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Customer Service Nursing Assistant

Houston, Texas, United States
November 30, 2018

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Katharine Castellanos

*** *** ***

Corpus Christi, TX 78412



Experience Highlights

More than 15 years successful experience in customer service support with recognized strengths.

Excellent organization, communication and literary skills.

Proficient knowledge using Microsoft Word, Excel and Word Perfect.

Team player, acknowledged as “Total Quality Customer Service Professional”

Developed plans, conduct audits and various analyses.

Scheduled appointments and maintained accurate, up to date confidential client files.

Completed general accounting functions, and processed payroll in a timely manner.

Provided telephone support, investigated and resolved billing problems.

Demonstrated ability to maintain composure and work efficiently in a fast paced environment while preserving strict confidentiality.

Provide administrative support to direct manager and all other colleagues as needed.

Management & Supervision/ PHC Supervisor

Directly responsible for the provision of client services based upon plans of care authorized by the attending physician.

Assure delivery of safe effective patient care so that state agency goals and objectives are achieved.

Exceptional ability to train, motivate and supervise full time and part time employees.

Assist in formulating and revising manuals, guides, policies and procedures as well as forms.

Ongoing participation quality improvement within department.

Ensure documentation of services provided is accurate and timely.

Participated in staff recruitment, hiring, training, scheduling and ensuring adequate staff education and evaluations.

Troubleshoot and resolved problems; mediated staff disputes and handled customer complaints.

Employment History

05-17thru06/17 Merida Health Care Group Physician’s Liason C.C. Texas

05/16 thru04/17 Alorica Customer Service Rep C.C. Texas

01/2010 thru 11/2014 Merida Health Care Group Physician Liaison C.C. Texas

2006 thru 2010 Girling Health Care PHC Supervisor C.C. Texas

2000 thru2006 Texas Home Health PHC Supervisor C.C. Texas

1993thru 2000 Concepts of Care Office Coordinator C.C. Texas


Vocational School C.C. Texas 1998 Certified Nursing Assistant Certificate

W. B. Ray High School C.C. Texas 1981 Diploma

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