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Customer Service Manager

Location:
Brampton, Ontario, Canada
Posted:
November 30, 2018

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Resume:

Priscilla

Fernandes

365-***-****

ac7t60@r.postjobfree.com

@pfernandes1

Administrative professional committed to offering versatile office management, planning and marketing skills.

Skills

Customer oriented

Project management

Office administration

Strong client relations

Staff recruiting and retention

Strong Analytical and interpersonal skills

Experience

JANUARY 2006 – TODATE

Operations Manager / Fernandes & Company Inc - Brampton

Managed the day to day of the business operations; marketing, human resources, scheduling, quality assurance, Lead generation, payroll, sales and invoicing

Resolved existing and prospective customer inquiries and complaints.

SEPTEMBER 2003 – TO APRIL 2012

Remote Call Centre Agent / Live Xchange

Provided customers with new product information, processed orders and addressed complaints.

SEPTEMBER 1999 – TO JUNE 2002

Conversion Caller / York University – Atkinson College

Scheduled advising appointments for new and existing students

Prepared Advising packages for students attending advising appointments.

Fill in for customer service at front desk, as needed.

Education

B.E.S. (Hons.) Faculty of Environmental Studies / York University (2003)

Emphasis in Gerontology, Human Populations and Settlements.

Heartsaver CPR AED / Heart & Stroke Foundation (May 2018)

Activities, Awards & Acknowledgements

Volunteer, Patient Experience Program, Brampton Civic Hospital / Peel Memorial Hospital (current)

Volunteer Secretary at the 2nd Brampton Cubs and Scouts



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