Administrative professional committed to offering versatile office management, planning and marketing skills.
Strong client relations
Staff recruiting and retention
Strong Analytical and interpersonal skills
JANUARY 2006 – TODATE
Operations Manager / Fernandes & Company Inc - Brampton
Managed the day to day of the business operations; marketing, human resources, scheduling, quality assurance, Lead generation, payroll, sales and invoicing
Resolved existing and prospective customer inquiries and complaints.
SEPTEMBER 2003 – TO APRIL 2012
Remote Call Centre Agent / Live Xchange
Provided customers with new product information, processed orders and addressed complaints.
SEPTEMBER 1999 – TO JUNE 2002
Conversion Caller / York University – Atkinson College
Scheduled advising appointments for new and existing students
Prepared Advising packages for students attending advising appointments.
Fill in for customer service at front desk, as needed.
B.E.S. (Hons.) Faculty of Environmental Studies / York University (2003)
Emphasis in Gerontology, Human Populations and Settlements.
Heartsaver CPR AED / Heart & Stroke Foundation (May 2018)
Activities, Awards & Acknowledgements
Volunteer, Patient Experience Program, Brampton Civic Hospital / Peel Memorial Hospital (current)
Volunteer Secretary at the 2nd Brampton Cubs and Scouts