, and accurately

Develops and maintains cooperative working relationships with coworkers and clients’ supervisors

Quickly adapts to change and delivers the best results under the pressure of deadlines

Professional Skills:

Excellent personal presentation and interpersonal skills

Passion for exceptional customer service

Profound ability to ensure that the highest standards are established

Multi-lingual – English, Swahili, some Arabic

Highly skilled in handling multiple guests simultaneously

Thorough knowledge of general facilities and services of the towers/buildings

Able to multi-task effectively

First Class Customers relations Application in the Industry.


Professional Work Experience:

AMNCO Security

March 2016, - Present

Supervisor - In charge

Greet and assist visitors and tenants arriving the buildings

Answer phone in a friendly and helpful manner

Provide excellent customer service

Compute basic calculation for car parking lots allocated for each unit

Follow up on events/bookings with attention to detail, pace, and accuracy

Maintain confidentiality of building data and guest information

Ensure that all tenants receive service to the highest degree of courtesy and given the information of the buildings facilities to include regulations

Dealing with corporate guest at executive floor and fulfilling their requirements

Giving best customer services to all high-profile tenants

Meeting and working with HODs on monthly basis to review and identify areas of operational concerns, and devise solutions conjunction with the Resident Manager

Assisting with special project including support for UDC Contractors

Shift handover

On-call 24/7


March 2013 - March 2016

Customer Services


Meeting and greeting customers and attending to their requirements phonically, and at the premises.

Opening and closing of shift and checking all follow up and taking actions accordingly to the Shift Handover

Recording and monitoring on a monthly basis

At the end of shift, reporting costumers’ complaints, unusual situations and incidents that need follow up to ensure efficiency in the operation.

Ensure that all guests receive personal service to the highest degree of courtesy, and be informed of TIM HORTONS services, to include other outlets.

Academic Education:

Motor Vehicle Engineering

Certification/ Additional Skills:

MS Office, All versions, esp. MS Word, MS Power Point, MS Outlook and MS

Trainings & Workshops:

Fire Safety - 2018

Personal Information:

Date of Birth: 3rd July 1990

Marital Status: Single

Nationality: Kenyan

Passport Number:

Driving License: Kenyan

Visa Status: Working Visa

References upon request.

Thank you for your time

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