Resume
Samuel Mungai
Phone: +974-****-****/ **** 6805
E-Mail: ac7t6l@r.postjobfree.com
Doha, Qatar
Career Objective:
* *****’ experience working in The Pearl Tower 6&7 included Townhouses in Porto Arabia as Security Supervisor, also included reception and front desk roles.
Monitoring and training of security teams
Implementing procedures and following policies given by the Head Office or UDC
Positive nature with exceptional customer relation etiquette
Demonstrated ability to handle tenants’ issues, providing information and arranging maintenance requests and follow ups in a timely manner
Coordinating contractors, making sure procedures and policies are followed
Ordering taxis and organizing move in and move outs
Communicate with guests clearly, timely, and accurately
Develops and maintains cooperative working relationships with coworkers and clients’ supervisors
Quickly adapts to change and delivers the best results under the pressure of deadlines
Professional Skills:
Excellent personal presentation and interpersonal skills
Passion for exceptional customer service
Profound ability to ensure that the highest standards are established
Multi-lingual – English, Swahili, some Arabic
Highly skilled in handling multiple guests simultaneously
Thorough knowledge of general facilities and services of the towers/buildings
Able to multi-task effectively
First Class Customers relations Application in the Industry.
Self-Motivated.
Professional Work Experience:
AMNCO Security
March 2016, - Present
Supervisor - In charge
Greet and assist visitors and tenants arriving the buildings
Answer phone in a friendly and helpful manner
Provide excellent customer service
Compute basic calculation for car parking lots allocated for each unit
Follow up on events/bookings with attention to detail, pace, and accuracy
Maintain confidentiality of building data and guest information
Ensure that all tenants receive service to the highest degree of courtesy and given the information of the buildings facilities to include regulations
Dealing with corporate guest at executive floor and fulfilling their requirements
Giving best customer services to all high-profile tenants
Meeting and working with HODs on monthly basis to review and identify areas of operational concerns, and devise solutions conjunction with the Resident Manager
Assisting with special project including support for UDC Contractors
Shift handover
On-call 24/7
TIM HORTONS, Dubai
March 2013 - March 2016
Customer Services
Responsibilities:
Meeting and greeting customers and attending to their requirements phonically, and at the premises.
Opening and closing of shift and checking all follow up and taking actions accordingly to the Shift Handover
Recording and monitoring on a monthly basis
At the end of shift, reporting costumers’ complaints, unusual situations and incidents that need follow up to ensure efficiency in the operation.
Ensure that all guests receive personal service to the highest degree of courtesy, and be informed of TIM HORTONS services, to include other outlets.
Academic Education:
Motor Vehicle Engineering
Certification/ Additional Skills:
MS Office, All versions, esp. MS Word, MS Power Point, MS Outlook and MS
Trainings & Workshops:
Fire Safety - 2018
Personal Information:
Date of Birth: 3rd July 1990
Marital Status: Single
Nationality: Kenyan
Passport Number:
Driving License: Kenyan
Visa Status: Working Visa
References upon request.
Thank you for your time